I can't convert currency using Chrome or Edge browser - works ok using Opera browser

wetfromage
Contributor
Contributor

I used to be able to convert currency by clicking on the three dots next to the currency balance (see image, red circle).  Now when I click there, nothing happens.  Is the website broken?  I tried right clicking and left clicking. Nothing happens.  I looked for a menu option to do currency conversion but couldn't find it!  I looked on my phone app but can't see any way to convert currency there either.  I also tried it using Edge browser and have the same problem.

 

[update] I just tried it using the Opera browser and I did get the 'convert' pop-up when clicking on the three dots. So it seems to be a problem with Chrome and Edge browsers.  I turned off ad block to see if it's that, but that didn't help.

 

Anyone have any ideas?paypal currency conversion broken.PNG

 

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wetfromage
Contributor
Contributor

I found what the issue was.

 

After trying to chat with Paypal via Facebook, which was both fruitless and frustrating since every problem you present them with gets the same response "you may be running up against our automated security system. Wait 48 hours and try again."  I'm serious when I say that EVERY SINGLE TIME I contact Paypal with ANY sort of issue, I get this canned response.

Anyway, of course it was not their security system.  I turned off all my Chrome extensions one-by-one and found that the extension called 'Requestly' was causing this.  When I turned it off, I got the currency conversion pop-up.  Here's the extension: 

 

wetfromage_0-1699593395650.png

I don't even remember why I installed this so long ago, so I'm just going to delete the extension.

Issue resolved.

 

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wetfromage
Contributor
Contributor

I found what the issue was.

 

After trying to chat with Paypal via Facebook, which was both fruitless and frustrating since every problem you present them with gets the same response "you may be running up against our automated security system. Wait 48 hours and try again."  I'm serious when I say that EVERY SINGLE TIME I contact Paypal with ANY sort of issue, I get this canned response.

Anyway, of course it was not their security system.  I turned off all my Chrome extensions one-by-one and found that the extension called 'Requestly' was causing this.  When I turned it off, I got the currency conversion pop-up.  Here's the extension: 

 

wetfromage_0-1699593395650.png

I don't even remember why I installed this so long ago, so I'm just going to delete the extension.

Issue resolved.

 

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NLX_Cotter
New Community Member

I appreciate your effort in troubleshooting this. For me, I found that it was the Ronin Crypto Wallet browser extension. 
This extension interacted poorly with the PayPal site both in Chrome and Firefox. 
Ronin Wallet Extension.jpg

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