PayPal_Olivia

Hi @georgec0022,   I'm very sorry to hear that your calls were disconnected! That's definitely not the experience we want to have happen.   Thank you for your feedback regarding buyer and seller protection. PayPal does do the best possible job it can to adjudicate disputes as fairly as possible and have outcomes that make sense based on the information we have at our disposal. Protection coverage itself represents the ability for PayPal to ensure the recovery of the funds, even if at our own loss. When the risks associated with the type of transaction a seller opts to receive can be mitigated with guidelines such as providing proof of delivery from a reputable shipper, shipping to the address in the transaction details, etc., PayPal can assume those risks and provide coverage when those guidelines are met. In categories where risk cannot be mitigated effectively, protection coverage cannot be offered. Sellers have the right and the responsibility to examine their risk and determine whether or not the risk inherent in their particular business model is acceptable to them. Some sellers will certainly opt not to continue selling virtual goods and services, and that is what's right for them. For those who do decide to sell those goods, the risks of that type of business are assumed by the seller and factored into their cost of doing business.   I regret any disappointment with the way that protections are allotted. In my experience, the the ability for the buyer to be covered for transactions is what induces those customers to make purchases they might otherwise not make for fear of non-delivery. The ubiquity of buyers who shop online with confidence is due in large part to the security afforded by the coverage offered for those transactions.   I hope this helps.   Olivia   ... View more

Hi @Jessed504,   I'm sorry to hear that your payment was not successful. Declines can happen for multiple reasons. If the issue persists, please reach out to customer service to allow a representative to troubleshoot and assist.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @rpsconsul,   Thank you for the follow-up! I'm sorry to hear that your earlier reply did not come through. I'm glad to hear that your withdrawal was successful!   Olivia   ... View more

Hi @J40r0k,   Thank you for your post. I'm happy to help. If the payment is on hold, it will show in the transaction history, and the amount will not show in your available balance but it will show in your pending balance. If there is no transaction listed in your account, then please be wary, because that would mean that there is no transaction received.   If there is a transaction, you can click on the transaction to find the option to refund the payment. The refund will have to be funded by your own account or payment method on file until the funds from the received payment are no longer held.   I hope this helps.   Olivia   ... View more

Hi @jacksrose,   I'm sorry to hear that a payment method you do not prefer to use is being used for the billing agreement. If you've checked the settings for your billing agreement and they're correct, it's possible that the card was declined at the time of the payment and a secondary payment method was used in order to prevent the payment from being declined outright. Declines of payments or individual payment methods can happen for multiple reasons. To allow a representative to review the payment and see what payment methods were presented at the time of the payment and the reasons for any declines, please contact customer service.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @Andyn1,   I'm very sorry to hear of the complications with the dispute. If the UK post won't track the item, you might want to check with other shipping companies that do provide international tracking. You can also offset some or potentially all of the cost of return with this program.   I hope this helps!   Olivia   ... View more

Hi @rpsconsul,   I'm sorry to hear that the withdrawal you're trying to make is not successful. Are you getting an error, or is the withdrawal going through but the funds are not appearing in the card balance?   Thank you!   Olivia   ... View more

Hi @Bable66,   I'm sorry to hear that the funds you withdrew did not appear in your bank in the expected time frame. Withdrawal time frames depend on the financial institution, and are estimates. Have the funds appeared since your post was made? If not, you can contact customer service to request a trace once the funds have been missing for 14 days.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this is already resolved!   Olivia   ... View more

Hi @shursnap,   I understand that email would be your preferred method of contact. I regret that the only means of communicating with PayPal  via email is through the webform, which is closed due to the permanency of the limitation.    Olivia   ... View more

Hi @Sara1231,   I'm sorry to hear that there is a need to dispute a transaction. Did you make the purchase as a guest? If you entered your card number at the time of the transaction instead of logging in to your PayPal account, the transaction would not be in your transaction history and you would not be able to open a dispute on the transaction in the Resolution Center.   I'm sorry for the inconvenience.   Olivia   ... View more

Hi @shursnap,   Via the community, only general assistance can be given. For account-specific assistance, only customer service can assist. I'm sorry for the frustration.   Olivia       ... View more

Hi @lenomanu,   I'm sorry to hear that. If you believe the limitation was made in error, you can contact customer service. If they review the limitation and uphold the decision, there wouldn't be any further recourse for appeal, however.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this can be resolved!   Olivia   ... View more

Hi @dalley66,   I'm very sorry to hear that the Message Center format has changed for you. Please reach out to customer service to let them know. If there's a technical issue, they can report it to technicians to look into.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @Ookpik,   I'm sorry that the article is no longer available. Please try this one.   Thank you!   Olivia   ... View more

Hi @ahmedbrrr,   Thank you for reaching out to customer service. Messages are responded to in order. If you have need of resolution more immediately, a phone call would allow for real-time assistance.   I hope this helps!   Olivia   ... View more

Hi @thunderlash,   Thank you for your post! This page might be what you're looking for.   I hope this helps!   Olivia   ... View more

Hi @Ballgamebran,   Thank you for your post! Please take a look at this article for some information.   I hope this helps!   Olivia   ... View more

Hi @Megan120510,   I'm sorry to hear that there's a requirement to provide receipts for items that are not being sold. If you received Goods and Services payments, PayPal may request receipts for the purchase of the items from those transactions. If there is a misunderstanding regarding the payments, please contact support via one of the channels above.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @MTU2019,   I'm sorry to hear that you've had difficulty communicating with customer service regarding a limitation. Have all the steps in the resolution Center been completed? If so, there will be a queue for review. If you've waited a week since completing all the steps and have not heard back yet, please reach out to customer service.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @georgec0022,   I'm very sorry to hear that the client is still using the website that you developed. While PayPal makes every effort during a dispute to examine the situation, virtual goods are not covered under Seller Protection. I regret that there wouldn't be any way to require that the buyer repay for the goods, and in the absence of Seller Protection eligibility, there would be no coverage from PayPal.   I'm sorry for the outcome of this situation.   Olivia   ... View more

Hi @MsG2,   Thank you for the post. The CSV report includes any notes that are part of the transaction as well as the subject line of the transaction. If the information is not directly part of that information, I regret that it is not included.   Olivia   ... View more

Hi @Asbdkjshdjdi,   Thank you for your post. Please take a look at this article for some information regarding direct deposit.   I hope this helps!   Olivia   ... View more

Hi @fombo,   I'm sorry to hear that the payment was declined. Declines can happen for multiple reasons. If the issue persists, please contact customer service to allow a representative to look into the attempt and assist further.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @Gyongyi21,   I'm sorry to hear about the missing funds. Typically, the funds are transferred within the time frame that Intars quoted, but it can take longer in some circumstances. Though not very common, once the funds have been missing for 14 days, a trace can be requested by contacting customer service.    To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this is already resolved!   Olivia   ... View more

Hi @sincro82,   I'm sorry to hear that the balance is showing as negative and the amount is also shown as taken from your card. It is possible that the funds are still in transit, causing it to appear debited in both places, but if things are still the same now, it's probably not that. The circumstances do not sound typical, so the general assistance that can be given via the community will likely miss the mark. I would suggest contacting customer service to allow a representative to take a look at what happened and provide further assistance.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @Edie-Webb,   I'm very sorry to hear that you've experienced 3 limitations. It's not possible to determine exactly what's going on without looking into your account, so the best bet would be to check with customer service about why this is happening. Account-specific assistance can't be given via the community.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @corthpole,   I'm sorry to hear that the funds for a purchase have not yet been taken from your payment method. Is there a transaction in the transaction history of your PayPal account? What is the status of that transaction?   Thank you!   Olivia   ... View more

Hi @Savvysav85,   I'm very sorry that you've encountered a chargeback. If the sender of the funds opened a case with their financial institution, the card issuer would not accept text logs.   It sounds like your friend either used a stolen card, the owner of which disputed the charge, or they disputed a transaction made on their own card.   It's important to note that PayPal prohibits cash advancing or assisting others in cash advancing from a card. The rules are in place to protect everyone who uses PayPal. I recommend reviewing the User Agreement and adhering to it so you can protect yourself from further loss or possible account limitation as a result of any future actions. The User Agreement can be found by clicking Legal at the bottom of the PayPal website.   I'm sorry that you've had this experience.   Olivia   ... View more