How to handle PayPal currency conversions causing a higher charge at order checkout?

[Alexia251]

We have an online platform where we sell our product in Albanian Lek and we use Paypal to handle payments. Our customers are shown the amount they need to pay in Lek. Since our home currency is not supported in Paypal, we convert the order price in Euro and we pass that to PayPal on checkout. 

When checking out, PayPal converts the amount from Euro back to Lek, using their own conversion rates, which charges the customer a higher amount that the one they were shown in the beginning.

We want to be transparent with our customers and we don't want to show them a different amount to be paid when they checkout.

How can we get around this? Our options are:

1. Get PayPal's conversion rates, do a reverse calculation ourselves and display the right price to the customer.
2. Have the user pay the exact amount they were told in the beginning and we pay the conversion cost.

Any ideas other than the ones mentioned? Thanks in advance.

[PayPal_Iris]

Hello @Alexia251,

Welcome to PayPal Community! I realize that you are having issues with the checkout process for your buyers on our platform. Prior to completing a payment with us, your customers will be shown an exchange rate if currency conversion is required. The customer can opt out and choose their card's rate if they'd like. Furthermore, you an find our currency exchange rate here. I hope this helps!