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PayPal_Adrian · ‎Aug-29-2016

Hi everyone! My lack of response here is because I'm focusing on my new role and am no longer a Moderator or Administrator.. If you haven't yet resolved your issue, I would recommend posting a detailed question in one of our Help: Ask the Community boards. If your inquiry is urgent, please reach out directly to customer service via phone, email, Facebook, and even Twitter. Thanks and have a great day! Adrian

PayPal_Adrian · ‎Feb-26-2016

Hi everyone! Six years ago I was provided an opportunity to join the PayPal Community Help Forums as one of our first Moderators. Over those years I have managed, maintained, and looked over the PayPal Community Help Forums, not only as a Moderator but eventually as an Administrator. Along the way I've watched our collection of boards and topics grow and thrive online. I was the first Moderator to post in the Canadian boards. I've been honored to meet thousands of our Community members, from new posters with only a single question to those with thousands of comments and an immense presence in the boards. I can't thank each of you enough for the work you do here, in the Community, every day, making it a great place for everyone to learn a little bit about PayPal. Today is officially my last day as a Moderator and Administrator in the PayPal Community Help Forums. Don't worry - I'm not leaving PayPal - just taking on a new role outside of the Community with new challenges. You still might see me around, answering a few questions here and there, but I won't be an official or regular part of the moderation team, just an employee who likes to help out When you think about it - that isn't much different from what I do today, and that thought makes me very, very happy. With warmest regards, PayPal_Adrian

PayPal_Adrian · ‎Feb-26-2016

Hi everyone! Six years ago I was provided an opportunity to join the PayPal Community Help Forums as one of our first Moderators. Over those years I have managed, maintained, and looked over the PayPal Community Help Forums, not only as a Moderator but eventually as an Administrator. Along the way I've watched our collection of boards and topics grow and thrive online. I've been honored to meet thousands of our Community members, from new posters with only a single question to those with thousands of comments and an immense presence in the boards. I can't thank each of you enough for the work you do here, in the Community, every day, making it a great place for everyone to learn a little bit about PayPal. Today is officially my last day as a Moderator and Administrator in the PayPal Community Help Forums. Don't worry - I'm not leaving PayPal - just taking on a new role outside of the Community with new challenges. You still might see me around, answering a few questions here and there, but I won't be an official or regular part of the moderation team, just an employee who likes to help out When you think about it - that isn't much different from what I do today, and that thought makes me very, very happy. With warmest regards, PayPal_Adrian

PayPal_Adrian · ‎Dec-02-2015

Hi Cindyp15, Welcome to the Community! It seems you may have performed an internet search for the number to contact PayPal and located the wrong number. You can always get the most up to date number by going to our Help pages and selecting the option to contact us. We recommend this over using search engines because our site is up to date, and as it seems you may have found out, search engines don't always provide you the right numbers Thanks! Adrian

PayPal_Adrian · ‎Dec-02-2015

Hi Viochan, Welcome to the Community! This particular error message means that when we asked your card issuer to verify your information, they said no :( Unfortunately they don't tell us why they said no, only a yes or a no :( We would recommend reaching out to your card issuer, who should be keeping a list of every time they said no and why they said no. They may be able to share with you why they said no and what they or you may need to do to get them to say yes :) Keep in mind your card issuer may also be saying no because the card does not have a high enough balance on it. If you have not yet loaded the card or your balance is low, you may want to try increasing your card balance first. Thanks! Adrian

PayPal_Adrian · ‎Dec-02-2015

Hi XiXiS and HolidayGuy, Welcome to the Community! Welcome to the Community! We hope you'll like it here. Be sure to stop by our Rules and Guidelines and check out the great tips in out Tips from Members and Tips from Moderators sections. Great to meet you! Adrian

PayPal_Adrian · ‎Nov-18-2015

Hi Joeisaloser, Welcome to the Community! I'm sorry to hear you're having a hard time with the account. If you're trying to withdraw, check out this URL to see if it helps: https://www.paypal.com/wdfunds. If it doesn't, you may need to reach out to customer service. You can reach us via phone, email, Facebook, and even Twitter! Thanks, Adrian

PayPal_Adrian · ‎Nov-18-2015

Hi Yesdawson, Welcome to the Community! A limitation on your account means that we've placed some restrictions on what you can and can't do with the account for a particular reason. You'll want to visit the resolution center to see if there are any steps available that you can complete. We don't normally close accounts due to unauthorized access, so if you have further questions or need more assistance, please reach out to customer service. You can reach us via phone, email, Facebook, and even Twitter! Thanks, Adrian

PayPal_Adrian · ‎Nov-18-2015

Hi GracePhi, Welcome to the Community! If someone has paid you through PayPal, the payment is always visible shortly thereafter Make sure your email address is confirmed just in case, but otherwise, if it's not in your pending or available balance after fifteen minutes, you haven't been paid! Thanks, Adrian

PayPal_Adrian · ‎Nov-18-2015

Hi Shafeeq_Ahmed, Welcome to the Community! I'm sorry to hear you're having a hard time logging into your account. If you're unable to recover your password, please contact customer service. You can reach us via phone, email, Facebook, and even Twitter! Thanks! Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi YoniBD, Welcome to the Community! Yes, there may be afee to receive the payment. Other than that, just use the Send Money feature and send the money over to the email address on the other account and you're all set! Thanks! Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi mlstulting, Good catch! If it addresses you by your email address, it's definitely not from us. Good job being vigilant! Thanks, Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi mickleham_wait, Great question! Whenever you use a custom image for your buttons, these must be hosted somewhere other than PayPal. You might consider hosting them on a more stable site you control where they won't be disturbed. Thanks, Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi everyone, Apologies for any confusion. Try these links instead if you're wanting to create a student account: • Student Initiated: https://www.paypal.com/us/cgi-bin/?cmd=_request-register-youth • Parent Initiated (new parent creating PP and student account): https://www.paypal.com/cgi-bin/webscr?cmd=_minimal-signup • Parent Initiated (logged in parent): https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/youth/InsideMicrosite Thanks! Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi kmar5257, Welcome to the Community! That's a great question and a great point - you don't have to add money into your balance to pay with PayPal. If you have a card, just add the card to your account. You can then use it to pay during checkout. Thanks! Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi Dkmas, Welcome to the Community! Here's how to edit your banking information on PayPal. Glad to help, Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi Dyno0o, Welcome to the Community! Great question - you don't have to move money from the card onto your PayPal balance (and can't anyways). Instead, just complete checkout and we'll debit the card directly! Thanks, Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi mprisz, Welcome to the Community! Some merchants use an authorization or Order process, where they lodge an authorization for your purchase prior to completing the payment. This allows them to ensure they have the item in stock and are shipping the item out before permanently debiting you. It's ok - if anything, it works out better for you as a customer, since they'll let you know if it's out of stock before charging you! Thanks, Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi DrAhoy, Welcome to the Community and great question! PayPal does offer coverage for intangible items for US buyers, although you must send it as a commercial payment and not as a friends and family payment. We have more information here: https://www.paypal.com/security. In the event PayPal finds a claim in your favor, you receive a refund - even if the seller doesn't have the funds in their account. Thanks! Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi nevynnoir11, Welcome to the Community and thanks for reaching out! If you would like to appeal your old accounts, or to make an inquiry as to whether or not it is acceptable for your business to now accept PayPal, please email our Acceptable Use Policy teams directly with the details of your business before accepting any payments at aup@paypal.com. Thanks! Adrian

PayPal_Adrian · ‎Oct-29-2015

Hi Tiber, Great question and welcome to the Community! PayPal does not charge NSF fees; please see https://www.paypal.com/fees. If any NSF fees are levied, they are levied directly from your banking institution and PayPal does not see a dime of them. I'm sorry they're not being upfront with you about that. If you had sufficient funds, but your bank charged you an NSF fee, we can only instruct you to chat directly with your bank. Thanks, Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi marwan19, Welcome to the Community! When you add your card to PayPal, PayPal determines the default currency of the card based upon the BIN number of the card. If you have had your currency changed manually on your card, you have two options: you can either have your card company change the currency back to the default, or you can contact PayPal to request that they adjust the currency on the card. Please keep in mind, though, that if you change the currency of the card on PayPal, PayPal will always charge the card in that new currency. Thanks, Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi HTFWines, Welcome to the Community, and great question! PayPal Here is only available in select markets at this time, such as the US and the UK. South Africa has not yet been expanded into by PayPal Here yet. Thanks! Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi lesdias, Welcome to the Community! I'm sorry to hear about the problems with your payments. If you can provide the Community more information about your payments - are you accepting them through a website, invoices, send money, etc - they may be able to help more. The more information, the better! Thanks, Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi abatenoj, Welcome to the Community! Welcome to the Community! We hope you'll like it here. Be sure to stop by our Rules and Guidelines and check out the great tips in out Tips from Members and Tips from Moderators sections. Great to meet you! Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi cl7a - Thank you for sharing this tip! Hi adine898 - Any time credit or debit card information is entered, altered, edited, or changed in PayPal, that information has to be verified with the card issuer in order for the change to take place. The credit card industry has a pre-approved method for merchants to verify this information - the $1.00 temporary charge (often known as a pre-authorization). These charges are not permanent, and will never become permanent, though they are absolutely necessary to confirm card information. This is done to ensure the safety and security of every member who uses our services. The $1.00 charge is released back to your card balance after a period of time determined by the card issuer themselves, not by PayPal. For example, PayPal has their own brand of debit card. When we receive a $1.00 pre-authorization from a merchant on our own card, we automatically release them on day five after the charge was placed. Your card issuer may have different policies regarding when they release, however, so you'll want to check with them as to how long they will remain. Thanks! Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi shepherds7, Welcome to the Community! The PayPal checkout generates a unique checkout URL each time it's entered into. However, you could go to the first page of the checkout - prior to signing into your account - and use that as the long URL for your tiny URL. Thanks! Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi SPIDERMANUSARMY, Welcome to the Community! The PayPal app is definitely still available for the iPad. You can link to it here. Thanks! Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi everyone, These are some great questions! If you have a Personal account, please use the information below to open a Student account: • Student Initiated: https://www.paypal.com/us/cgi-bin/?cmd=_request-register-youth • Parent Initiated (new parent creating PayPal and student account): https://www.paypal.com/cgi-bin/webscr?cmd=_minimal-signup • Parent Initiated (logged in parent): https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/youth/InsideMicrosite Thanks! Adrian

PayPal_Adrian · ‎Oct-21-2015

Hi dojiggy, Welcome to the Community! If you're looking for assistance with PayPal APIs, code help and integration, you may find better help on the PayPal Developer Site. You can also visit our StackOverflow Forums for further assistance from other developers. I hope this helps! Adrian

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