Can't send crypto

[dshannon21]

s it even possible to send crypto to an external wallet, I only get a very general error from paypal even thou i have bitcoin, have a valid bitcoin address to send to, have verified my personal info. Only get some general error message like "cannot do this transaction at this time" what a joke! I;m very experienced and am doing this all correctly and its obvious its a problem within paypal. So all said and done i got ripped off for fees having to sell my bitcoin back to cash and just use my current exchange. Utterly zero help from paypal and zero knowledge from customer service, that means zero chance that you have my business going forward. Thanx for no help with your services

[NoFear19]

Paypal has misleading and lies about being able to send crypto to external wallets. They have fooled everybody and are making money off the fees knowing you will have to sell the coins back to them for another fee. They have lied to the whole world about being able to send to other non paypal crypto wallets

[nebmoonlite]

It seems that's the reason they're not training their customer service reps on much to do with Crypto, nor Crypto transactions. Easier for them to ignore the customers concerns, then just collect 2X fees. Bad policy and not good for Paypal's business in the long run.

[blppprice]

this is exactly what they are doing. criminals

[dsto58]

I’m glad I stumbled upon this community post. I’m experiencing the same issue. I’ve been in the crypto space for past 4 years. So I’ve educated myself on the ins and outs in how this all works. Have soft and hard crypto wallets. Been going back and forth for a week with their so-called support team. Received two canned messages to say “It does look like our security system is currently blocking your ability to externally transfer cryptocurrency. This is generally a temporary block and only impacting this action. My best recommendation is that you attempt this transfer at a later time.” How much later? It’s failing through browser. Doesn’t work at all through app. Just take you back to the crypto window. Both instances the support person closed the chat conversation after it. There was no ability to work through the issue with them. I’ve been in IT Support for 20 years and i can tell you that is no way you handle technical issues with your customers. To just shun them off with a canned message that doesn’t relate to the issue when the details of the issue were initially provided in the conversation. Should just admit you all are not allowing to use this service. We don’t need anymore centralized exchange debacles like FTX and Voyager. So you can say this is technically stealing. This is like going to the bank and they won’t allow me to withdraw my funds when I’ve confirmed my identity. Update: Just received message from Support. This is a more reasonable explanation. Not sure how soon you all were trying to send to external wallet after purchasing. “Since PayPal is not a day trader and to avoid all risks associated, generally any crypto purchased needs to wait a day before being sent out externally. Too many attempts and then our security system may step in. In order for this to resolve itself generally waiting 72 hours before attempting to send that crypto out externally will fix itself, any attempts in between can prolong that security system.” So will see if this is actually true after allowing this waiting period before attempting this again.

[quatre]

Yeah but it only let me send $25 of ETH 3 times in a row and then nothing at all.

[imenacedk]

Kind of defeats the whole purpose of paypal, no? Its a place of transactions, no one is buying to hold onto anything on paypal.

[2023Crypto]

I filed a complaint with the CA Department of Finance.

[kernowlass · Accepted solution]

@dshannon21 

https://www.paypal.com/us/smarthelp/article/HELP565

[TJTRADER]

How is that help link the solution? He already said he understand how it works, same with me. We don’t need Bitcoin 101. Sometimes the transfers work then they don’t and we can’t figure out why.

[Tanique]

I contacted BBB - better business bureau.