PayPal Community

Hi @Nikhil_69,   Thank you for your post and welcome to the Community Forum!   In general, your funds may have been held for multiple reasons. If you sent the amount as Goods and Services, the receiver may not be able to issue a refund until the payment completes. If you don't receive the refund even after the transaction shows as Completed on the receiver's side, you can dispute the payment as Item Not Received. If the transaction was sent as Friends and Family, the amount may have been held for a random check. In this case, payments are usually reviewed within 24 hours. Make sure that there are no pending requests on your side and you can do so from your Resolution Centre.    If you need more help, please contact our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available.  You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina ... View more

Hi @Mikoyuy,   Thank you for your post and welcome to the Community Forum!   Even if you've converted the amount, you should still be able to refund the payment. However, please note that when you refund a transaction, the fees are not returned. This means that you need to have enough money in your balance to cover the full amount sent initially. If you don't and adding money to your balance is available to you, please do so. Also, make sure that the limitation is not preventing you from issuing refunds. Otherwise, please reach out our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina  ... View more

Hi @carlyg415,   Thank you for your post and welcome to the Community Forum!   In general, please note that you're only allowed to add your own financial information to your PayPal account. If your account has been limited, you would not be able to remove any information from your PayPal account until the limitation has been resolved. If you need to provide information on the card, we usually ask for a statement and ID of the owner of the card, plus their written authorisation to use their card on your account.    I hope this helps! Martina ... View more

Hi @michaelkallios,   Thank you for your post and welcome to the Community Forum!   Since every situation is different, we can't judge from here if the case would have been closed in your favour. However, if it was, we would have probably asked you to return the item to receive a full refund. Here is more information on our Buyer Protection policy.    I hope this helps! Martina ... View more

Hi @Gracie80,   Thank you for your post and welcome to the Comunity Forum!   Did log into your PayPal's account when completing the purchase? Also, if the description of the charge on your cart statement says 'PayPal', it may be that the purchase was completed through guest checkout. In that case, please reach out to our Customer Service and we will help you initiate a dispute for an Item Not Received. If you can't see 'PayPal' in your card statement, you can dispute this with your card issuer directly.    If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina ... View more

Hi @Richard_Padgett,   Thank you for your post and welcome to the Community Forum!   In general, sometimes, email providers don't differentiate email addresses with or without special characters. For example, if your mother's address was 'name.surname', this would be showing the same as if the email was 'namesurname'. If the account has been closed, your mother should be able to use the email address without issues. If you face a similar problem in the future, please contact our Customer Service directly, and they will have this reviewed.    I hope this helps! Martina ... View more

Hi @Ineedhelp15,   Thank you for your post and welcome to the Community Forum!   In general, you can choose to send the payment in a different currency. You can follow these steps to do so.    I hope this helps! Martina ... View more

Hi @davidjhuss,   Thank you for your post and welcome to the Community Forum!   If the transaction is showing as Completed on your PayPal account, this means that you won't be able to cancel it, I am afraid. However, you can reach out to Apple and ask for a refund. Otherwise, if you did not receive what you paid for, you can dispute the payment for an Item Not Received. You will be able to cancel the payment only if the transaction is showing as Unclaimed.   I hope this helps!   Martina     ... View more

Hi @juinjune,   Thank you for your post and welcome to the Community Forum!    If you can't set the pre-approved payment agreement, please contact the merchant directly. In this case, please contact Google.    I hope this helps! Martina ... View more

Hi @Bruff01,   Thank you for your post and welcome to the Community Forum!   Was this promotion offered by PayPal or by the merchant? If it was offered by the merchant, please contact them directly. If it was offered by us, make sure that you accepted the offer and fulfilled all the requirements. If you still need help, please contact our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina  ... View more