PayPal_Donna

Hi Thomas911,   Welcome to the PayPal community and thank you for your post.   Your friend should still be able to log in from the PayPal website.   -Donna ... View more

Hello bandit5,   Welcome to the PayPal community and thank you for your post.   If you cannot see this payment in your PayPal account, it may be that the payment was made using a 'guest' account. This is just a quicker way to make a payment through the PayPal system. In this situation, the best thing to do would be to call our Customer Care department. You can do this by clicking on the Help & Contact link at the bottom of every PayPal page, and follow the on-screen instructions. You will then be brought through the verification process and we can trace this payment. I would also advise you to contact you bank to ensure your account or card has not been compromised.   -Donna         ... View more

Hi MatthewS5,   Welcome to the PayPal community and thank you for your post.   You will find all the details regarding changing the name on your account here.   -Donna ... View more

Hello djigybj,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna ... View more

Hello messinwitwrongB,   Welcome to the PayPal community and than you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what   your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna     ... View more

Hello muszka21,   Welcome to the PayPal community and thank you for your post.    As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna         ... View more

Hello chelerysticks,   Welcome to the PayPal community and thank you for your post.   I can understand your frustration with receiving those emails, not for your profile. When a person sets up a PayPal account, they must register an email address to that account. From what you are saying, it seems that the person who owns the same address as you set up a PayPal account or there was a spelling error when registering a similar email address. You will need to give our Customer Care team a quick call in order to resolve this.   -Donna ... View more

Hello thebeauclaude,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna   ... View more

Hi MattL123,   Welcome to the PayPal community and thank you for your post.   With these kind of claims, we would request the item to be returned and a tracking number provided from you to show the item has been delivered back to the seller. Once we confirm the seller has received the item, you will be refunded in full.    PayPal can help you with the return cost of an item. You will find more details here.   -Donna   ... View more

Hello Wrecto,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna ... View more

Hello gadgetgirl219,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna     ... View more

Hello Fishfromikea,   Welcome to the PayPal community and thank you for your post.    As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna   ... View more

Hello acmmangune,   Welcome to the PayPal community and thank you for your post.    We will also accept a credit card or bank account statement. The name and address on these documents need to match the name and address registered to your PayPal account. We also need to see the full document, as partial documents will not be accepted.   -Donna ... View more

Hi Misteryoung247,   Welcome to the PayPal community and thank you for your post.   You will find all the details on how to send money here.   -Donna ... View more

Hello xIlavarx,   Welcome to the PayPal community and thank you for your post.   You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna     ... View more

Hi addams1,   Welcome to the PayPal community and thank you for your post.   If you cannot log into your account, and the password recovery option is not working, the best thing to do would be to call our Customer Care department. You can do this by clicking on the Help & Contact link at the bottom of every PayPal page, and follow the on-screen instructions. If you choose to contact us as a "guest" you will not have to log into your account. You will then be brought through the verification process and we can help you access your account.   -Donna     ... View more

Hello Abel11,   Welcome to the PayPal community and thank you for your post.   You will find all the details on how to confirm your phone number here.   -Donna ... View more

Hello JamieBrown11,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna     ... View more

Hello IssueWithThis,   Welcome to the PayPal community and thank you for your post.   I would advise you to report this to the Action Fraud website.    The Police will reach out to us through our Law Enforcement liaisons team if they need any information from us.   -Donna ... View more

Hello Snakejider,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna ... View more

Hello Sgh7273,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna ... View more

Hello HannahRoseReich,   Welcome to the PayPal community and thank you for your post.   Before you close your account, you need to ensure that your balance has been paid off in full. To close your account, you can call our PayPal Credit customer service team on 0800 368 7155. We're open from 8am to 6.30pm, Monday to Sunday.   -Donna ... View more

Hello zabanetka7,   Welcome to the PayPal community and thank you for your post.   You will need to submit a Name Change request and you will find all the details on how to do this here.    -Donna ... View more

Hello michael432000,   Welcome to thew PayPal community and thank you for your post.   You are correct, you simply link your bank card to your account and the payment will be charged to the card.   Its very straightforward.   -Donna   ... View more

Hello cse1,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna   ... View more

Hello Curtoos,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.    -Donna     ... View more

Hello Catterwaller,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna ... View more

Hello TorpeBalew,   Welcome to the PayPal community and thank you for your post.    A refund goes back to the funding source that was used to make the payment. The usual timeframe is 5-7 days, and if the payment was made using a credit card, it can take up to 30 days depending on your credit card issuer.   -Donna     ... View more

Hello onyerbikeltd,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.   -Donna     ... View more