Itch.io payout cancelled, reason: transaction blocked by Paypal

[AlbiL0]

I have an itch.io page where I sell my graphic assets, but the payment was canceled for this reason: Paypal: This transaction is blocked for regulatory compliance reasons, is there anyone who can help me?

[PayPal_Donna · Accepted solution]

Hello @AlbiL0,

I am sorry this has happened and I and I can understand your concern.

To help keep your money safer, we need to stop a payment occasionally. It’s similar to the way banks and credit card companies work when approving payments. When a payment is stopped, it's not a reflection of you or your account activities, we just want to make sure that your account is as secure as possible. I can't give you more detailed information about why our security system has stopped your payment. We also can’t override or manually change the security settings, this is part of the reason that our security system is so safe. I can assure you that this is a standard procedure for all payments going through PayPal and it's carried out in accordance with our User Agreement. 

-Donna

[AlbiL0]

hi, thanks for the reply. How can I make sure that my account is safe so that the system does not block the transaction again?

[TotalCraftGames]

Hello! Have you solved the problem? I have the same problem as you and I don't know how to solve it.

[AlbiL0]

No yet