PayPal_Donna

Hello @Qlexiahern,   I am sorry this has happened and I can understand your concern.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna     ... View more

Hello @Graeme9348,   I am sorry this has happened and I can understand your concern.   Is there a limitation on your PayPal account as this is usually he main reason why you are getting this error message?   If you go to the Resolution Centre of your PayPal account there should be some steps there you will need to complete in order to have the limitation lifted. Have you tried completing any of these?   -Donna ... View more

Hello @eglichristina,   Welcome to the PayPal community and thank you for your post.   If you are being asked to pay $100 in order to receive the payment, this is a scam.   PayPal fees are taken automatically at the time the payment is sent to you.   -Donna ... View more

Hello @Ocean321,   I am sorry this has happened and I can understand your concern.   As you have said you have added tracking and updated the status, once the tracking confirms delivery, the payments will be released within 24 hours.   -Donna ... View more

Hello @cjpaster27,   I am sorry this has happened and I can understand your concern.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna   ... View more

Hello @zack00SVK,   Welcome to the PayPal community and thank you for your post.   If you cannot see this payment in your PayPal account, it may be that the payment was made using a 'guest' account. This is just a quicker way to make a payment through the PayPal system. You would have received an email from us to confirm the payment was made.   -Donna ... View more

Hello @scottqmarcus,    I am sorry this has happened and I can understand  your concern.   If the person is having issues sending money to your account, I would advise that they contact us directly and we can help them further. There may be an issue with their account that we can check.   -Donna ... View more

Hello @yurishepherd,   I am sorry this has happened and I can understand your concern.    As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna   ... View more

Hello @Sbutterfield,   Welcome to the PayPal community and thank you for your post.   If you sell an item, you should request the buyer send the payment to your PayPal account. Once you receive the payment, you will be given the correct delivery address to send the item to. This will ensure you are covered under our Seller Protection Policy.   If you send the item to another address, you are not covered. I would also advise you send the item using a trackable method that can be checked online.   -Donna   ... View more

Hello @lpollardart,   I am sorry this has happened and I can understand your frustration.   It sounds like the payment is subject to payment hold and these holds apply to all PayPal accounts.    You will find more details regarding these holds here: https://bit.ly/3tB5Uw2.   -Donna ... View more

Hello @ahmedloukili93,   I am sorry this has happened and I can understand your concern.   In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you.    -Donna ... View more

Hello @sxottish,   Welcome to the PayPal community and thank you for your post.   You can make a payment to PayPals pay in 3 by calling our Customer Care department.   You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you.    -Donna ... View more

Hello @gavcapper,   I am sorry this has happened and I can understand your concern.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna   ... View more

Hello @JunghoLee,   I am sorry this has happened and I can understand your concern.   If you have received a payment before you confirmed your email address, it may have bounced back to the sender. I would advise you to contact the sender of the payment and request they send it again.   -Donna ... View more

Hello @Badpablo90,   I am sorry this has happened and I can understand your frustration.   In most cases an automatic email is sent once the 180 days have passed. The only reason there would be a delay is when there is still an outstanding regulatory request for identity documents which we require from all customers regardless of the status of an account.    In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you.    -Donna ... View more

Hello@brian215,   I am sorry this has happened and I can understand your concern.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna   ... View more

Hello @Leonardo2343442,   Welcome to the PayPal community and thank you for your post.   A refund goes back to the funding source that was used to make the payment. The usual timeframe is 5-7 days, and if the payment was made using a credit card, it can take up to 30 days depending on your credit card issuer.   -Donna   ... View more

Hello @Tushma,   Welcome to the PayPal community and thank you for your post.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna   ... View more

Hello @bishobo4ka,   I am sorry this has happened and I can understand your concern.   If you cannot access your account, the best thing to do would be to give our Customer Care department a quick call. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you.    -Donna     ... View more

Hello @Nora676767,   I am sorry this has happened and I can understand your concern.   In this situation, the best thing to do would be to make sure you have changed your password & security questions on PayPal and ran a full scan for viruses on any device you currently use. This will ensure your account is kept secure.   -Donna   ... View more

Hello @mindw0rk,   Welcome to the PayPal community and thank you for your post.   If your PayPal account is registered in the Ukraine, you can only sends funds from the account. You will be unable to receive funds I'm afraid.    Establishing our service in each country involves complex changes due to different regulations in each of these countries. Our International Team is working hard to expand our services as rapidly as possible.   -Donna   ... View more

Hello @HeroesofAdv,   I am sorry this has happened and I can understand your concern.   As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal. -Donna   ... View more

Hello @serega39,   I am sorry for the negative experience you have had with this transaction.   Generally, the decision made at the conclusion of a buyer claim is final and can only be appealed if new information is presented which was not considered during the original investigation. If you would like to appeal the outcome of a claim you can do so within 10 days. To appeal the outcome of a claim: Go to Resolution Centre. Under 'Resolution Centre', click Closed cases to display the closed case list. You can also locate your case by selecting 'Case ID', 'Transaction ID', 'Invoice ID', 'Name' or 'Email'  from the drop-down and using the searcher. Next to the case, under 'Action', click View. On the 'Case details' page, near the bottom, click appeal the outcome. Provide information for your appeal.   You can also contact our Customer Care department by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you.    -Donna   ... View more

Hello @daamnshop,   I am sorry this has happened and I can understand your frustration.   If there is a limitation on your account. You would have received an email from us explaining what it is you have to do in order to resolve the limitation.   Please check your Spam and junk folder as the email may be redirected there, and reply to any emails you receive if necessary as we may need more information from you.   -Donna ... View more

Hello @GiGi872,   I am sorry this has happened and I can understand your frustration.   It sounds like we have made a final decision on this and will not be taking any further action I'm afraid. Remember though that our protection is just an extra layer of security. You still have all of your normal consumer rights and if you paid with a bank or card, your bank may also offer protection.   -Donna ... View more

Hello @Majarrrrrrr,   I am sorry this has happened and I can understand your concern.   It sounds like you may have inadvertently set up a billing agreement or subscription with this company and that is why the payment was taken.   You can check any subscriptions here: https://www.paypal.com/uk/smarthelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058?app=searchAutoComplete. You can also cancel its from that link.   -Donna ... View more

Hello @Aprilmary1,   I am sorry this has happened and I can understand your concern.   It sounds like there is a limitation on your account and that is why you're getting an error message when you try to close it.   There will be some steps listed in the 'Resolution Centre' of you PayPal account that you will need to complete in order to resolve the limitation.   Once this is done, you can close the account and open another one in the correct country.   -Donna ... View more

Hello @alex_wolf,   Welcome to the PayPal community and thank you for your post.   You will need to weigh up the risk involved if you issue a refund. Why does the sender want a refund? Have you dealt with them before? They can file a chargeback anyway once they send a payment to you and the recent activity in your PayPal account will show a history of all payments in and out of your account.   It's very unlikely they will be refunded twice.    -Donna ... View more

Hello @whitmorerachel8,   Welcome to the PayPal community and thank you for your post.   If there is a negative balance on an account, it will need to be resolved by the account holder. If your account balance is negative because of insufficient funds, you can bring your negative balance to zero by adding money to your account. If your balance is negative because of unauthorised activity in your account, you can report it in the Resolution Centre.    -Donna ... View more