This transaction is blocked due to regulatory compliance reasons

M4E610
Contributor
Contributor

Hello, I was supposed to receive a payment from a certain website. However, the transaction didn't go through due to the following error:

 

{"name":"REGULATORY_BLOCKED","message":"This transaction is blocked due to regulatory compliance reasons","information_link":"https://developer.paypal.com/docs/api/payments.payouts-batch/#errors","details ":[]}

 

I have a verified MasterCard linked to my account, so anyone knows what the issue is?

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12 REPLIES 12

SOSOKORKA
Member
Member
How could you solve that problem?
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PayPal_JonK
Moderator
Moderator

Hello @SOSOKORKA and everyone, 

 

Welcome to the PayPal Community! I'm sorry to hear you've recently experienced some kind of block for compliance reasons. From time to time, PayPal compliance reviews accounts and transactions  to ensure they comply with the established User Agreement and our global regulatory obligations. Normally, you should receive an email with further details if they are available to share.

 

My apologies for any inconvenience this may have caused and best wishes with your future transactions,

 

 - Jon K


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abbaset
New Community Member

- Use Visa not MasterCard.

- Allow Automatic transfers from credit card properties.

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