This is a crazy policy, especially where the customer has not been involved in the process of conclusion.
I am not happy with a resolution.
Below is the message I have sent to Paypal
it is about the "closed case" - Case ID: PP-I-9734535. I am not happy with the outcome and I need more explanation. I made an online purchase that advertised a product for £14. I paid that amount and authorised that only. the company has gone ahead to add £144.94 they called "handling fee". They only revealed this on an email after purchase was made. That alone is suspicious - £144.94 handling of a £14 product. I have tried contacting them but all their numbers are not responding. no reply to my email. Paypal is now saying this is ok. These fraudsters know this loophole in your resolution team/department and are exploiting it. You are letting your costumers become prey to this if you don't stop it or at least investigate more. I suggest that part of the investigation is to try and actually make a transaction with the company and you can see the process and steps your costumers took to get doped. I am really not happy about this. This is for the case: Case ID: PP-I-9734535. The company name "Strong Current Enterprises ltd" and trading with name - Fever Patrol. Selling an infrared thermometer. Please all I ask is that someone in the resolution centre, take the same step the costumers took while attempting to purchase the product and see if this is right or not.
