Can't send crypto

[dshannon21]

s it even possible to send crypto to an external wallet, I only get a very general error from paypal even thou i have bitcoin, have a valid bitcoin address to send to, have verified my personal info. Only get some general error message like "cannot do this transaction at this time" what a joke! I;m very experienced and am doing this all correctly and its obvious its a problem within paypal. So all said and done i got ripped off for fees having to sell my bitcoin back to cash and just use my current exchange. Utterly zero help from paypal and zero knowledge from customer service, that means zero chance that you have my business going forward. Thanx for no help with your services

[Kenkies]

Same thing happens to me too frequently! After one or two crypto transfers, I get the same message, “ Something went wrong, transferring crypto “. Though I get to try it again after two or three days, it is very unreliable and inconsistent! I wish they would attempt to fix this and make crypto transfers more reliable.

[PayPal_Ayesha]

Hello @Kenkies and @Nivel2003,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues while transferring crypto. Thank you for getting this to our attention! This is something that others have also reported and our Concerned team is investigating and trying to fix it as soon as possible. For this situation, you can contact PayPal Customer Support so that they can take down your account specific information and add it to the records so that our technicians can look into it and resolve the issue. You can contact our Customer Support Team through the available contact options on our website. Please do not hesitate to reach out to Customer Support by sending a DM on Twitter or Instagram or a PM on Facebook. 

Regards,
Ayesha

[CRYPTO2024]

I get the same error message when I try to send crypto to an external wallet.
The error is very generic and vague: "Something went wrong"

However, the browser log reveals more information that can help with this mysterious error.

Technical information

For every crypto transfer, PayPal sends the information to this API endpoint via a POST call:

https://www.paypal.com/myaccount/crypto/api/currencies/evaluate-trade

The response to this request is interesting.
The API responds with "422 Unprocessable Content", and in the response body, we see more information. Here are some parts of the response:

{...
"name": "UNPROCESSABLE_ENTITY",
"message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
"debug_id": "f830306fe2e48",
"details": [{
  "issue": "INTERNAL_DECLINE",
  "description": "Internal Decline."
}]
...}

Since there are no semantic issues with the request (as it works sometimes), the message could mean that they have internally decided to decline the transaction because it has failed the so-called "business validation". What these business validations are, I don't know, but it doesn't sound like a technical or engineering issue. 
I have asked PayPal customer support for an explanation and received no response so far. I will update this and other social media if/when I hear back from PayPal.

See for yourself

if you are interested, you can see this exact error message.

Using Chrome, open the page for transferring crypto as usual. Then, open the browser DevTools and click on the "Network" tab. Continue with your transfer and see if you encounter any of the following errors:

    "There's a problem. Right now, we're not able to complete this transaction."  Or,
    "Something went wrong"
If so, look for a red network call in the list of calls named "evaluate-trade" and click on it. You will see all the details. 
(Check out the screenshot below)

I expect PayPal to provide clarity on this issue since this has been going on for a while.

[CRYPTO2024]

I get the same error message when I try to send crypto to an external wallet.
The error is very generic and vague: "Something went wrong"

However, the browser log reveals more information that can help with this mysterious error.

Technical information

For every crypto transfer, PayPal sends the information to this API endpoint via a POST call:

https://www.paypal.com/myaccount/crypto/api/currencies/evaluate-trade

The response to this request is interesting.
The API responds with "422 Unprocessable Content," and in the response body, we see more information. Here are some parts of the response:

{...
"name": "UNPROCESSABLE_ENTITY",
"message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
"debug_id": "f830306fe2e48",
"details": [{
"issue": "INTERNAL_DECLINE",
"description": "Internal Decline."
}
]
...}

Since there are no semantic issues with the request (as it works sometimes), the message could mean that they have internally decided to decline the transaction because it has failed the so-called "business validation". What these business validations are, I don't know, but it doesn't sound like a technical or engineering issue. 
I have asked PayPal customer support for an explanation and received no response so far. I will update this and other social media if/when I hear back from PayPal.

See for yourself

if you are interested, you can see this exact error message.

Using Chrome, open the page for transferring crypto as usual. Then, open the browser DevTools and click on the "Network" tab. Continue with your transfer and see if you encounter any of the following errors:

"There's a problem. Right now, we're not able to complete this transaction."  Or,
"Something went wrong"
If so, look for a red network call in the list of calls named "evaluate-trade" and click on it. You will see all the details. 
(Check out the screenshot below)

I expect PayPal to provide clarity on this issue since this has been going on for a while.

[njeffcoat]

I was having the same issue. I bought ~$1300 in btc via paypal crypto. and was getting and "there was a problem" / "there was a technical error" error, when i tried to send all of it to a btc account. after getting frustrated and not hearing back from support i went back in and on a hunch i tried pushing it all in smaller amounts. and foud that if you do batches of $200 or less you can send howevermuch you want all at once.

[CrossoverX]

You realize how ridiculous it is paying fees over and over?

[HFA_28]

To send crypto to an external wallet, simply copy and paste the wallet's address you want to send to on the search field.  You can also watch this YT video which was very helpful: [Removed]

I have to say that PayPal made the process a lot more confusing than it really should be.

[mfysher]

What a garbage service PayPal has turned out to be. After trying for over a month to send my crypto to my personal wallet, I still get the same error message each time. It doesn't matter if I try to send it all or send a little (which would eat me to death with fees). No offered solution works, and their message service says that all agents are offline because it's outside of business hours... at 10am EST.

PayPal *cannot* be trusted with any assets, and doesn't have the support services available to provide any meaningful help.

[CRYPTO2024]

We should send the story to news media. The world must be aware of what PayPal is doing.

[livefreebus]

March 6th 2024 still not resolved!  I bought 3x $20 worth of ETH because it kept saying I didn't have enough to send. I think $60 should be more than enough to send. I tried sending 85% of it instead of all and still getting an error. seems like what everyone has been saying is true. they tricked me into buying more crypto and keeping my money hostage. it's stuck there in paypal. I can not transfer it out. and they have the nerve to post a lame generic useless link as a resolution. pfft!