Hi @Philrom23,   Thank you for your post. I'm happy to resolve any confusion.   If you're logging into your account to make the payment, the payments would show up in your transaction history. If you're opting to pay without logging in and are being prompted to enter the card information to complete the payment, those payments would not be part of your transaction history. If the payments are not showing in your history, you chose to make a guest payment at the time of transaction and did not log in.   I'm sorry for any confusion.   Olivia   ... View more

Hi @Goyal,   I'm sorry to hear that you're unable to receive a payment from the sender. Have you sent an invoice to the sender, or is the person trying to send you a payment directly to your email address? Please take a look at the options available for receiving payments in India.   I hope this helps!   Olivia   ... View more

Hi @Vishwanath1,   I'm sorry to hear that you have not received a payment from a client. The support staff in India and the support staff in the UK have all the same tools and abilities. As a global company, we have customer service at various locations all over the world.   If the representative you spoke with was unable to see an incoming payment, that would indicate that the client has not paid you, or has paid to an incorrect address. I recommend that you do not deliver any goods or services until you can see the payment in your PayPal account.   I hope this helps!   Olivia   ... View more

Hi @ShawnBurg,   Thank you for your question! There are no fees charged for not using your PayPal Credit line.   I hope this helps!   Olivia   ... View more

Hi @Don-Twitch,   Thank you for your interest in the PayPal Debit Card. Some products are not available in all markets. I regret that the PayPal Debit Card is not available in your country.   It is not possible to send money to Western Union via PayPal.   I hope this information helps!   Olivia   ... View more

Hi @Benjammin2012,   I'm sorry to hear that a payment you're trying to make isn't going through. The error you're seeing is a general error that could mean a number of different things.   In case it's a technical issue relating to your browser, please try clearing your browser's cookies and cache, restart the browser, and try logging in again. See if you can complete the payment after doing that.   It is possible that there is a security issue that the system has detected. That may cause the security system to prevent the payment from occurring. If the payment doesn't work after clearing cookies and cache and restarting, please try making no further attempts for a full day, and try the payment again once.   If the problem persists, please contact PayPal customer service for further troubleshooting. For best results, contact by phone so the troubleshooting can happen in real-time. Click Contact at the bottom of the PayPal website and then click Call us. You can log in or call as a guest.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @RDNar,   I'm sorry to hear about the account limitation. It is not permitted to open an account to use PayPal while you have a limitation. Please reach out to customer service to inquire about the status of the review.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @ryan11111111111,   I'm sorry to hear of the limitation. You have a couple of options for resolution. You can either create a document that explains that the items are old used items from your possession for which you no longer have receipts and upload that document where it's requesting receipts, or you can contact customer service and explain verbally to a representative who can examine the case and help with any next steps. To contact customer service, you can click Contact at the bottom of the PayPal website, or reach out by PM on Facebook or DM on Twitter.   I hope this is able to be resolved swiftly!   Olivia   ... View more

Hi @Iwanttocloseacc,   I'm sorry to hear that you wish to close the account, but I am happy to help with information.   As mentioned by @sharpiemarker, use of another person's financial information on your account is not permitted. It's advisable to close the account, or to add your own financial information and remove the current card if you choose to keep the account.   If there is no limitation on the account and the balance is zero, you should be able to close the account even with the card listed on the account. The closure of the account will prevent the account from being used or accessed further. Information on the account was already protected, but a closed account will not be able to be accessed by anyone at all, even if you were to ever disclose your password to another person.   I hope this helps set your mind at ease!   Olivia   ... View more

Hi @Encrxpt,   I'm sorry to hear that the new card can't be added. Is there a discrepancy between the billing address or the name between your PayPal account and your card billing statement? Even a minor difference may throw off the verification. If there is a difference and that can be corrected, please try adding the card again.   I hope this is resolved quickly!   Olivia   ... View more

Hi @Clayton5,   I'm sorry to hear that you've apparently been targeted for an Overpayment Scam. Please read the linked article and stay safe!   I hope this helps!   Olivia   ... View more

Hi @Equinns,   I'm sorry to hear that the bank can't be added to your PayPal account. Please contact customer service by phone so the representative can safely collect the bank information and investigate. To find the number to call, please click Contact at the bottom of the PayPal website, then click Call us, and then log in or call as a guest.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @brambleryan,   I'm sorry to hear that a payment method you were not looking to use was used for a transaction.   It sounds like the PayPal Credit line was approved at the time of application, but the transaction itself was evaluated by the security system and the PayPal Credit line was not approved for use in the transaction. If the bank was presented as the funding option at the time of the transaction and you completed the transaction, the bank would be used to fund the transaction. If the seller refunds the payment, the funds will go back to your bank account.   I hope this information helps clarify.   Olivia   ... View more

Hi @pgraller,   I'm sorry to hear that you believe there is a problem with your order. Have you reached out through the Etsy platform to the seller? If the seller is uncooperative or unresponsive, you have up to 180 days from the date of the transaction to open a dispute in the PayPal system. Once a dispute is opened, you have up to 20 days to escalate that dispute to a claim, through which PayPal will require the seller to provide shipping information or a refund.   I hope this helps!   Olivia   ... View more

Hi @Catst,   I'm sorry to hear that you've been unable to find the way to update your automatic payments to PayPal Credit. Please take a look at this article for instructions.   I hope this helps!   Olivia   ... View more

Hi @ElleElleElle and @Sebastianul,   I'm sorry to hear that your card could not be linked. If the error message is saying that the card is already linked to another account, please contact customer service by phone so you can safely discuss the card number with a representative. They'll be able to look into where the link exists already and resolve the issue. To find the number to call, click Contact at the bottom of the PayPal website and then Call us. You can log in to get a code for call validation, or call as a guest.   I hope this is resolved quickly!   Olivia   ... View more

Hi @Eirhnhmag,   Good question! You can try adding the bank again. If the system allows you to re-add the bank, there will be new deposits sent to verify the bank. Please do not use the old deposit amounts, as those amounts will fail the verification and lock the bank up so it will not be able to be used in the system. Please make sure not to remove the bank account again, as a bank may only be added and removed a couple of times before it is no longer eligible for use in the PayPal system as a security measure.   I hope you're able to get the bank added and confirmed!   Olivia   ... View more

Hi @Eisai,   I'm sorry to hear that you've been unable to upload the documents required. Please try renaming the documents so the names do not contain a string of numbers. I've learned that a string of numbers in a filename may cause an issue.   I hope this helps!   Olivia   ... View more

Hi @AwsumG,   I'm sorry to hear that you're note receiving the text message for verification. Please check with your mobile service provider to make sure that you're not blocking any kind of text messages. Some types of blocks will prevent the ability to receive the code.   I hope this helps!   Olivia   ... View more

Hi @shaun138,   I'm sorry to hear that your friend can't send you a payment as a friends and family payment. The ability to send payments of that type is not available in all countries. What country is your friend sending from.   It's also important to note that there is a fee for sending a friends and family payment internationally, and also a fee if a card is used to fund the payment. These fees are paid by the sender.   I hope this helps!   Olivia   ... View more

Hi @HDuggan,   I'm sorry to hear that the merchant sent an item to the incorrect address. The default address would not be changed at the creation of the label, but mailing addresses are editable by the seller when a label is created.   I hope this information helps!   Olivia   ... View more

Hi @RachaelD1991,   I'm sorry to hear that you're unable to use your bank account on your PayPal account. Typically, if that happens, it means that the bank returned a response to us that the account information was invalid. Did everything on the bank account match entirely, including the account number, full name and address? If so, you may want to call customer service to request a representative to look at the information received from the bank and help narrow down the problem. To get the number to call, click Contact at the bottom of the PayPal website.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @detrewu,   I'm sorry to hear about the limitation. The 180 day period begins on the date of limitation. At some point yesterday or today, you should have received a message instructing you about how to gain access to the funds in your PayPal account. If you have not received that message, please reach out to customer service by clicking Contact at the bottom of the PayPal website, or by PM on Facebook or DM on Twitter.   I hope this helps!   Olivia   ... View more

Hi @Dddsh1,   I'm sorry to hear that a payment that you sent is on hold. If there is no transaction in your PayPal account, it sounds like you used a card to pay as a guest rather than log in to your PayPal account. Otherwise, the transaction would be in your history.   If the seller's seeing delayed funds availability for the transaction, they can add tracking that shows delivery in order to have access to the funds more quickly.   I hope this helps!   Olivia   ... View more

Hi @ddddddiana,   I'm sorry to hear that a top up is missing. If you used the Top Up feature, the funds may take 2-3 business days to arrive in your PayPal account. If they have not arrived after that time, please contact PayPal customer service to take a look. To reach customer service, click Contact at the bottom of the PayPal website, or reach out by Facebook or Twitter.   I hope the funds are already found!   Olivia   ... View more

Hi @SprDave,   Thank you for your post! I do not believe that there is typically a delay between the time that the PIN is changed and its use in the PayPal system, but if you are experiencing a delay, it may be that the change hasn't fully propagated yet. If the new PIN doesn't work after an hour, please contact customer service for troubleshooting.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter .   I hope this is resolved quickly!   Olivia   ... View more