Hello @Temp20230725d,
Welcome to the PayPal Community! I'm sorry to hear there's been a hiccup with a recent transaction. The best way to start a refund is by reaching out to the merchant or receiver of the payment. If they're unable to provide any assistance, please review our Purchase Protection to see if the issue with your transaction falls under our dispute reasons.
Best wishes and good luck with your refund!
- Jon K
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