PayPal_Olivia

Hi @ALiceDeb,    Thank you for reporting this! We'll make sure this is looked into. I don't suppose you have the URL of that landing page, do you? It was a few days ago, so I doubt it, but it will be helpful if you do have it. 🙂   Olivia   ... View more

Hi @ALiceDeb,   Thank you for your post and welcome back to the community forum!   If your account is a US account, only US numbers may be used. If you have moved, you will need to close your US account and create a new account in the country in which you now reside.    I hope this information helps!   Olivia   ... View more

Welcome to the community @Olga99 and welcome back @islander1988!   I'm sorry to hear about the unwanted conversions.    The currency of a card can be changed, I believe. The change can be completed by a customer service teammate. You can find your contact options for customer service by clicking Contact at the bottom of the PayPal website.   The currency of a bank cannot be changed. Withdrawals must be completed in the default currency of the country in which the PayPal account is registered. I am sorry for the inconvenience.    I hope this information is helpful!   Olivia   ... View more

Hi @hoathan40000,   Thank you for your post and welcome to the community! I'm sorry to hear of the decline. Please also take a look at these troubleshooting steps for payment declines. The error messaging does relate directly to the card itself, so I'm guessing that, while the issuing bank says everything is normal, there may be a decline on their end or an error.   I'm sorry for any inconvenience and I hope this helps!   Olivia   ... View more

Hi @RAIZEEN,   Thank you for your post and welcome to the community! I'm not familiar with that verbiage. Where do you see this messaging? Is it in your PayPal account or in an email?   Thank you!   Olivia   ... View more

Hi @Joshuashome,   Thank you for your post and for joining the community forum. PayPal is a platform through which you can receive donations. Advertisement for your fundraiser would be something that you would have to look into outside of PayPal. I hope this information helps!   Olivia   ... View more

Hi @kernowlass,   Good callout! Sorry for any confusion. What @Ashwani3 likely intended was that if the account is unverified, @Idkbro69 can add their own bank and confirm it, in order to verify their account.   I hope this helps!   Olivia   ... View more

Hi @g31d450,   Thank you for your post, and welcome to the community! Fees would only be taken from the transaction once, unless the sender did not send you the full amount. It is possible that they conducted a currency conversion prior to sending the transaction, but that would mean that they did not send you the full amount in the currency of the transaction. If it was not a currency conversion, I'm not sure what else it would have been.    If you'd like a customer service teammate to look into the details, please click Contact at the bottom of the PayPal website to see your contact options.   I hope this can be cleared up for you.   Olivia   ... View more

Hi @Sam470,   Thank you for your post and welcome back to the community!   I'm sorry to hear that you're unable to link your card. Please take a look at this article for some troubleshooting steps.   I hope this helps!   Olivia   ... View more

Hi @shanaia18,   Thank you for joining the PayPal community and for posting! I'm sorry to hear of the difficulty receiving a refund.    I am unfamiliar with that error. Did the seller issue the refund through the transaction, or as a separate payment? If the refund was issued through the transaction, the funds should be automatically returned to the payment method that was used to make the payment. It may be possible that the payment method does not allow the funds to be returned, and that may be a reason that you would see that the refund was refused. You could check with the bank/card issuer to determine if they refused the refund. If that is something specific to that bank or card, it would be important to know, so you can plan for whether or not to use that instrument in the future.   After that, I would suggest contacting Customer Service to allow a representative to determine the state of the funds at this moment. If they have been returned to the seller, the seller may be able to reissue the refund as a payment directly to you. That is typically not recommended, but if the payment method did in fact refuse the funds, that would at least enable you to receive the money into your PayPal balance to be used or withdrawn to a different bank or card.   I hope this can be straightened out quickly!   Olivia   ... View more

Hi @eczpianze123,   Thank you for your post and welcome to the community! I'm very sorry to hear that the claim was denied. If the evidence that you submitted was not reviewed correctly, please allow a second opportunity for review. I definitely understand your frustration and hope that you'll allow the opportunity for a second look.   Olivia   ... View more

Hi @Sellotsie232,   Thank you for your post and welcome to the community! I'm sorry to hear that you are unable to link your card. Please take a look at this list of troubleshooting steps.   I hope this helps!   Olivia   ... View more

Hi @JC691,   Thank you for your post and welcome to the PayPal Community! PayPal can be used to send money to other people with PayPal accounts and is not the same as a wire transfer. To learn more about sending money, please take a look at this article.   I hope this helps!   Olivia   ... View more

Hi @JaySolei,   I'm sorry to hear of the difficulty you've had with reaching a customer service representative. In atypical situations, the phrasing can sometimes be confusing and the automatic processes may have a hard time determining what's being asked. In the absence of a remove button, intervention by a live customer service representative would be necessary to resolve the issue. Please try contacting again, selecting new phrasing for your query if the original phrasing you used resulted in an automated answer that did not resolve the issue. As an alternative to the contact methods found on the Contact Us page, you may also opt to PM on Facebook or DM on Twitter.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @Joriaj,   Thank you for your post and welcome to the community! I'm sorry for any confusion regarding the reporting options. To get transaction history information farther back than can be viewed on that search page and up to the past 7 years, you can follow these directions.   I hope this helps!   Olivia   ... View more

Hi @Moon06,   Thank you for your post, and welcome to the community! I'm sorry to hear about the limitation on your account. A limitation would indeed prevent the ability to withdraw funds, until 180 days have elapsed or the limitation is resolved (if resolvable). To learn more about resolving a limitation, please take a look at this article. If you are unable to contact customer service by the options available on the Contact Us page, you alternatively can reach out by PM on Facebook or DM on Twitter.   I hope this can be resolved for you soon!   Olivia   ... View more

Hi @Spacefarm and @Carmelina01,   Welcome to the community and thank you for posting. I'm sorry to hear of the limitations on your accounts. If you believe that there was an error and have not yet requested a manual review of the limitation, you can reach out to Customer Service through one of the contact options listed on the Contact Us page, found by clicking Contact at the bottom of the PayPal website. If you have already contacted support and the review was conducted and the limitation confirmed, I regret that would be the final determination. I'm sorry for any inconvenience.   Olivia   ... View more

Hi @YoucefH-B,   Welcome to the community! I'm sorry to hear that you can't add your bank. While the Community may assist with general questions, only Customer Support can help with account-specific issues like this one. To find your contact options for Customer Support, please click Contact at the bottom of the PayPal website.    I hope this helps!   Olivia   ... View more

Hi @mayawavua,   I'm sorry to hear that they have directed you to PayPal for resolving this issue. The M-PESA FAQ on their site directs customers with difficulty linking to contact them.    Olivia   ... View more

Hi @Gandra93,   Thank you for your post! Welcome back to the community!   If you would like to change the currency of the card you have in your PayPal Wallet, please contact Customer Service for assistance. You can find your contact options by clicking Contact at the bottom of the PayPal website.   I hope this helps!   Olivia   ... View more

Hi @Keerat_Saleem,   Thank you for your post and welcome to the community! I'm sorry that your message is not showing. I recommend attempting to send the message again. If the new message does not show as well, please use a different contact option listed on the Contact Us page found by clicking Contact at the bottom of the PayPal website, or reach out by PM on Facebook or DM on Twitter.   If the issue is a general one that does not require the intervention of a Customer Service representative or review of your account, you can also try asking the question here in the community.   I hope this helps!   Olivia   ... View more

Hi @markuz110,   I'm sorry to hear that you're running into confirmation prompts when attempting to send a payment. It's possible that some element of risk was detected, requiring confirmation. If you have safely logged in on the official PayPal website or the app, you should complete the confirmation steps to allow the payment.   I am sorry for any inconvenience.    Olivia   ... View more

Hi @AnthHFPM,   Thank you for your post and welcome to the community! The ability to set up automatic withdrawals is not available in every country, and is not an option that can be added yourself. It would need to be added by a Customer Service representative if available. If you would like to request the ability to auto sweep your funds, please reach out to Customer Service to see if it is possible in your country. You can find your contact options by clicking Contact at the bottom of the PayPal website.    I hope this helps!   Olivia   ... View more

Hi @Palidram,   Thank you for joining the community and welcome!   I'm sorry for the frustration caused by the inability to change the address in your PayPal Credit account. The FAQ pages for PayPal Credit differ by country, so I'll give you both of them. If your question isn't answered in the FAQ, please use the contact information at the bottom of that page to reach PayPal Credit Customer Service for assistance.    US PayPal Credit FAQ UK PayPal Credit FAQ   I hope this is helpful!   Olivia   ... View more

Hi @Savannahm991,   Thank you for your post and welcome to the PayPal Community Forum! I'm sorry to hear that there's been a charge on a payment that was canceled. To have this reviewed and resolved, please reach out to customer service. Click Contact at the bottom of the PayPal website for contact options.   I hope this is resolved quickly!   Olivia   ... View more

Hi @shahmirmalik,   Thank you for your post and welcome to the forum!   If the checkmark is missing for linking a bank account, the bank account may not yet be confirmed. Please take a look at this article for information about confirming a bank account.    I hope this helps!   Olivia   ... View more

Hi @rosanaDon and @MysticaLAceR,   Thank you both for posting and welcome to the PayPal Community Forum!   I'm sorry to hear that the payment method that you would prefer to use is not presented for the payment that you're trying to make. This is most likely a matter of our security system protecting you by requiring that extra layer of safety that is had in confirming a payment method. That can happen from time to time if there are any risky factors detected. The options you would have are to try the payment again at a later date, or to use a different payment method with your payment.   I'm sorry for the inconvenience and I hope that you've already tried it again and had success!   Olivia   ... View more

Hi @Viaml,   Thank you for your post. Welcome to the PayPal Community Forum!   I'm sorry to hear about the problems adding your bank. Please take a look at this article for some troubleshooting steps.   I hope this is quickly resolved.   Olivia   ... View more