PayPal Community

Hi @Tetatea,   Thank you for your post and welcome to the Community Forum!   Make sure that your card or bank account has been confirmed. Also, it could be a security issue. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!    I hope this helps! Martina ... View more

Hi @IDEALSchools,   Thank you for your post and welcome to the Community Forum!   In general, this may happen if our system does not detect a safe payment option for the buyer. Usually, this has nothing to do with the merchant, but with the buyer's account. I would recommend asking the buyer to contact us directly, or to add a different payment source to their PayPal account.    I hope this helps! Martina   ... View more

Hi @JMC2,   Thank you for your post and welcome to the Community Forum!   In general, the system may have removed or disabled your card for multiple reasons. For example, it could have been a security measure. Otherwise, it could be that payments had failed, which caused the card to be disabled. For both cases, you would need to call our Customer Service directly to have this reviewed. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina ... View more

Hi @Zs9,   Thank you for your post and welcome to the Community Forum!   If you can't provide the requested information, simply draft a document where you explain why, and upload it to your Resolution Centre. Once all the steps have been completed, we will review the matter as soon as possible. The relevant team will inform you once there are any updates.    I hope this helps! Martina ... View more

Hi @Solya,   Thank you for your post and welcome to the Community Forum!   It seems like you're facing a security challenge. I would recommend clearing the cache and cookies of the App before trying again. Have you changed your phone recently? I am asking as the system may not be trusting new devices straight away. Also, make sure that you have push notifications active for the App, as we may send you a notification to confirm your identity.    I hope this helps! Martina ... View more

Hi @Trevor751,   Thank you for your post and welcome to the Community Forum!   Make sure that the payment went through correctly. To check, make sure that the charge is showing as Completed and not Pending in your card statement. If you need more help, please contact our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina  ... View more

Hi @vsyquia,   Thank you for your post and welcome to the Community Forum!   In general, this means that you can only withdraw in your local currency.    I hope this helps! Martina ... View more

Hi @newb2121,   Thank you for your post and welcome to the Community Forum!   Firstly, make sure that the email is genuine. Here is some more information on how to check if an email is genuine. If the email is not fake, then make sure that you've claimed the payment correctly. Generally, to claim the payment, the email address linked to the account needs to be confirmed. If you still need help, please contact our Customer Service directly.    If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).      I hope this helps! Martina ... View more

Hi @ChiefJusticiar,   Thank you for your post and welcome to the Community Forum!   I am sorry to hear about this. This can happen for multiple reasons. For example, make sure that there are no pending issues in your Resolution Centre. If you see pending issues there, simply complete the steps to resolve the matter. Otherwise, it could be a security issue. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!   If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).    I hope this helps! Martina ... View more