PayPal Community

Hi @jc4bulldogs I hope you are doing great today. I understand that you are open to issue a refund though the buyer hasn't opened or filed a dispute yet. I know that the buyer is unresponsive but you can still inform her/him about the missing accessories where you can only issue a "partial refund". Maybe that way she/he will respond to you. I know it's not fair if you'll issue a full refund and the buyer has the accessories. It looks like the buyer is confident that this will be resolved without Ebay or PayPal being involved. I strongly believe that you have a good selling history with no disputes because you can resolve it as soon as possible. Keep it up and more sales to come.    I also attached here the link about issuing a full or partial refund. https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780     If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.   Stay safe and take care.    ... View more

Hi @JacqueLx  I know it's frustrating to find out that the item you've paid for was actually delivered to a different address. I just want to ask, have you already filed a dispute with PayPal? Do you have an active PayPal account? Also, it's best to get in touch with UPS to obtain a proof that it wasn't delivered  to your address. No worries,as long as you paid this for goods and services and you have PP account, you have PP Purchase Protection. We'll help you to get your refund.    Please click this link to know how you can file a dispute with PayPal. https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertised-faq1344?app=searchAutoComplete         ... View more

Hi @Lukehartrix0404 thank you for letting us know your concern about getting a refund and returning the incorrect item that has been delivered to you. It seems that you have a current case regarding that, if you were told that you need to return the item for full refund then, please do so. No worries, seller accepted our terms and conditions and this is part of it. Kindly add the return tracking number and once it shows "delivered" to the seller's return address, then we'll process/issue your refund. You can contact us directly if you need specific information about your case, just go to paypal.com look for Help&Contact and you'll see the available options to get a hold of customer service. You can also use this link for future reference. https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212?app=searchAutoComplete If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution. Please stay safe and take care. ... View more

Hi @neville28 thank you for bringing this up to our attention. I can totally feel your dissatisfaction with the service you received. Please keep in mind once the case is closed it cannot be reopened. But, I just want to verify you said that you purchased an infrared thermometer but the handling fee is more expensive than the actual price of the product, right? It looks like you still haven't received the item, correct? Looking on the Case ID you've provided, this is for unauthorized transaction so the system denied it as it was authorized. I suggest please contact us directly so we can better assist you. Please go to paypal.com and as you scroll down please see "Contact" page and you can see the available options to get a hold of customer service. We can reopen this case for you with a correct dispute reason like "Item NOT received". I hope this gives you a peace of mind that you deserve. Stay safe and take care. ... View more

Hi @Lee_anne I'm sorry to hear that you couldn't get any help at this time. I would love to help you it's just that I don't have access on your account. Let me see what I can do for you, what is your Case ID? If you get in touch with us directly you can request for a ticket to be created. I can also perfectly see that the status is awaiting customer clearance. We need to find out why it's not being released. ... View more

Hi @Tall-Grass thank you for sharing this with us. If the tracking number shows delivered,there could be like typo error where we couldn't verify that information. Please get in touch with our customer service directly to see what happened on the dispute. We can file an appeal on your behalf as long as there's new information presented or provided to us. A review will be made after the appeal has filed. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @HDangerfield I know it's not your fault to receive a different item. But,you'll pay for the return which alnost half of your disputed amount. You mentioned about we kept on denying your claim.Did we include the reason of the denial on the email you received? If the seller just wanted you to return the item to get a full refund, you can check if you are eligible for a return. PayPal has free return shipping program and once you activated it and eligible we'll reimburse your return shipping cost up to $30. Please let me know your country where you created your account so I can provide you the correct link. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Hi @DjLol this is really concerning. I am just curious,did you receive any email from PayPal stating that someone filed a dispute regarding a specific transaction? How much is the dispute amount?Is it literally $.10? Then,you'll pay $1000 for chargeback? This is not possible. Please check that email,did we address you by your first and last name? Please hover over the sender's email if there's a different link associated with PayPal,then that is spoof where you can just forward to spoof@paypal.com. Don't click the link,delete it once you forwarded it. Lastly,change your password and security questions. ... View more

Hi @CWismyloginname thanks for bringing this up to our attention. You have right to open a dispute and request for a refund. Did you do the transaction within your PayPal Account,right? Were you trying to file a dispute using the app or website? Please use the website instead,click Help then look for Resolution Center. Once you click that you'll be asked to log in to your account and can proceed to file a dispute "Item NOT Received" if you're still having trouble doing it you may contact us directly. Just look for Contact page on our website and see what available options you have to get a hold of customer service. We can file a dispute for you. I apologize if it didn't work the way it should be. But,we'll be glad to assist you in filing a dispute. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care. ... View more

Great! I wish you get your case resolved on your favor. You deserve to get your money back. Stay safe and take care @Lee_anne ... View more