I cannot update tracking

[Kalugina]

I cannot update tracking
After sending and obtaining the tracking number, when I go to edit the tracking info on Paypal, it says "Looks like somethings not right, That's an invalid tracking number". I haven't added a tracking number at all and every time to try to edit tracking, it says this exact thing. Is something broken or what?

[kernowlass]

@Kalugina 

https://www.paypal.com/ge/cshelp/article/how-do-i-add-tracking-information-to-my-payment-or-update-a...

[Kalugina]

When I press "Edit tracking info"

[PayPal_Ayesha]

Hello @Kalugina,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having trouble while updating the tracking ID on your PayPal account. As per the information that you have shared, it seems like this might be due to a technical glitch on the website. In this case, I would suggest you try some troubleshooting such as clearing cache or cookies or try using a different browser or website to see if that works. If the issue still persists, please reach out PayPal Customer Support team through the available contact options on our website for further assistance.

Regards,

Ayesha

[Kalugina]

Due to the fact that I cannot add a delivery number, although the parcel has already arrived to the client, the money is frozen.

[KristiansT]

Hey! Did you fix it? Because im having the same problem here!

[RBPeters]

Hey, I'm facing this problem, have you fixed it?

[PayPal_Ayesha]

Hello @RBPeters,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry for what happened, and I understand it is unacceptable. I know how important it is for you to add the tracking details on time. Thank you for getting this to our attention! This is something that others have also reported, and our Concerned team is investigating and trying to fix it as soon as possible. For this situation, you can contact PayPal Customer Support so that they can take down your account specific information and add it to the records so that our concerned team can look into it and resolve the issue. Support may also be reached by clicking 'Contact' at the bottom of any PayPal webpage.  

Regards,
Ayesha

[RBPeters]

Did you find a way to fix it? I'm facing this right now.