PayPal_Iris

Hello @Gman141,   Welcome to PayPal Community! I am unsure what you are referring to. Is this in reference to PayPal Credit? If so, it is not the same as cash. PayPal Credit has an application process and is may be subject to interest rates. You can find more information here. I hope this helps.  ... View more

Hello @yigithaz07,   Welcome to PayPal Community! I understand that you are having concerns with accessing your PayPal balance. Typically, if you are waiting six months to access your balance, it sounds like your account may have become limited and not closed. Is your account permanently limited? If so, the balance is not transferred automatically. You will need to manually transfer the funds to your bank/card. Please keep in mind that not all withdrawal options are available. If you'd like to discuss this further and identify how you can withdraw, please contact Customer Support directly by clicking Contact and then Message Us (when available) at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. I hope this helps!  ... View more

Hello @MonikaMaheswari,   Welcome to PayPal Community! I realize that you are having issues confirming a financial account that you are wanting to add to your PayPal account. If you are wanting to add a bank account and confirm it, you can follow the process here. Please have the amounts resent if you have not received them. If you have any issues along the way, please don't hesitate to reach Customer Support by clicking Contact and then Message Us (when available) at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. I hope this helps! ... View more

Hello @nhedayati73 & @Capyboppy1,   Welcome to PayPal Community! I realize that dealing with obstacles on your account can be overwhelming and I will do my best to assist. Receiving payments differs from country to country as regulations are not the same in each location. If you have already reviewed your account and are still having trouble with a payment, the best suggestion is to have Customer Support take a deeper dive to review things further.    In your case, @Capyboppy1, the receiver may be experiencing one of several possible issues that could prohibit the payment from being received. They will need to contact Customer Support too if they haven't already.    You can reach Customer Support by clicking Contact and then Message Us (when available) at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. I hope this helps!    ... View more

Hello @jaymelch,   Welcome to PayPal Community! I understand that you may be receiving emails that are reflecting from PayPal and I'm glad you have reached out to us. Typically, there are a few indicators that can identify a real email from PayPal from a fake one. You can find more details here. If you find further support, please don't hesitate to contact Customer Support through our Message Us (when available), through Twitter direct message, or Facebook instant message. I hope this helps!  ... View more

Hello Diaa_81,   Welcome to PayPal Community! I understand that you are having issues adding your bank account to your PayPal account. Generally, if you are receiving an error that mentions you are unable to add a bank because it is unavailable, this means that you will need to add a different bank account to be successful. I hope this helps.  ... View more

Hello @Peter124578,   Welcome to PayPal Community! I understand that you are having issues with accessing your account. Generally, if you are receiving the error mentioned, this would mean that our security system has detected that additional verification may be required to secure the account. Here are a few different troubleshooting steps that you can try, and they are listed below:  - Activate location services on the device you're using.  - Ensure you're not accessing the account from a VPN or Hosting IP.  - Clear your cache and cookies.  - Try a different browser, device, or computer.  - Reattempt from a secure internet network from a location more consistent with previous activity with the account.  - Avoid logging in when traveling to a different country.   If these steps are populating the same error, please contact Customer Support at your earliest convenience. Thank you!  ... View more

Hello @Kaklav,   Welcome to PayPal Community! I realize that you are having issues with receiving transfers. In this situation, it is possible that the preferred withdrawal method has not been set up yet. Typically, this is set up with a Visa or US bank account. If you need additional support, you can find the steps here. I hope this helps! ... View more

Hello @Won3,   Welcome to PayPal Community! I realize you may be having issues with the language displayed on your account.  Typically, you can select the preferred language next to the country flag on the bottom right of the desktop PayPal site. Alternatively, you can follow the steps found here. I hope this helps!  ... View more

Hello @hideout71 & @ARUSHI1,   Welcome to PayPal Community! I realize that you are having issues with your account due to a limitation. I'm glad that you were able to reach us and I will do my best to assist you. Limitations most often occur when we believe there are security concerns or if we need to verify someone's identity. Federal law mandates we do this in much the same way banks require identification when creating an account. In most cases, you can visit the Resolution Center and find any outstanding steps required to restore the account. You can find the Resolution Center here.    If you are having issues resolving the steps found, you can reach Customer Support by clicking Contact and then Message Us (when available) at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. I hope this helps! ... View more

Hello @vand123 and @calumb710,    Welcome to PayPal Community! I realize there is an issue going on with an agreement with ShipStation. Our team is  actively working on identifying what may be going on with this this situation. If you haven't already, please communicate with the ShipStation support team via email for further assistance. If you would like more help, please click on 'Contact' at the bottom of your PayPal page to display additional options to reach Customer Support for more specific assistance. We look forward to working with you to reach a resolution. I hope this helps!  ... View more

Hello @redbird_s57,   Welcome to PayPal Community! I realize that you are having issues making a payment with a specific card. At times, certain merchant's may not accept specific cards and could be why you are having processing a payment. If you continue to receive errors, you may need to use your Visa card moving forward. If you would like more specific assistance, click on 'Contact' at the bottom of your PayPal page to display additional options to reach Customer Support for more specific assistance. Thank you! ... View more

Hello there,   Welcome to PayPal Community! I understand that you are having issues withdrawing from your account. If you are receiving the error messages supplied, you may need to try again at a later time.  Please allow 72 hours to pass before attempting again. Additionally, there are a few different troubleshooting steps that you can try, and they are listed below:  - Activate location services on the device you're using.  - Ensure you're not accessing the account from a VPN or Hosting IP.  - Clear your cache and cookies.  - Try a different browser, device, or computer.  - Reattempt from a secure internet network from a location more consistent with previous activity with the account.    I hope this helps.  ... View more

Hello @kittydoescoding,   Welcome to PayPal Community! I'm truly sorry to hear that you are having issues submitting documentation into your account for verification purposes. In this situation, please click here to supply your documents. Once this action is complete, please contact Customer Support for further assistance with the verification process. I hope this helps to clarify things for you.  ... View more

Hello @wangombe,   Welcome to PayPal Community! I understand that you are having issues with your account due to a permanent limitation. In situations like these, any funds in your PayPal balance will be on hold for 180 days to minimize any potential risk of loss due to disputes or chargebacks that may be filed during that period. After 180 days, you’ll be notified of your ability to withdraw the balance. If you have any issues after that timeframe, please contact Customer Support. I hope this helps.  ... View more

Hello @Kara7965,   Welcome to PayPal Community! I understand you are wanting to see your transaction history to review previous payments. Please follow the steps found here to receive a report for your transaction history for the last 7 years. If you receive any errors along the way, kindly reach out to Customer Support for more details for more help. I hope this helps to clarify things for you.  ... View more

Hello @ssdasdasd,   Welcome to PayPal Community! I realize that you are having issues with receiving a payment to your bank. In situations like these, you will need to contact Customer Support to submit your request to file a trace on the transaction. As long as it's been over 14 calendar days since the payment was initiated, you will be able to request a trace with a representative. Please click on 'Contact' at the bottom of your PayPal page to display additional options to reach Customer Support. I hope this helps!  ... View more

Hello @Nic2516,   Welcome to PayPal Community! I realize that you are having issues responding to a reported transaction or dispute. Typically, you can visit the Resolution Center and respond to any claims there. If you have issues locating the Resolution Center please click here. Additionally, you can locate the steps on how to respond or supply details to a dispute here. If you have receive additional errors or need additional support, please contact Customer Support. Please click on 'Contact' at the bottom of your PayPal page to display additional options to reach Customer Support. I hope this helps!  ... View more

Hello @Jean071993,   Welcome to PayPal Community! I realize that you are having issues accepting a promotional offer. If you are unable to receive the offer, it is possible that the maximum amount of rewards accepted has been exceeded or that you may not be eligible. Please review the Terms and Conditions found in the email received for more information. I hope this helps.  ... View more

Hello @sleepyface7,   Welcome to PayPal Community! I realize that you are having trouble with a refund. Generally, a transaction amount is the amount that will be refunded. Shipment costs that are not included in the transaction amount are not refunded. You can learn more about refunds here. I hope this helps!  ... View more

Hello @berntd,   Welcome to PayPal Community! I realize that there may be an issue with a refund amount returned to you. Was the original transaction completed in USD? If so, then the USD amount would ne returned to you. W e'll use the transaction exchange rate beyond one day of the date of the original payment. You can find more detail about refunds here . Additionally, if the refund is a result of a Pay in 4 agreement, the refund can then be applied to the agreement. I hope this helps.  ... View more

Hello @Alexia251,   Welcome to PayPal Community! I realize that you are having issues with the checkout process for your buyers on our platform. Prior to completing a payment with us, your customers will be shown an exchange rate if currency conversion is required. The customer can opt out and choose their card's rate if they'd like. Furthermore, you an find our currency exchange rate here. I hope this helps!  ... View more

Hello @Tyez,    Welcome to PayPal Community! I realize that you have a request to transfer from your PayPal account to separate accounts. Generally, we do have a business feature of automatically transferring funds to a desired account of your choosing. However, the feature is not available to split up transfers by percentages. If you are interested in this option, you can call our Business Support department for more details. Please click Contact at the bottom of the PayPal website to see your contact options. I hope this helps. ... View more

Hello @PMCRAY,   Welcome to PayPal Community! I understand that you are having issues with the desired funding source showing on a merchant's site. In most instances, the funding sources that are available when attempting to complete a purchase will be present. If it is not visible it may not be available. My apologies for any inconvenience this may have caused.  ... View more

Hello @emadd0303,   Welcome to PayPal Community! I understand that you are having issues confirming your identity. Typically, this can be a result of a connection issues and can attempt these troubleshooting tips:  - Activate location services on the device you're using.  - Ensure you're not accessing the account from a VPN or Hosting IP.  - Clear your cache and cookies.  - Try a different browser, device, or computer.  - Reattempt from a secure internet network from a location more consistent with previous activity with the account.  - Avoid logging in when traveling to a different country.   Alternatively, please visit: https://bit.ly/3rPtHYg for more details on how to confirm your identity.    I hope this helps!  ... View more

Hello @Ninonina & @burquesangel,   Welcome to PayPal Community! I realize that you may be having issues receiving donations on your account. If you have not set up your account to accept donations or have yet to create a donation button, please visit: https://bit.ly/3xRZbkr for more information. You can also follow our step by step guide to receive donations into your PayPal account. This can help ease the process to receive donations.   Additionally, if you are having issues confirming your card, you may need to reinitiate the code to be sent to your bank statement. Kindly visit: https://bit.ly/3LeTpNN to find the steps to complete this process.    I hope this helps!   ... View more

Hello @AmitFloral,    Welcome to PayPal Community! I realize that you are having issues with removing the withdrawal limit on your account. According to what you've explained, it sounds like there may be a connection issue when you attempting to complete the lifting limitation process. Here are a few different troubleshooting steps that you can try, and they are listed below:  - Activate location services on the device you're using.  - Ensure you're not accessing the account from a VPN or Hosting IP.  - Clear your cache and cookies.  - Try a different browser, device, or computer.  - Reattempt from a secure internet network from a location more consistent with previous activity with the account.  - Avoid logging in when traveling to a different country.   If you continue to have issues, please wait 72 hours before attempting again. ... View more

Hello @dtwluk,   Welcome to PayPal Community! I understand that you are having issues with a refund and a currency exchange loss. Typically, a refund is returned to you to the same payment method in the same currency the transaction was charged. Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate (including our currency conversion fee) on the date of the refund will apply. The transaction exchange rate may be applied immediately and without notice to you. This means that you may not receive the full amount of your original payment due to the fees above and fluctuations in currency conversion rates. I'm truly sorry for any inconvenience caused.  ... View more

Hello @spudd0,   I realize that you are wondering if you should send an item to receive a refund for a dispute. Typically, if you are disputing the item and you are being requested to return the item, the investigation completed has concluded that returning the item would be the best outcome to receive a refund. if you want to learn more about PayPal's Buyer Protection Program, please visit: https://www.paypal.com/au/webapps/mpp/ua/buyer-protection.   I hope this helps!  ... View more

Hello @mssonji,   Welcome to PayPal Community! Great question! Generally, if the airline you are wanting to use offers PayPal as a payment method, the Pay in 4 feature will be offered at checkout if the payment is eligible. You can learn more about Pay in 4 here: https://www.paypal.com/us/smarthelp/article/what-is-pay-in-4-faq4333?app=searchAutoComplete.   I hope this helps!    ... View more