PayPal_Olivia

Hi @shubslahoti and @charmanderrr,   Thank you for your posts! I wanted to offer some clarification. The designation of "checking" is not the account's current status, it's the type of account that you have. Checking is one type of account, and Savings is the other. If you have an account that allows unlimited transactions, it is likely a checking account.   I hope this helps clarify.   Olivia   ... View more

Hi @tmtm1 and @Jadz4u,   Thank you for your post! I wanted to offer a little clarification. You can use PayPal to make payments, but not all utility companies accept PayPal payments. Please reach out to the utility company to inquire about whether or not they accept payment in this way.    I hope this helps!   Olivia   ... View more

Hi @eezee_aeezeeee-,   Thank you for your post! I'm sorry for any confusion. The information given by @Ysa_ is not the right information for your country. The capabilities of accounts can vary country by country. Accounts in the Philippines do not have the ability to add money. If a refund is needed, you will select the appropriate payment method from your wallet at the time of the refund.   I hope this helps!   Olivia   ... View more

Hi @Chelsiyuh and @_Darwin_,   I'm sorry for any confusion regarding the account type. When a bank account is added to your PayPal account, the account type refers to the type of bank account that you have, which would be either "checking" or "savings". It is not a temporary status. If the bank account is not specifically a savings account with limited transaction capability, then "checking" is appropriate.    If you are adding a card, that would have to be added as a card, not as a bank account.    I hope this helps!   Olivia   ... View more

Hi @jfunes and @Perry_Ocampo,   Thank you for your posts. I'm afraid the information given by @Perry_Ocampo is not correct. That's ok, we all make mistakes! I just wanted to make sure that the right info got out there. In some countries, it is possible to add a US bank account, and Honduras is one of those countries. A US bank may be used for withdrawal only.   What happens when you try to link the bank? Is the bank registered to your name exactly the way that it appears on your PayPal account? Is it a traditional bank account or a virtual bank account? Virtual bank accounts are not compatible with the PayPal system.   I hope this helps!   Olivia   ... View more

Hi @VOAN and @Ysa_,   Thank you for your post. The capabilities of a PayPal account may vary from one country to another. In Nepal, accounts can send payments only, not receive. I'm sorry for the inconvenience and any confusion.   I hope this helps!   Olivia   ... View more

Hi @Kenny2020 and @Ysa_,   Thank you very much for your post! Accounts in Nigeria only have the ability to send money, not receive. For this reason, the capability to withdraw funds is not an option. It will not be possible to receive payments or withdraw them. I'm sorry for any confusion.   I hope this helps!   Olivia   ... View more

Hi @Rickking_007,   Thank you for your post! I would not suggest creating an account on behalf of another individual. Only the owner of an account should log in to their own account and manage it, and that person will need to handle their sensitive financial and personal data. If it's at all possible for the person to create their own account, that should be done.   I hope this helps!   Olivia   ... View more

Hi @E_,   Thank you for your post! I'm sorry that you haven't seen the two small amounts yet. How long has it been since the bank was added to your account? It can take a few days for the deposits to arrive, so I'd wait a few days before contacting customer service as  helpfully suggested by @Perry_Ocampo.   I hope this helps!   Olivia   ... View more

Hi @Asiwaju1 and @Ragnar_Lothbrok,   I'm sorry for any confusion. PayPal.me only works in countries where payments can be received via a PayPal account. In Nigeria, payments cannot be received, only sent. I regret that you will be unable to use PayPal.me.   I hope this information helps!   Olivia   ... View more

Hi @ShmrHnry and @allspark,   Sorry for any confusion. A PayPal.me link can only be created for an account in a country where payments can be received through PayPal. In some countries, it will not be possible to receive payments, so PayPal.me would not be an available option.   I'm sorry for the inconvenience.   Olivia   ... View more

Hi @TiagoCosta88,   I'm afraid not. If you've reached out to customer service, they'll be contacting you back at the earliest possible opportunity.   Olivia   ... View more

Hi @AFeraru98,   I'm sorry that there's confusion regarding the time frame for funds to appear in your PayPal account. If you've added funds from a bank to your PayPal account, it will take several days for the transfer to appear (typically 3-5 business days, but it can be longer under some circumstances). It would not be necessary to contact customer service at this time. If the funds do not appear after 14 days have elapsed, then contacting customer service as suggested by @allspark would be one step in resolution. The contact link given above reaches US customer service. If you are not in the US, please click Contact at the bottom of the PayPal website for the contact instructions for your account.   I hope this helps!   Olivia   ... View more

Hi @TiagoCosta88 and @PotpotHo,   Sorry for any inconvenience. Email addresses are not permitted in the community. I regret the inconvenience that you're experiencing. PayPal customer service is working with a high volume of queries at this time and is working to assist everyone as quickly as possible.   Olivia   ... View more

Hi @Sauceuke,   If the payment was a guest payment, it will not be possible to open a dispute in the Resolution Center. You can contact customer service to discuss options. Click Contact at the bottom of the PayPal website for options.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @Sauceuke,   Thank you for your post! Apologies for the formatting in the last post. The information above in the post from @Gelai0408 can be found in this article about opening a dispute.   However, if the transaction does not appear in your transaction history, a dispute will not be able to be opened. When you made the purchase, if you entered your credit card information, it would have been a guest payment. I know you said that you were logged in to your PayPal account, so if that was the case, the transaction should be there! If it's not listed there, it sounds like you did not select to log in for the transaction. If you were using a different browser than the one that was logged in, that may be why.   I hope this information helps!   Olivia   ... View more

Hi @Jaxon1954,   Thank you for your concern for your brother. That sounds like a fraudster is pretending to be PayPal. PayPal representatives do not remote into your computer. Please tell your brother to run a virus scan as soon as possible and change passwords, especially if any malware was found.   I hope this helps!   Olivia   ... View more

Hi @Charles1231,   PayPal reviews seller activity based mostly on the disputes that we receive. The best way to ensure that we have an accurate picture of the activity of a seller is to open a dispute. If you have already done so, that's very helpful to ensure that PayPal gets that glimpse into what's going on.   Thank you!   Olivia   ... View more

Hi @devoidv3,   Thank you for your post! I'm sorry to hear that you did not receive your item. It's important that you do not close the dispute before receiving the item. It is not possible to reopen a closed dispute or to open another one on the same transaction. You would lose Purchase Protection if the dispute were to be closed. The seller can refund through the dispute if that is the choice they make for resolution.   I hope this helps!   Olivia   ... View more

Hi @jemmx,   Thank you for that clarification. Please call the number at the bottom of this page to talk to a representative about cancelling the offer.   I hope this helps!   Olivia   ... View more

Hi @jemmx,   Thank you for your post! Please clarify. Are you looking to cancel the PayPal Credit account, or a purchase that you made?   Thank you!   Olivia   ... View more

Hi @Shakir817,   I'm sorry to hear that there's a discrepancy between what you're seeing in the app and on your profile. Are you logging into the same account in both? If so, please try clearing the cookies and cache in your computer's browser and restart it. Let us know if that does the trick.   I hope this is resolved quickly!   Olivia   ... View more

Hi @Nucnbuc,   I'm sorry to hear about the account limitation. Is the balance that you're still paying off with PayPal Credit, or one of the PayPal credit cards? If a card, which one? This information will help the community answer your question.   Thank you!   Olivia   ... View more

Hi @Charles1231,   I'm glad to hear that they provided some refund. If a case is opened with PayPal and found in your favor, you will need to return the item for a refund. While the balance would be refunded, the cost of the return would be something that would be your responsibility based on the Buyer Protection terms.   I'm sorry that you've had this experience.   Olivia   ... View more

Hi @wsg07850,   I'm glad I was able to help!   Olivia   ... View more

Hi @Lawkey,   I'm sorry to hear that you are unable to get the 2-factor code that you have requested. If the 2-factor code is not being successfully received, you may need to disable that authentication and set it up again, or disable it entirely if it persists in not working. To do so, please contact customer service. Once they can confirm your identity, they can remove the 2-factor authentication from your account.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @RogerMazerolle,   It is possible that the card has been declined. If a card is declined, any benefits of having that card on your account, including Verified status. If possible, I would recommend adding and confirming another card or bank to prevent this issue.   I hope this helps!   Olivia   ... View more