pysart07

pysart07 · ‎Aug-08-2021

We do not have time to reply to all customers stating we have received their order. Paypal notifies the customer automatically that they have taken the payment of course, but not that WE have received it. IS IT POSSIBLE to set up, within PayPal, an automated response stating we have received their order and will be shipped within 24 hours?? I have tried everything but have failed to do this. Perhaps it is not possible???

pysart07 · ‎May-19-2021

My wife and I do not have the time to send a 'Thankyou for your Purchase' email to every customer after ordering, especially evenings and weekends, we need this to be automated. Is this possible through PayPal or is it stand alone software. Thankyou

pysart07 · ‎Jan-20-2021

Is it possible to send an automated confirmation for orders taken via PayPal. I realise the customer receives confirmation of actual payments made by them via PayPal, but I want an additional confirmation that WE have received the customers order? I could answer every order individually but it is far too time consuming.

pysart07 · ‎Nov-03-2020

At this time of year I can have 100 transactions per day and unlike every other piece of software I use, moving between pages on Paypal is unbearably slow! I open Transactions page (Activity - Ready to send), click on a customers order (wait for ages) - print the Transaction details - go back (wait for ages) - scroll down to next etc. When I reach the end of the 1st page this process is lengthened again paiting for the second Transaction page to load. I have a very fast computer with SSD drive, but nothing speeds up page loads in PayPal. This process takes a whole morning which is a crazy, crazy waste of time. With a company as big as PayPal this prehistoric software is unforgivable. Maybe I should use another payment method? Is there a quicker way to print transaction details?

pysart07 · ‎Sep-29-2020

Hi, would be very grateful if anyone can help here. Printing customers orders seems to be a very time consuming process and frustratingly lengthy during busy periods. OUR process is as follows:- Open Recent Activity - wait -Select View All Orders Ready to be Shipped - wait -Open one of the customer's order details - wait -Print the order - wait - click Back to All orders - wait - select the next customers order details. If/when we have perhaps 50 + orders this takes an absolute age. Our computer is a fast quad core, we have fibre, but I believe there must be a faster way as there must be businesses out there that have hundreds of orders daily. Any guide would be appreciated.

pysart07 · ‎Jul-12-2020

Hi, I frequently get phone calls from customers saying they have acknowledgement from paypal that they have made a payment, but they also expect one confirming the order from ourselves. This would be very time consuming and hopefully can be automated via PayPal, is this possible?

pysart07 · ‎Dec-14-2019

I sell the same item in five different sizes and two designs, in various outlets at varying prices dependant on the outlet (including my website) so a wide variety of prices. I need to know, when viewing the multiple transactions page, the volume of each item that is ordered. But! all I can view (on the transaction page) is the customer's name and price paid (etc), the actual item description is not shown. This means I have to open every transaction and make a note of the item ordered. This is painfully slow and takes an age, if the item description was shown it would take just minutes. Is there a way I can search and display the item description i.e. 'No.6 Harlequin'. There must be a way as I'm sure many sellers sell hundreds of various products.

pysart07 · ‎Sep-11-2018

I am using the 'built in' PayPal shopping cart in the WYSIWIG web builder software

pysart07 · ‎Aug-29-2018

I cannot solve this problem. No-matter how many items a customer buys, I charge only one shipping fee of £6 80. But! This only works if the items are identical. If a customer buys two different items on my website, then they are charged £6 80 twice. I want to set up paypal so that no-matter how many different items (or sizes) they buy, there is still only a total charge for shipping of £6 80.

pysart07 · ‎Aug-14-2018

Hi, when customers buy more than one of 'THE SAME' item, I only charge one flat shipping fee as I can send 1-10 items for same price, which works already. But, if a customer orders two different sizes then they are charged two shipping fees. Despite trying, I cannot find how to correct this. Can anyone instruct me how to correct this?

pysart07 · ‎Apr-15-2018

Using a PayPal shopping cart button/link on my website, I cannot get Paypal to add the extra shipping cost for European buyers. I have a seperate page for the Euro countries to buy, but I just cannot find a way to charge the excess cost. I have added this cost in the section where it says 'Extra shipping', but it still charges just the UK shipping. Can anyone help?

pysart07 · ‎Mar-12-2018

I cannot find out how to seperately show my shipping/postage charges, i.e. An item for sale is perhaps £35 00. I have a fixed rate charge for postage as £6 80. When a customer buys ONLY the total cost is displayed. What I want to achieve is the Cost of the item (£35) plus Postage (£6 80) is displayed on the checkout. Is this possible? If so, how do I achieve that. Would be very grateful if someone can help.

pysart07 · ‎Jan-10-2018

Sorry - Didnt finish what I were asking (which made a joke of the Subject heading!!) Is there a way that I can download my entire last 12 months income total (not reams and reams of 1,000's of transactions).

pysart07 · ‎Jan-10-2018

This is possibly a strange one - The vast percentage of my customers are retired or silver surfers. The way the PayPal payments pages are designed, is to strongly encourage visitors to 'sign up' to PayPal (understandably). But! I receive many, many phone calls from customers saying " I phoned you to order as I DO NOT WANT TO JOIN PAYPAL". So I have decided to have a shopping cart by another online payment option. Buyers can then decide whether to pay by card or use PayPal. Is there a better option for the PayPal pay welcome page? Can it be made far clearer with simple CARD OR PAYPAL options. Don't tell me it is already there because it is not clear enough!

pysart07 · ‎Dec-03-2017

Hi, is it possible to print all individual sales info (addresses - item etc) for packing the items. At the mo I have to click on each sale to bring up its info, then print it ready to pack, then go on to next sale. What I would like, is to highlight all sales from e.g. Dec 1st - Dec 3rd then click print, then go on to do other work while it's printing my sales.

pysart07 · ‎Oct-11-2017

I assumed that when people make an order on my website they are sent an acknowledgement from PayPal, is this not the case, do I have to set this up? And if so can I use my own wordage and mre importantly - HOW?

pysart07 · ‎Jul-13-2017

To retain a receipt of all sales that is instantly available in the event of a telephone queery, I print the whole page of details but I just cannot get the buyers telephone number included as it is right at the bottom (I hand write the number rather than use a second page). Am I right in printing the whole page or is there a more 'printer-friendly' facility within PayPal to print off all details (including tel: No.) ?

pysart07 · ‎Dec-18-2016

When we process our sales daily, we view recent activity - then click on a sales Details - print the customers details page - then go on to the next sale. This is a slow process, especially this time of the year as there are many. Is it possible to view all individual sales pages offline as this would be much faster than waiting for the net to respond. Or is there a faster method. We have tried Print Packing Slip but this option gives all required information except the customers telephone number, which is a requirement for the couriers.

pysart07 · ‎Feb-02-2016

Thanks a million - armed with the above advice from the forum ( kernowlass ), the customer had returned my payment 5 hours after sending my email. Strangely, I also received an email from PayPal rejecting my appeal as 'when delivered it was found not to be as described'????? They seem to have completely overlooked my clear informative that the buyer collected it in September, approved it, shook hands and didn't complain until mid January? Additionaly, the guy chose to pay rather than return the item, even after I offered to pay for shipping. Had this situation been finalised by PayPal, not this forum, it would have been an unbelievably unfair outcome with the customer retaining both item and monies - I would have been unacceptably cheated and very dissallusioned with the fairness or not of the PayPal resolution system.

pysart07 · ‎Jan-30-2016

Extremely helpful on every count - Thankyou for your time, very appreciated. I have written a long letter to PayPal, but you know as well as I, it's just so frustrating and a lengthy process. Meanwhile I am seething! Your suggestions are much more direct and constructive. Thankyou again. Kevin

pysart07 · ‎Jan-30-2016

As I am not told 'why' they refunded, they just did as I never responded to their email fast enough. I can only assume it was because 'Item not as described'. BUT! As I stated earlier, both in the description and when he collected, I explained that I know nothing about what it does and wether it is all there. This he happily accepted. So I cannot understand why PayPal would do so without letting me know. In fairness they did try contacting me via email but for such a large amount they could have phoned me. They were quick enough to phone me to let me know I was £350 overdrawn!!! Additionally, emails to the purchaser from me are being ignored as I want the item back! He has had his money back, how can it be legal for him to retain the goods? Which is obviously what he is trying to do. Thankyou for reading

pysart07 · ‎Jan-29-2016

My eBay transactions and descriptions have always been 100% honest and never a neg feedback, never expected this. I have truly lost an awful lot of faith in PayPal. My seperate account for my business will be looking at another safer payment method.

pysart07 · ‎Jan-29-2016

He paid for the item within seconds of the auction finish - then arranged for collection, quite understandably as it is a fragile item

pysart07 · ‎Jan-29-2016

I sold a microscope back in September last year. The guy collected it and was pleased with the item. It was sold 'as-seen' because it is not an item I have any knowledge about (which I made known in the description and to him). Because I did not list any further items, after a reasonable while I did not bother to check eBay. On December 28th, the guy complained that there was a missing piece. He tried to contact me but as I didn't check my emails I missed the contact. PayPal refunded him and left me £340 overdrawn - surely there is a time limit that he can request a refund????? PLEASE HELP

pysart07 · ‎Aug-28-2015

Hi, when a customer purchases, PayPal tells the customer that they have received the payment, but is there any way I can confirm the order via PayPal to satisfy them that not only has their money been taken but I have received the order and it is being processed? Reason being, I have quite a few customers phone to say " PayPal have taken my money, but I have not received anything from you!"

pysart07 · ‎Mar-03-2014

Customers from all over the country can phone me either at work or at home to purchase my goods. I take their details, i.e. Address and Card details. I then enter these details on a machine at work as a 'Card not present' transaction. The service is quite a bit more expensive than PayPal and as I already use PayPal on my website I would like to accept payments by the same method with PayPal. I know they can supply a card swipe machine but as stated before, I need the card not present facility as I don't sell direct or 'face-to-face' to customers. Is there such a PayPal facility available? I did contact direct but received no reply.

pysart07 · ‎Jun-17-2013

When I receive an order, I print the order details at home, then take the sheets to work to copy the Names, addresses and tel: no's. These are all the details that I require at my workshop in order to ship via Royal Mail. Here is the problem:- When I click on details, there is a mass of 'unrequired' info. Is there any way to print ONLY the aforementioned needed info? As one of the most important elements (their Tel: No.) is right at the bottom, it rolls over to a second page! Hence doubling my paper use. If the Tel: No. higher up the page, I could simply print one page. I don't suppose it's possible, but in an ideal world, I would like to just print a list of all orders on one sheet.

pysart07 · ‎Mar-23-2012

How can I help others when I am totally green re PayPal. Informative and helpful replies are required by the asker, not wild guesses as my responses would be! You help me to learn and in turn I can teach others - hopefully. I belong to three other web developement forums and after making a cup of tea, you can rely on a response. I can't believe there is not a PayPal expert on hand 24/7?

pysart07 · ‎Mar-22-2012

Enough said in the title. I am a member of 5 forums re business and this is sadly hopeless. I have posted just three questions in total, none of which should be remotely complicated - still no answers!

pysart07 · ‎Mar-21-2012

I need to know the proportion of sales customers made by card or by their paypal account. Is there a way of getting this info from the print out??

pysart07

IPN Help - I cannot find the answer!

Auto generated 'Thank you for your Purchase'

Automated order confirmations

Faster printing of payment details?

Help printing customers orders

Order acknowledgement

No item description on Transaction Summary????

Re: One fixed price no-matter how many bought

One fixed price no-matter how many bought

Shipping fees errors

European selling - Extra shipping ???

postage shown on checkout

Re: Total income via Paypal???

Total income via Paypal???

Printing orders

Acknowledgement of orders

Printing transactions

Viewing pages offline - Possible???

Re: PayPal refunded 5 months later ?????

Re: PayPal refunded 5 months later ?????

Re: PayPal refunded 5 months later ?????

Re: PayPal refunded 5 months later ?????

Re: PayPal refunded 5 months later ?????

PayPal refunded 5 months later ?????

Confirmation of order???

Card Not Present - Is This Possible??

Printing only required information of a transactio...

Re: THIS FORUM HAS THE SLOWEST RESPONSE RATE EVER

THIS FORUM HAS THE SLOWEST RESPONSE RATE EVER

Can I discover if payment made by card or paypal a...