Failure to send payment

[ck_jun]

I tried to send a payment to another of my paypal account via the email address. But got the attached error message. I've actually got a few questions

1. When I tried to send this payment, paypal asked me to link a card, and prompted me to key in the details from scratch when I've actually got a few linked cards in my account already. Why?

2. My paying account was created in 2007. I got another account that I created a couple of years ago and the interface is totally different. Is there a difference in accounts functionality? 

3. Is there a way to file a ticket with paypal to get help besides their terrible terrible message centre? I can only get help if I am available during office hours? I cannot file a ticket or leave a message or send them an email? Their service is just TERRIBLE.

4. And lastly, what is this error message? Why can't I send a payment?

[kernowlass]

@ck_jun 

You are only allowed x2 paypal accounts if x1 is personal and the other x1 is business, if you have 2 of the same type you risk them both being limited. 

You can't use the same financials on the same accounts if that is what you are trying to add?

[ck_jun]

Hi,

I created both accounts with different email addresses. One is a business account and the other is a personal. Both uses the same phone number though if that matters.

The accounts and cards linked in the 2 accounts are all different.

I used the personal account to send payment to the business account using the business account email, but it failed as the above post.