PayPal_Olivia

Hi @maybelle123,   I'm sorry to hear that you're running into an issue with changing the name on your PayPal account.   It's very important only to use accurate information in the creation of a PayPal account. If you used a different name that is either the name of another individual or a fictitious name, the name will not be able to be changed. Only legal name changes from a name that you were legally identified by to a new name that you are now legally identified by are allowed. If your account is not currently limited, please close the account and open a new one under your correct name. If the account is currently limited, I regret that the limitation will not be able to be resolved because the name on the account will not be able to be validated.   I hope this helps clarify.   Olivia   ... View more

Hi @Gregory39,   Thank you for your post! I'm sorry to hear about the account limitation. PayPal does have to collect information about businesses and customers. If you've been asked for business information and are not a business, please contact Customer Service to explain that and request the change from Business account to Personal account. A representative can review your request and assist. To see contact options, please click Contact at the bottom of the PayPal website.   I hope this can be resolved quickly for you!   Olivia   ... View more

Hi @Alan292,   Thank you for your post! To change your phone number on your account, please follow these steps.   I hope this helps!   Olivia   ... View more

Hi @AdamOlejarz,   Thank you for your post. Please let us know what the issue is so the community can assist. Thank you!   Olivia   ... View more

Hi @Ethrung,   I'm sorry to hear that a credit card was sent to your daughter. PayPal requires that account holders be at least 18 years of age at the time of account creation. Was the date of birth correct when the account was created? If the birthdate on the PayPal account is not accurate, that may be the reason for the mix-up. I would recommend the immediate closure of the account to comply with the terms of PayPal's User Agreement.   I hope this information helps, and I'm sorry for the inconvenience.   Olivia   ... View more

Hi @divya1999,   Thank you for your post and I am sorry to hear that the seller has been unable to refund you. Are they using the refund option in the transaction, which sends the funds directly back to your payment method, or are they trying to send you a payment? There are some restrictions on the types of payments that can be received in India and some steps that are required to receive them, and that may be the issue. You should ask the seller to use the refund option in the transaction. If the seller does not wish to comply, you can open a dispute for Item Not Received if the transaction was within the last 180 days.   I hope this helps!   Olivia   ... View more

Hi @cigrad,   Thank you for your post. It may be possible to cancel the dispute, depending on what type of dispute it is. If it's a dispute for Item Not Received, you should be able to cancel, but it's important to not cancel until you have received the item and determined that it is what was ordered, or if you have received a full refund and have confirmed the receipt of that refund. If it's a dispute for Significantly Not as Described, it should only be canceled if you are intending to accept the item as received, and do not wish to pursue it further.   I hope this helps!   Olivia   ... View more

Hi @Josephine31,   Thank you for your post! Accounts cannot be changed to Personal automatically through self-help options. A request must be made to Customer Service for the change. Please click Contact at the bottom of the PayPal website to see your contact options. A representative can review your request and assist.   I hope this helps!   Olivia   ... View more

Hi @İECA34,   I'm sorry to hear that you are unable to connect your bank account. If the account is a virtual account and not a traditional bank account, it may not be compatible with the PayPal system. I'm sorry for the inconvenience.   Olivia   ... View more

Hi @Mhalan,   Thank you or your post and I'm sorry to hear that there's a charge you don't recognize. Have you purchased anything at all recently online? If you made a purchase and the merchant used a PayPal checkout but you did not sign in to your PayPal account, the transaction may be a guest payment. A guest payment would not show in your PayPal account.   I hope this helps!   Olivia   ... View more

Hi @CyberExpert and @Aamir888,   Thank you both for your posts! I see that @Aamir888 has opted to share the country in which their account is registered. The capabilities of a PayPal account may differ depending on the country you're in. This article is for Malaysia, where Aamir888 is. @CyberExpert - if you share the country where your account is registered in your profile or by telling us in this thread, the community can help with information that would be helpful to you.   I hope this helps!   Olivia   ... View more

Hi @jcg0324,   I'm sorry to hear that you're having difficulty updating information in your account. Are you referring to a card that was issued by PayPal, or a card from another financial service provider that is linked to your PayPal account? If the card is one that is linked to your account and issued by a bank, the expiration may have already automatically updated. If it has not, you should be able to update or remove the card. If you are trying to remove the card and cannot, you may be running into one of the issues listed here. If you're just looking to update the expiration and the option is not listed, it is most likely already updated automatically.   I hope this helps!   Olivia   ... View more

Hi @LowKey21,   Thank you for your post and welcome to the PayPal Community Forum! I understand that you wish to add funds from your credit card. I regret that it is not possible to advance funds from your card to your PayPal account and/or Cash Card.    I hope this helps clarify.   Olivia   ... View more

Hi @Prims1,   Thank you for your post! For information about verifying your account, please take a look at this article in the Help Center.    I hope this helps!   Olivia   ... View more

Hi @ToMoRow,   I'm sorry to hear of the difficulty that you're having adding your card. Closing an account with an active card can sometimes result in that happening. You can contact Customer Service and let them know that your old account was closed with a card active and you need the card disabled from the old account so it can be used on the new account. Barring any unforeseen circumstances, they should be able to help with that. To find your contact options, click Contact at the bottom of the PayPal website.   I hope this is able to be resolved swiftly for you!   Olivia   ... View more

Hi @leom2,   I'm sorry to hear that the refund is missing. To request investigation into the lost funds, please reach out to Customer Service. Let them know that the funds have been missing for over 30 days, and they should be able to assist. Click Contact at the bottom of the PayPal website for contact options.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @L0ay,   I'm sorry to hear that you closed your PayPal account. It is not possible to reopen a closed PayPal account, but you can create a new one using the same email address. If you have difficulty adding financial instruments like banks or cards that were on the old account, you may need to contact Customer Service for assistance. Once the new account is created, you can click Contact at the bottom of any PayPal page to see your Contact options.    I hope this helps!   Olivia   ... View more

Hi @HP28,   I'm sorry to hear that Pay in 3 is not going through for you. It's possible that there may be security issues of one kind or another causing the system to either not present the option or to decline the payment. I am sorry for the inconvenience.   Olivia   ... View more

Hi @pmrii,   Thank you for your post! If you'd like to allow guest payments, using a button on your website is an option.   I hope this helps!   Olivia   ... View more

Hi @jherwyn,   Thank you for your post. The community forum can assist with general questions. For account-specific assistance, please click Contact at the bottom of the PayPal website to see your contact options. If you have opened a dispute and are being instructed to return the item, it's best to return the item within the time frame stated to prevent closure of the case.   I hope this helps!   Olivia   ... View more

Hi @Tortunga,   Thank you for the follow-up! I'm glad to hear of the resolution!   Olivia   ... View more

Hi @laurcho,   I'm sorry to hear that the funds did not become available upon delivery. Typically, the funds are released within 24 hours of the item showing delivery on the USPS website. If the funds are still held, you can reach out to customer service for assistance. Click Contact at the bottom of the PayPal website for contact options.   I hope this helps!   Olivia   ... View more

Hi @MahDani and @Miller_both27,   I'm sorry to hear of the difficulty that you've encountered. For account assistance in English, you may wish to try our social media options. You can PM on Facebook, or DM on Twitter.   I hope this helps!   Olivia   ... View more

Hi @Jwilmar,   I'm sorry to hear that you are unable to link your PayPal account with GCash. Have you checked this information from the GCash Help Center? If everything listed there is checked and matches, please clear cookies and cache in your browser and restart it and see if the problem persists.   I hope this helps!   Olivia   ... View more

Hi @Tortunga,   Thank you for your post. I'm sorry to hear about the limitation. The confirm a card requirement may be requiring a card to be added so confirmation can proceed. This allows for a card-confirmed address to be on file, which may be needed for a few reasons. If the requirement is not specifying an individual card, you'd need to add a card and then confirm it.   If you encounter any obstacles to this process, please reach out to customer service for assistance. You can see your contact options by clicking Contact at the bottom of the PayPal website.   I hope this helps!   Olivia   ... View more

Hi @Cytuser1,   Thank you for your post, and I'm sorry to hear that you are unable to edit your middle name using the typo correction option. Please use the option in the name change page that allows you to upload documentation for the name change, and supply identity documentation for review. A representative can review the situation and approve the change if there are no issues preventing the approval.   I hope this helps!   Olivia   ... View more

Hi @Sunnyjara,   Thank you for your post, and for your interest in using PayPal. The functionality of a PayPal account varies from one country to another. Accounts in Nigeria, like some other countries, can only send payments and not receive them. I'm sorry for any inconvenience.   Olivia   ... View more

Hi @Maneeshmanohara,   Thank you for your post and welcome to the community! I'm sorry to hear that there is confusion regarding what information shows in your PayPal account. PayPal does not have the information about your bank account's balance. The link to your bank account is for facilitating the transfer of funds between your PayPal account and your bank account, but the bank account's balance will not show up in your PayPal account. Only funds currently in your PayPal balance will show in your PayPal account.   I hope this helps clarify!   Olivia   ... View more

Hi @Ellaempire,   Thank you for your post. I'm sorry to hear that linking your TikTok account to your PayPal account has yielded difficulty. There could be a few things at play. One would be an error on the TikTok side. I did look through the TikTok Help Center and was unable to find any assistance regarding linking to PayPal.   That brings me to the following question: Are you looking to link for making payment to TikTok or for receiving payments from TikTok?   If you're trying to set up to receive from TikTok, the reason is likely because PayPal accounts registered in Nigeria do not have the capability to receive payments. The functionality of a PayPal account can vary from one country to another, and Nigerian accounts are send-only accounts.   I hope this information helps, and I'm sorry for any inconvenience.   Olivia   ... View more