I get the same error message when I try to send crypto to an external wallet. The error is very generic and vague: "Something went wrong" However, the browser log reveals more information that can help with this mysterious error. Technical information For every crypto transfer, PayPal sends the information to this API endpoint via a POST call: https://www.paypal.com/myaccount/crypto/api/currencies/evaluate-trade The response to this request is interesting. The API responds with "422 Unprocessable Content," and in the response body, we see more information. Here are some parts of the response: {... "name": "UNPROCESSABLE_ENTITY", "message": "The requested action could not be performed, semantically incorrect, or failed business validation.", "debug_id": "f830306fe2e48", "details": [{ "issue": "INTERNAL_DECLINE", "description": "Internal Decline." } ] ...} Since there are no semantic issues with the request (as it works sometimes), the message could mean that they have internally decided to decline the transaction because it has failed the so-called "business validation". What these business validations are, I don't know, but it doesn't sound like a technical or engineering issue. I have asked PayPal customer support for an explanation and received no response so far. I will update this and other social media if/when I hear back from PayPal. See for yourself if you are interested, you can see this exact error message. Using Chrome, open the page for transferring crypto as usual. Then, open the browser DevTools and click on the "Network" tab. Continue with your transfer and see if you encounter any of the following errors: "There's a problem. Right now, we're not able to complete this transaction." Or, "Something went wrong" If so, look for a red network call in the list of calls named "evaluate-trade" and click on it. You will see all the details. (Check out the screenshot below) I expect PayPal to provide clarity on this issue since this has been going on for a while.
... View more