Why the received payment from a digital product sold which doesn't need shipping, is in hold?

[robicarnold]

Bey everyone! Why the received payment from a digital product sold which doesn't need shipping, is in hold? I'm selling a tutorial video on Payhip with Paypal connected, and after I sold one and recevied the payment, is in hold and needs tracking information. What should I do? Thanks!

[sharpiemarker · Accepted solution]

@robicarnold 

Because all sales, physical or digital can be subject to holds.

It’s possible to update the order status to “processed” or “completed” for digital sales:

As a new seller, can I access my funds earlier?

Here’s how to add tracking information or change the order status: 

1. Go to your Activity. 
2. Find the transaction you would like to update, then click Get your money. 
3. If you sold a product, select Product to add tracking information or print shipping label directly. 
4. If you received payment that does not require shipping or sold an intangible item or service, select Service or virtual product to confirm order status. 
5. Click Submit. 

Then you may ask sender to confirm receipt after 48 hrs: 

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

This hold happens:

- if sender forget to select friends and family option when they pay or cannot send a friends and family payment, only goods and services payment.

- if your account is new at receiving goods and services payments

- if haven’t received payments in a long time or unusual activity for your account

- because PayPal detects high value or highly risky transactions

- received numerous complaints, disputes from customers or other users

[robicarnold]

@sharpiemarker Thanks! There isn't a "Service or virtual product" option, but I updated the purchase status to completed, and now it says "You have successfully updated order information. You’ll get your money within 7 days of verification." I don't know if this was the right thing to do. But I did it. And I have to do this after every selling? I'm surprised that it needs these shipping stuff for digital products. Last year I've got the payments after a few minutes without doing anything. And now it's so hard to get it 😄