You'd think a company with as much revenue as Ebay would be able to hire a software team that can make dreams come true like Walt Disney. Jesus christ, it's the biggest cluster F I've ever seen on a web platform.
It seems that ever since eBay bought Paypal, the integration has been horrendous.
There are seemingly 4 types of customers that use paypal. Casual non-ebay users that just toss cash back and forth for random things, Casual Ebay users selling a few things, Ebay Store Merchants, and non-Ebay large scale online stores.
I mentaion that because I think Paypal is having an extremely difficult time in making the payment/shipping experience work well for all parties involved. While I do sell similar items on eBay from time to time, I am 99% a non-eBay, hosted button online (SHOPPING CART) merchant with my own website processing between 15-20 transactions a day. From day one I never felt that Paypal's shipping service was tailored to me. At best, it's great for people who have to print labels for maybe 4-5 daily transactions. The number of fields that has to be re-entered over and over again, the individual page reloads, the 20-transaction limit per page in "recent activity"... ALL of it makes printing at my volume a complete failure.
On the other hand, it looks like the Multi-Order Shipping option would have been perfect for me. However, I found out through much frustration with the CSRs and ultimately someone who knew better, that MOS only works for high volume eBay sellers as the non-eBay transactions database was not integrated and therefore did not pull through shopping cart details.
I believe the new eBay shipping platform, as the single shipping solution for ALL paypal users was a step in the right direction IF it was intended to correct some of these database seggregation issues. I only had a short time to play around with it before they reverted so I couldn't test to see if any of this stuff was corrected.
Bottom line, why can't this be easier for high volume users... you know, the people who pay the MOST money to Paypal/Ebay annually?
-Fix MOS for ALL users.
-Allow an option for shipping charges to be calculated based on USPS server lookups JUST LIKE IT WORKS ON EBAY!!!! In other words, why are you forcing me to estimate shipping charges for the entire country when the actual charges vary wildly based on distance?
- Even if I'm forced to print each transaction one at a time, let me choose more defaults. Let me choose USPS Priority as my default so I don't have to select it 20 times a day.
- Let me choose defaults for what happens after I hit "buy label". For example, if I hit "buy label", of COURSE I want to print it. Why do I have to select print label after that. Who buys a bunch of labels and waits to print. After printing, let me choose a default that brings me to my next transaction in the active list or at LEAST back to my transactions list.
So many users decided to have a cry baby freakout when the new platform arrived becuase they might have to spend 10 minutes figuring out how to do what they previously did. The message you are sending is that they shouldn't try making improvements because ANY CHANGE, even for the better, is a nightmare.
Does anyone read this stuff? I'm spending way more time researching alternative payment processing and shipping services. Paypal is seriously making me consider closing up my business because I'm getting an ulcer.
Bobby
Brewhardware.com
