Hello @Katherine2023,
Welcome and Thanks for visiting the PayPal Community Forum!
I'm sorry to hear a recent transaction hasn't gone quite as you expected. From time to time, PayPal compliance must review certain activities for compliance with established User Agreements and global regulatory obligations. Unfortunately, that may potentially mean a payment may be declined due to certain factors which PayPal reviews. Our User Agreement does allow PayPal to review a transaction and refuse to process transactions that may be prohibited by law or that may violate our Acceptable Use Policy and/or international regulations. If you need any help, please reach out to our Customer Support Team through the available contact options on our website.
Regards,
Ayesha
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