PayPal Community

Hi there Mandy48,   thank you for your post and welcome to the Community!   If you have received an item that is Significantly Not As Described, you can open a PayPal claim from your Resolution Centre within 180 days from the date of the payment. You can follow the steps to open a claim here.   If you want more information about our Buyer Protection, you can find them here.   Hope this helps! Martina ... View more

Hi Derek69,   Thank you for your post and welcome to the Community!   Sorry to hear of the issue you have been experiencing on your Samsung Galaxy Tab. We'll ensure to pass your feedback on to the relevant team.   Martina ... View more

Hi samsam0011,   Thank you for your post and welcome to the Community!    If you see on the History of the account that the transaction is cancelled it means that the payment was not completed. If you check the Transaction Details page, it should show you more information regarding the reason why the payment might have been cancelled. For more information on how to send money, you can click here   I hope this helps! Martina ... View more

Hi paul54,   welcome to the community forum and thanks for posting this.   Pay After Delivery (PAD) is a method of payment that we're offering to customers, where you don’t pay for your purchase until after you’ve received it. When it’s available you’ll see the option on the 'Review Your Information' page during checkout. There’s no charge for making a PAD payment and you’re covered by our Buyer Protection, even after we’ve debited the money. If you have confirmed your bank account and add a back up funding source, you should see Pay After Delivery as a payment option.   You can find more information on Pay After Delivery here.   Hope this helps! Martina ... View more

Hi wyllys66,   Welcome to the community forum and thanks for posting.   The TouchID utilises the fingerprint technology on iOS devices as a log in method to the PayPal Consumer App. If after re-enabling the TouchID it still does not work, I would suggest that you uninstall the App and install it again.  For more information on how to enable your TouchID you can click here.   Hope this helps, Martina ... View more

Hi Fuka,   Welcome to the community forum and thanks for posting this.   If you didn't receive the 4 digits code, I would recommend that you remove and re-add you bank account again. After doing that you can start the verification process again. You will find that option in the 'Wallet' section. When you see 'check' next to your bank account, this is a description of the bank type.     Hope this helps Martina ... View more

Hi Antoo,   Welcome to the community forum and thank you for your post.   When you choose to make a payment with PayPal Credit, you will need to have the full amount available on your credit for the payment to be completed. If you try to make a payment that is higher than your PayPal Credit availability, we will apply for an increase for you, but the payment might be declined.   You can find more information on PayPal Credit here   Hope this helps, Martina ... View more

Hi haleslove,   Welcome to the community forum and thank you for your post.   When you send a payment but you do not receive the item, you are entitled to open a dispute or a claim for Item Not Received. You can do that from your Resolution Centre and you can find instructions on how to open it here Hopefully, the seller you bought from is genuine, but this is an option in case the item isn't delivered to you.   Hope this helps, Martina ... View more

Hi IoanCBobocea,   Welcome to the community forum and thank you for posting.   To release the hold on the money you've received, you will have to ship the item to the address you find in the transaction details. This is also important to protect yourself as a seller.   You can find more information about payment hold here If you want to learn more about your Seller Protection, you can see it here   Hope this helps, Martina ... View more

Hi artist771,   Welcome to the community forum and thanks for posting.   You can view your running balance on your History Log, but only in one currency. To view the running balance follow these steps: Go to www.paypal.co.uk and log into your account. Click 'History' near the top of the page. Click 'All activity (with balance)'. Your running account balance is shown in the Balance column. You can also view a running balance of all currencies by downloading your History Log.   Hope this helps, Martina ... View more