Hi @DvonK,   I'm sorry to hear that your bank account is not being accepted by PayPal. It sounds like you're describing a virtual account. PayPal is not compatible with virtual bank accounts. Traditional bank accounts are needed for use with a PayPal account.   I am sorry for any inconvenience.   Olivia   ... View more

Hi @Barbara1919,   I'm sorry to hear that you're unable to find the link to make a shipping label. Was the payment sent as a Goods and Services payment or a Friends and Family payment? Was the address included?   If the payment was a Friends and Family payment or it was marked as not needing an address, no link to print a shipping label would be present.   I hope this helps!   Olivia   ... View more

Hi @alankpb,   I'm sorry to hear that the seller is not able to refund you. If the seller is experiencing a limitation of their account, they would be unable to provide a refund through the PayPal system. I regret that we would not be able to confirm any actions or statuses of any other people's accounts, however.    Olivia   ... View more

Hi @eparaiso,   I'm sorry to hear of the confusion regarding a dispute that you opened.   What was the claim type that was opened? If the type of claim was "not as described" or "not received," then that was a statement that the seller did not provide the item, even though the seller did do so and you used the item you received. The claim would not be found in your favor if those were the circumstances.   I'm sorry to hear that the dispute caused the seller to discontinue providing a service to you. I know that many merchants do opt to sever their business relationship when a buyer opens a claim, especially if they feel that they have provided the purchased item and the claim was not valid.   Olivia   ... View more

Hi @ar1337,   I'm sorry that you've been unable to find the place to manage the currencies in your account, and that the help page isn't reflective of what you see in your account. Is there a link to your balance next to the balance on your Summary page? If so it should lead you to the balance page where you can add and manage currencies.   I hope this helps!   Olivia   ... View more

Hi @sorge_bayar,   Thank you for your post. Mongolia is also a country that only allows sending of payments, and not receiving. The answer @sharpiemarker gave would also apply to Mongolia.   I'm sorry for any inconvenience.   Olivia   ... View more

Hi @GoddessRemii,   I'm sorry to hear that the received payments aren't showing up on the sales report. Are the payments for Goods and Services, or are they set up as Friends and Family payments?   Olivia   ... View more

Hi @Lewyb1996,   I'm sorry to hear that you've been unable to update your information completely using the self-help options. For assistance, please contact customer service.    To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter .   I hope this can be resolved quickly and easily!   Olivia   ... View more

Hi @Blackdebbie,   I'm sorry to hear that PayPal Credit is not offered at checkout. Please take a look at this article about PayPal Credit's availability.   I hope this helps!   Olivia   ... View more

Hi @Mesterveen,   I'm sorry to hear about the reversed payments. If the payments were reversed, there would not be a way to act further on those payments. New payments could be received.   I'm sorry for the inconvenience.   Olivia   ... View more

Hi @Jmon2402,   I'm sorry to hear about the unauthorized activity! It sounds like you're doing all the right things to keep yourself safe. Was the transaction in your PayPal account, or was it seen only on your card statement and not in your PayPal account transaction history? Do you use the same password on the PayPal site that you use on any other website? If you do, it's possible that the other site has been compromised and the fraudster tried the same email and password combination on PayPal. If that's the case, please change your password there as well, and make sure that you're using unique passwords.   I hope things are resolved now.   Olivia   ... View more

Hi @eligil1210,   Welcome to the PayPal Community!   If the card has a MasterCard, Visa, American Express, or Discover logo, it should be able to be used on your PayPal account. It also must be registered to your name and address as it appears on your PayPal account.   I hope this helps!   Olivia   ... View more

Hi @mr_l0ver,   I'm sorry to hear that you're having difficulty with fulfilling the requested action for a dispute. If you're unable to call, please consider contacting via one of our social media channels. You can PM on Facebook or DM on Twitter.   I hope this helps!   Olivia   ... View more

Hi @vgq2002,   Thank you for your post! When you withdraw to your local bank, the conversion to your local currency will happen automatically and any fees for the conversion will be charged at that time.   I hope this helps!   Olivia   ... View more

Hi @4nurag,   I'm sorry to hear that the app you're using will not connect with PayPal. It sounds like that error is being seen in the app rather than on PayPal, is that correct? If so, I would suggest reaching out to their customer service if they have that option. They may be able to give more insight into why the connection will not work.   I hope this can be resolved for you!   Olivia   ... View more

Hi @GGGreg,   I'm sorry to hear that you are unable to transfer money to your bank. The error you describe may be a technical issue or there may be a security reason that the withdrawal cannot be completed. I would suggest clearing the cookies and cache in your browser and trying again. If the withdrawal still doesn't work, it's important not to try the withdrawal too many times in succession. If you're still unable to withdraw, please contact customer service so a representative can look into the matter on the PayPal side of things and suggest the best remedy.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @Ck97,   I'm sorry to hear that you're being prompted to add a bank. It may be that the bank you are hoping to use has been ruled out by the security system for use with that transaction. If that is the case, you would be prompted to add a different payment method.   I'm sorry for any inconvenience.   Olivia   ... View more

Hi @rotary6440,   Thank you for your post! Only the information that the donor chooses to share will be available. You can look at the dashboard and see what information the donor shared.   I hope this helps!   Olivia   ... View more

Hi @AdamPartington,   I'm sorry to hear that the security code isn't being accepted when you enter the card information. I know you've double-checked the security code. Is all the other information correct? Is the card number itself entered correctly? Is the card registered to your name and the address as it appears on PayPal?   There's also the possibility that there's a technical issue. Clearing the cookies and cache in your browser may potentially make the difference.   I hope this helps!   Olivia   ... View more

Hi @pefgandy,   I'm sorry to hear of the experience you've had trying to link a bank account. I regret that the community would not be able to assist with an account-specific issue such as this one. While I know that you've spoken with phone support already, that avenue is the correct one for resolution. I'm so sorry that this has been a bad experience.   Olivia   ... View more

Hi @Mcnallymichael3,   I'm sorry to hear that you didn't receive an item. A payment sent as a Friends and Family payment is not eligible for purchase protection, even if there's a description. The payment must be sent as a Goods and Services payment to be eligible.    I'm sorry for any inconvenience.   Olivia   ... View more

Hi @KataNa99,   I'm sorry to hear that you're having trouble linking your card. As @kernowlass mentioned, sometimes the information given is specific to a country. This is the US-based article that gives some troubleshooting tips when adding a card doesn't work. The tips may be applicable to your situation. If you come back and let us know what country you're in, we can also look for the article specific to that country.   I hope this helps!   Olivia   ... View more

Hi @Wolfie1977,   Thank you for your post!   If you click the transaction details, you can mark the item as shipped. Once you do this, the buyer can mark on their end that they received the virtual product or service.    I hope this helps!   Olivia   ... View more

Hi @kathyshere,   Thank you for your post. If you select a payment method for the automatic payment in your settings, that's the backup method. The balance would be used first if there is one at the time of the payment. If you do not wish you have the bank charged, you can designate a card instead as a backup payment method.   I hope this helps!   Olivia   ... View more

Hi @VirenBhavsar and @Frostbourn,   Thank you for your question. I'm sorry, but data older than 7 years is not available. You can follow these instructions to get the data up to 7 years ago.   I'm sorry for the inconvenience.   Olivia   ... View more

Hi @TS0402,   I'm sorry that you haven't received the card. I would recommend getting in touch with customer service to let them know. They can check the address and make sure that the correct one has been selected for the card, and then reissue the card.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter .   I hope this is resolved quickly for you!   Olivia   ... View more

Hi @whipper68,   I'm sorry to hear that your bank account is not showing as an available payment method for your purchase. This could be for a few reasons.   If there was a transaction with that bank that failed and the bank returned a response that the account information was not valid, the bank would be removed. Another possibility is that the transaction has some risk associated with it and the security system is disallowing the bank as a payment method for protection.    If you check your wallet and the bank is still listed there, I would suggest waiting for a day without making any payment attempts, and then trying the payment again. If the bank account is still not being presented as an option, you can contact customer service to look into the situation.    To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter .   I hope this helps!   Olivia   ... View more

Hi @Trolleyjoe,   Welcome to the community!   I'm not familiar with Conn's. Is it an online payment service provider? Is it a bank? Is it a card? If it's a card, does it have a logo from MasterCard, Visa, American Express or Discover? In the US, PayPal is compatible with cards that can be registered with your name and address and have one of those logos, and most traditional banks (virtual banks are typically incompatible).   If it is a compatible card, you would not be able to transfer funds to your account, but you would be able to use it to fund payments in your account.   I hope this helps!   Olivia   ... View more

Hi @DEZIDOO,   Thank you for your post. I'd like to look into this because if there's been a policy update that affects these rules, I'm not familiar with it. Can you tell us what country your account is registered in so we can check for policy updates pertinent to that country?   As it stands now, fees for sending a Family and Friends payment apply if one or both of the following are true:   You send using a card You send internationally If you send a domestic payment and use a bank or balance to fund the payment, the payment should not be subject to sending fees.   If you send a payment for Goods and Services, the recipient pays the fee.   For more information, please click Fees at the bottom of the PayPal website. The information specific to your country will load for you, and you can see all the details about fees in different circumstances.   I hope this helps!   Olivia     ... View more