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PayPal_Olivia · ‎Dec-12-2018

Hey everybody! Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, December 19th, from 1-2 pm PT (4-5 pm ET). Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email. How Community Q&A works: The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button. In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. During the Q&A, PayPal Moderators will answer general PayPal questions in real-time. At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour. Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then! Olivia

PayPal_Olivia · ‎Dec-12-2018

@jenpotter73 wrote: Hello! Sorry if I'm doing this wrong; I don't see the "post a topic" option, so I clicked "reply"... my question is, if I select PayPal as the payment option for an online purchase, does it take a bit longer for the retail company to process my payment than it would if I used my credit card (and thereby delaying the shipment of my package while processing)? Hi @jenpotter73, Thank you for joining our Q&A! Posting a topic is how you start a new thread in the community. Replying here is now you participate in the event! :) A merchant should process your payment in the same amount of time regardless of whether you pay through PayPal or any other method. The only potential reason why a seller would delay fulfillment would be if the method of payment through PayPal is eCheck. eCheck is the payment method used if there is no backup payment method on file for a bank-funded purchase. In that case, a seller would hold the order until the payment cleared. If you use a bank on your account with a card as a backup method on file, or if you use a card on your account, the payment would be instant and the seller would fulfill the order as quickly as they would with any other way of receiving payment outside of PayPal. I hope this helps! Olivia

PayPal_Olivia · ‎Dec-06-2018

Hi @oduor, I'm sorry to hear that you're running into difficulty withdrawing the funds from your account following notification that the funds are available to be withdrawn. The information that @kernowlass is mostly correct, if looking at traditional withdrawal methods. There are the added options only in Kenya of using the services of M-PESA or Equity Bank to transfer funds out of a PayPal account. If unable to get those to work, customer service assistance would be needed. I understand that you've attempted to obtain help through email. I'm sorry that hasn't been successful. Have you tried the other options of phone, Twitter, or Facebook? They should be able to look into why there's a miscommunication via email and also help resolve the withdrawal situation. I hope this gets resolved swiftly! Olivia

PayPal_Olivia · ‎Dec-05-2018

Hey everybody! Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, December 12th, from 1-2 pm PT (4-5 pm ET). Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email. How Community Q&A works: The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button. In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. During the Q&A, PayPal Moderators will answer general PayPal questions in real-time. At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour. Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then! Olivia

PayPal_Olivia · ‎Dec-05-2018

@BradleyJH wrote: Hello. Is it possible to make a PayPal minimum payment with a credit card, as opposed to just the linked bank account option? Hi @BradleyJH, Thank you for joining the session today! I'm happy to help. It is not possible to make a payment to any of our credit products (PayPal Credit or our credit cards) using a different credit product, even one offered by a different issuer. Sorry for any inconvenience. Olivia

PayPal_Olivia · ‎Dec-05-2018

Hi everybody! Today's Community Q&A is now open and unlocked! Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines. Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! Olivia

PayPal_Olivia · ‎Dec-03-2018

Hi @Yk3, I'm sorry to hear that there is any confusion regarding the cashback promotion. The information given by @kernowlass is about cash back for a debit card product offered in the US, but I believe you are talking about this cashback promotion in India, is that correct? Please take a look at the information in the FAQ on that linked page to see if the answers there resolve the issue. If the voucher is in your account, that FAQ will show you how to see it and how it is automatically applied to your next purchase. If there is no voucher and the cashback was not applied, that FAQ should help you to understand what requirements there are in order to earn cashback. I hope this helps! Olivia

PayPal_Olivia · ‎Dec-03-2018

Hi @kernowlass, You're absolutely right! I must have scrolled my mouse wheel to another country accidentally when I was looking at that. You're correct that a US bank account is the only type of bank account that can be added. My apologies! If an account holder in Romania has a US bank account, withdrawal may be made to that account. Since @Ciprian_ is discussing a bank account that was added, it is most likely a US account. If the account is not a US account or is from an institution that offers virtual accounts to non-US residents, that may be another reason why the confirmation is failing. Olivia

PayPal_Olivia · ‎Dec-03-2018

Hi @Ciprian_, A local bank should be able to be added for Romania for the purposes of withdrawal, as listed in the link @kernowlass gave. If the deposits have not arrived in your bank, there are a couple of possibilities. The bank may have combined the two deposits into one deposit. If you have received one deposit from PayPal, there should be an option to add the lump sum amount for confirmation. It is also possible that your bank has refused the small amounts. If this is the case, the bank will be unable to be confirmed and used on the account. You may wish to check with the bank to ask if small amounts deposited into an account might have been rejected. I hope this helps! Olivia

PayPal_Olivia · ‎Nov-28-2018

Thank you to everyone for participating in this week's Q&A session! The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour. If you missed chatting with us today, please come back Friday, November 30th at 4pm GMT, or next week on Wednesday, December 5th at 1pm PT. We'd love to meet you! See you then! Olivia

PayPal_Olivia · ‎Nov-28-2018

@LaurenKR wrote: Thank you. The tricky part is that there is actual email content - several paragraphs - that needs to be edited. I'm not seeing an option to edit that. Thanks! Hi @LaurenKR, The email content for receipts generated by PayPal is pre-formatted. While it can pull in the updated contact information, further customization is not a feature. A developer might be able to create a more advanced customized solution that you can use via your own website. You can check out the Merchant Integration Technical Support community and see if there are other suggestions. I'm sorry for any inconvenience. Olivia

PayPal_Olivia · ‎Nov-28-2018

@LaurenKR wrote: Hi! I'm having trouble figuring out where my organization can edit the automated email receipt that our donors receive after making a donation through Paypal via our website. It has outdated contact information that needs to be changed. Thank you! Hi @LaurenKR, Thank you for joining our Q&A session! The business contact information can be edited in your PayPal account, and it will automatically produce the correct information on those receipts. To edit that information, please go to profile, profile and settings, business information, and click "edit" in the first section where all the contact information is listed. I hope this helps! Olivia

PayPal_Olivia · ‎Nov-28-2018

@Jennell209 wrote: Every month I do an instant transfer to my bank account for free. This month there is a $10 fee. Why? Hi @Jennell209, I'm sorry for any confusion regarding fees for instant transfer. The fee was previously $0.25 for an instant transfer to bank. That fee has changed to 1% of the transaction amount. Changes to policy are communicated prior to the change taking place and are also listed on our policy updates page. Olivia

PayPal_Olivia · ‎Nov-28-2018

@M_Bison wrote: The first site is about 501(c)3s, which I am not, and the second site is actually the exact page I started at. I walked through the steps it provided until I got to the "create a donate button" page, which was missing the option I need. On the donate button is a section called "custom HTML". Perhaps the secret is in there? Hi @M_Bison, I'm sorry for any confusion. If you look below the information about donate buttons, there are some services listed which offer a suite of options that the donate button does not have. Alternatively, you can visit the Merchant Integration Technical Support Community to ask for assistance with the technical aspects of creating custom solutions on your site for collecting information. Olivia

PayPal_Olivia · ‎Nov-28-2018

@M_Bison wrote: Hello! Paypal seems like the go-to place for political fundraising. I have a single issue that I am raising money for, so I need to collect the donor "Occupation" and "Employer" in addition to their address (FEC/state law). How do I tell paypal to collect that when they hit the donate button? Thank you! Hi @M_Bison, The donate button that can be created through PayPal is a very basic tool. For other options provided by PayPal for collecting donations, please take a look at this site and for information specific to accepting donations for political campaigns, please take a look at this site. To require certain kinds of information in order to receive a donation, you may have to look into third party tools that can be integrated with a PayPal account, some of which are linked at the site found by following my second link. I hope this helps! Olivia

PayPal_Olivia · ‎Nov-28-2018

Hi everybody! Today's Community Q&A is now open and unlocked! Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines. Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! Olivia

PayPal_Olivia · ‎Nov-26-2018

Hi @Manny171, I'm glad I could help! This feature is specific to Walmart. If you follow the link in my previous post, the steps to use it are laid out, as well as the terms and conditions, such as the cost. Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @timothysilas, I'm sorry to hear about the limitation. It's possible that the inability to successfully link and confirm the bank account may have been a factor in the need for a review. There may have been other factors as well. The review would be necessary to ensure that only the account holder can access the funds on the account. Please provide the requested information so PayPal can review the documents and restore access to your account. Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @tusharj2018, I'm sorry to hear of the miscommunication between you and your friend. If there is an account associated with the phone number that you sent a payment to, that account will have received the money. If the payment was sent as a goods/services payment and you have not received anything, you can open a dispute for non-receipt. A friends/family payment does not provide the same option. Typically, I would suggest to contact the recipient using the number to which you sent the payment, but it sounds like this number now belongs to your friend rather than the other individual. If there was an error, such as a mistyped number, you may be able to reach out to the number that was entered for the payment and reach the recipient to request a refund. I wish you luck! Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @Ivan12341, I'm sorry for the inconvenience with regard to withdrawal in your local currency. Withdrawal to a bank registered in the local country with be completed using the local currency. If the account is registered as a Croatian account and the bank account is registered to that account with a Croatian address (as it all should be), then the withdrawals would be completed in that currency. Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi everyone, I just wanted to jump in and clear up some confusion. The purpose of the sites that you describe is for generating numbers that can be used for testing purposes, such as when a developer uses the PayPal Sandbox to make a testing account and needs credentials to enter for a test payment in the testing environment. The numbers have no use for anything else on PayPal, as you cannot use them for purchases or verification. I hope this helps! Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @astor1512, I'm sorry to hear that your account has been limited and that you haven't received a response to your message to PayPal customer service. I regret that we wouldn't be able to provide account-specific assistance via the community. Please try reaching out to customer service by phone, or by Facebook or Twitter. Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @foreverchamp, A balance that becomes negative as a result of a dispute would not be charged to any of your payment methods unless you directed that to occur, such as during a transaction. You would be responsible to make payment to cover any negative balance to continue using PayPal. I hope this helps! Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @foreverchamp, I understand your concern. The circumstances are not possible to evaluate in a situation that hasn't happened yet. If there's a dispute, you will have the opportunity to present the evidence you have and the case will be reviewed at that time. Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @neffies34320, Thank you for your question. I'm happy to help! The services available in each country differ, so all accounts are specific to the country of residence. Only UK addresses can be used on a UK account, including those associated with the cards on the account. If a card is registered to an address outside the country the account is registed in, it will not be able to be added. Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @pmogaming, I'm sorry to hear that you encountered an error when trying to make a button. I hope that clearing cache and restarting your browser will fix the situation and allow you to create a button. If that does not work, please open a ticket to our technicians using this site. You'll need to log in in order to create the request. Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @Mardler, I'm sorry to hear that your attempt to straighten this out with support wasn't fruitful. I regret that the community would not be able to assist with this situation, as it requires account-specific assistance from someone who can look into your transactions. Please reach out again to customer service. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter . Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @ZeusDezov, Thank you for your question. I'm happy to help! If a subscription is set up where the terms of the transactions involve USD payments, those payments will continue to be processed in USD. If you no longer hold the USD currency, you will be prompted to add that currency in order to receive the payments. If you want to receive payments only in GBP, new subscriptions would need to be established. I hope this helps! Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @foreverchamp, It sounds like you're looking to upload information while the transaction is not actually disputed. If a dispute were to be opened for this transaction, the option to upload would become available. Without a dispute, it is not necessary to upload documents. I hope this helps! Olivia

PayPal_Olivia · ‎Nov-23-2018

Hi @foreverchamp, I'm sorry to hear that you're not seeing your credit card as an option for withdrawal. Is it a Visa card? Has it been added and confirmed in the Wallet of your account? If all of the answers are yes, it may be that the security system declined to allow the card to be used for that withdrawal. That doesn't necessarily mean if will not be available for future withdrawals. I hope this helps! Olivia

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