"Invalid transaction" message when adding tracking. WHAT IS THIS BS?

[AOD-Brand]

Honestly, I am so sick of Paypal's BS. It's been the same story for years: offer 0% fees and safety for your customers in exchange for taking your money and holding it for an undefined amount of time-- possibly 30-60 days or longer but you'll never get to know. If anyone knows how to resolve this, please offer some insight. However I find that unlikely. 😞 

**I am permanently deleting Paypal and disabling any use of the service after I get the funds from this transaction. The only reason I got into this spot is because Shopify automatically enables PayPal's dumb **bleep** payment processor. 

[PayPal_JonK]

Hello @AOD-Brand, 

Welcome! Thanks for visiting PayPal's Community Forum! I'm sorry to hear about your experience with PayPal and your payments being placed on hold. I'd be happy to provide a bit of guidance and point you in the right direction. 

You can find PayPal's fees here. We don't offer 0% fees for selling with us in exchange for holding your funds. Yes, it is true PayPal does hold transactions from time to time, but it doesn't have any relation to how PayPal charges our fees. 

The most common type of hold is a 21 day hold, which can normally be quickened by inputting a tracking number. You can find more details about that hold process here: 

Why is my payment on hold or unavailable?

How can I release my payment(s) on hold?

There may also be a longer hold if PayPal sees the need to potentially prevent future financial risk. These are called Reserves and they can come in a few different shapes and sizes. If there's been a reserve placed, it'll be eligible for review within 180 days of it being placed. Based on your account's performance, we'll normally adjust the reserve amount or remove it entirely. 

If you ever have any concerns that a hold hasn't been released when it should have, please don't hesitate to reach out to our Customer Support. They're available through phone, messaging, and even Facebook PM, X (Twitter) DM, and Instagram DM.

I hope that clears things up a bit, and I hope we are able to support your payment needs in the future. 

Have a great day, 

 - Jon K

 

[AOD-Brand]

I disagree with this. You may not state that you hold money in exchange for 0% fees, but that is in effect what you do. I also disagree with “we may hold funds from time to time”, as it is every single time. Literally each time. It is so frustrating. Have you ever heard of cashflow? You make it impossible to have any. Besides, this post was put here with an image that shows me putting a tracking number into the form you provide and it does not work. Therefore I have no choice but to let you hold my money for god knows how long. You say 21 days, but I have had it last much much longer than that in the past. So who knows.

[jjy00n]

ever get this solved? I'm having the same issue

[LEJ512]

You have summed up my feelings for me.  I have three e-mail accounts.  A Roadrunner account, a Gmail account and a second GMail for my amateur radio hobby activities.  I sold a radio to a gentleman and he used one of the e-mails NOT associated with my PayPal account at the time of purchase.  Funds have been "on hold" ever since.  I associated all three e-mail accounts, still on hold.  I tried PayPal's useless "add shipping information" function only to repeatedly get , "Invalid transaction" message, still on hold.  What a crock of crap.  I think I too will simply close my account as soon as I get my funds... IF I get my funds.  And the chat support is a virtual assistant which is useless too.

[PayPal_Bindu]

Hello @jjy00n and @LEJ512 

Thank you for writing in the PayPal Help Community!

Sorry to hear that you're not able to update the tracking information to get your funds from hold. It could be a temporary error and such situations can be resolved by clearing your cookies, history, cache, etc. from your browser or trying with a different device/browser If the issue persists, I recommend you to contact the PayPal support team to get your information  added to any of the open tickets to help the concerned team resolving the issue. Support is also available through social media pages and you can also try messaging the team through Facebook, Twitter and Instagram pages.

I hope this information helps,

Bindu