PayPal Community

Hi @SumairaShafqat thank you for clarifying the timeframe with us. I know it's really confusing if you are getting 2 or 3 different information. I apologize for the confusion. Ideally for item NOT received case,we are giving the seller 10 days to respond like providing tracking number,however due to Cov19 pandemic we are giving them up to 20 days to respond. Please keep in mind that you can escalate the dispute 7 days from the original transaction. Once it is escalated to a claim PayPal will kick in. We are giving them 10 days to work on the dispute if this can't be fixed with the buyer,we'll be the one to make a decision. One thing for sure,it's more accurate to use the date on the email as reference. We'll keep you posted through email. Please make sure your claim has been escalated because for the dispute phase that's only an avenue for the buyer and seller to resolve the issue. PayPal is NOT involved yet. With regards to your concern about refund,once we close the case in your favor the money will go back to the original funding source. If you've used your debit/credit card it'll take 2-5 business days which could also take up to full billing cycle and 3-5 business days for bank. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @UpsetConsumer thank you for bringing this up to our attention. When it comes to unauthorized charges dispute,if the system detected that the IP address was the same this won't be considered unauthorized unless your device was stolen. The transaction was made using the same device that our system recognized. As you also confirmed there was a history or pattern of sending money to that specific person. But,I got your point. Does anyone have access on your PP account except you? Is this payment for goods and services or personal? There could be a more appropriate dispute that we can file for you. You can get in touch with our customer service,please go to our website and hit "Contact Us". A csr can reopen your case with the correct reason. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @pedroemedina thank you for giving me an update.Yes,I can see it shows delivered May 12,2020. Have you not received it yet? If we're denying your case because seller provided the tracking number, therefore the proof of delivery requirement was met by the seller. If you still don't have the item please contact USPS and obtain a proof stating that it wasn't delivered to your address. Once you have that proof, you can reach us by choosing the available option in "Contact" page on our website. A customer service will help you in filing an appeal along with a new document. ... View more

Hi @Billypseward627 thank you for bringing this up to our attention. Were you saying that you did the transaction as Guest Checkout? Do you have PayPal Account? If yes,please confirm from your Activity list if you can't find the transaction date and the amount then it's confirmed as Guest checkout and only our customer service can file a dispute on your behalf. Please get in touch with our CSR using the "Contact" page on PayPal's website. However,if you can see the transaction on your PayPal Account then you can open a dispute within the Resolution Center. I also attached the link about filing a dispute. I hope it helps. https://www.paypal.com/us/smarthelp/article/i-didn't-receive-my-item-or-it's-different-than-described.-should-i-open-a-dispute-faq1344 If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @ztolley I hope you are doing great during this pandemic. Please keep safe. I am glad that you were able to cancel the first transaction when you realized it was sent to an incorrect email address. To set your expectation the money will go back to your original funding source. Please click the link below for more information. Where is my refund? https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212 If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @Deedee60 I hope everything is alright. You and your family are all safe during this Cov19 pandemic. Were you trying to file a dispute for that particular transaction because you haven't received the item, right? It seems that you did Guest Checkout that's why it didn't appear on your PayPal Account's Activity. In this case,only our customer service representative can file a dispute for you. You won't have way to file a dispute on your end for Guest Checkout. Good thing about this transaction is that as long as you have active PayPal Account,you have PayPal Purchase Protection. To get in touch with our CSR please go to our official website and once you scroll down,you'll see "Contact" option. You can choose the available option to get a hold of a CSR because it may vary depending on your country/region. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @pedroemedina I know that you just wanted to receive the item that you paid for. This could be really frustrating if the tracking number shows invalid. I apologize if your case didn't turn on your favor. When you said it will never deliver or arrive using that tracking number,is it because that number is not existing?Also,can you please check the email that you received from PayPal. The denial reason should be stated there. I am looking forward for your response so we can proceed to the next step. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @chaitya1001 I hope everything is perfectly fine. Thank you for providing the requested documents,please note that the length of time it takes to resolve a limitation depends on the type of limitation on your account. Kindly check your Resolution Center or email to see if we need more information from you. If you need to get in touch with a customer service please go to PayPal website and click Contact Us,you can definitely see the available option for you to get a hold of a customer service representative for better assistance. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @prettygaby I hope you are doing great today. Thank you for letting us know about what happened to your transaction. You've mentioned that you got a denial from PayPal through email right? However,your case is still showing "Open" status. Have you tried to add some notes or response within the Resolution Center,stating that the tracking number shows delivered April 10,2020 yet you just made the transaction April 25,2020. I highly recommend please get in touch with USPS,if you can a get a copy or confirmation that it was NOT delivered to your address that will serve as your proof that you were given false shipping information by the seller. Please let me know the real status of your case so I can give you additional information on what can we do next? If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @checom2493 thanks for your immediate response. I apologize if you were not able to speak with a customer service but you are correct due to Covid19 our phone lines are currently closed until further notice. You were on the right page of "Contact Us" I suggest don't go on the what's the issue portion because you'll be directed ONLY to the most helpful article or FAQ that can give you more information on how to resolve the issue. Normally,there's Call Us,Email Us,Resolution Center,Community Help,Message Center via Chat it really depends on the available options.In regards to your concern only a customer service can reopen your case. Just please provide the case id and just tell her/him that you still haven't received the item and you have no way to contact the seller. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more