PayPal_Olivia

Hi @Oksaud,   Thank you for your post! Please take a look at this article regarding refunds.    I hope this helps!   Olivia   ... View more

Hi @yosny,   I'm sorry to hear that the funds are held pending delivery for an item that was hand-delivered. If tracking isn't available for the item and the buyer is unable to confirm delivery in the transaction details listed in their account, the funds will be held for 21 days and then they will be released as long as there are no disputes.   I hope this helps!   Olivia   ... View more

Hi @iKathryn,   Thank you for your post. I'm sorry to hear of the confusion regarding a transfer from your PayPal account to your bank. Bank transfers have different time frames based on the method selected for the transfer. A transfer would not be instantaneous. Have the funds arrived in your bank at this point?   Olivia   ... View more

Hi @IB15th,   Thank you for your post! Typically, the funds in a limited account are held for 180 days to allow for resolution of any disputes that may come up during that time. Once the 180 days elapses, the funds will be eligible for withdrawal.   I'm sorry for any inconvenience.   Olivia   ... View more

Hi @Trix_will,   Thank you for your post. The capabilities of accounts in each country vary based on regulations and other limitations in different places. An account based in your country is able to send payments but not receive them. I'm sorry for the inconvenience.   Olivia   ... View more

Hi @Mikewalzel,   Thank you for your post! Payments made via any payment method are received within moments. However, the funds from purchase payments may be held.   I hope this helps!   Olivia   ... View more

Hi @cookie40,   I'm sorry to hear that you have not received an item that was pad for as a guest. In order to have PayPal Purchase Protection and the ability to open a dispute in the Resolution Center, a transaction must be made through your PayPal account rather than as a guest payment. Future transactions made through your PayPal account would also be more secure since you would not have to enter your card information at the time of purchase.   Please try reaching out to the seller if you have not already done so. There may be shipping delays or other reasons why you have not yet received your item.   I hope the seller resolves the situation quickly!   Olivia   ... View more

Hi @ausman,   Thank you for your post! To receive a payment, simply give your email address that you have on your PayPal account to the person who is sending you the payment. No other information is needed by the sender.   I hope this helps!   Olivia   ... View more

Hi @liarades,   Thank you for your post. PayPal is not available for minors, and an account created by someone who is underage would not be permitted to operate. If you have received a payment, please refund it and close the account to prevent limitation. If the account is already limited, please contact customer service to request assistance refunding the payment. A limited account cannot be closed, but once you are of age, you can contact PayPal for permission to open a new account. Click Contact at the bottom of the PayPal website for contact options.   I hope this helps!   Olivia   ... View more

Hi @smahmud10,   I'm sorry to hear that you received an empty envelope. Please take a look at this article for the steps to open a dispute for Significantly Not As Described. That would be the appropriate type of dispute to open for the situation that you describe.   I hope this is resolved quickly!   Olivia   ... View more

Hi @dreamvillenc,   Thank you for your post! If your seller has provided a tracking number, you will be able to see it in the transaction details. Just go to the purchase transaction in your activity and click on it for more information. If the seller has not provided tracking information, you can reach out to the seller via the information in the transaction details and request that information.   I hope this helps!   Olivia   ... View more

Hi @Sarahwoodyx,   I'm sorry to hear that you received what appears to be a spoof text message. If you are asked via text message to log in to any websites, it is best not to click the link. If you ever want to check the status of your account, you can open a fresh browser and type in PayPal.com without following any links. That is the best and safest way to access your account.   If you have logged in at that URL, please go tyo your PayPal account and change your password as soon as possible.   I hope this helps!   Olivia   ... View more

Hi @DelightZW,   I'm sorry to hear that your cared was declined from being added. Please take a look at this article for information about card declines.   I'm sorry for the inconvenience.   Olivia   ... View more

Hi @kathtucson,   I'm sorry for the confusion. It's an update regarding Seller Protection, and it states that a seller may be required to pay for return shipping if the item is to be returned, or the item may not be returned at all. This is not necessarily to be the case for all disputes and the directions given will be contingent on multiple factors, but sellers should expect these possibilities.   I hope this helps!   Olivia   ... View more

Hi @Huge76,   Thank you for your post. You can add another card, confirm it, and make it primary. Then you can also remove any cards that you no longer wish to have on your account. You'll also want to check any subscriptions or billing agreements to ensure that the new payment method is set up with them.   I hope this helps!   Olivia   ... View more

Hi @Jamesdoble123,   I'm sorry to hear that you're not seeing a payment. Was the email actually from PayPal or was it a fake? When you receive a payment, the payment will show in your transaction history even if it is held. If there is no payment in your transaction history, treat any email you receive with suspicion and do not send an item.   I hope this helps for any future transactions.   Olivia   ... View more

Hi @Maceegreen44,   I'm sorry to hear that there was a payment that you did not intend to make. Do you have a subscription or billing agreement set up? If so, deleting an app that is associated with that agreement would not cancel the preapproved payments. You would need to cancel any subscriptions or billing agreements in your PayPal account to prevent them from being charged in the future.    I hope this helps!   Olivia   ... View more

Hi @Mark43,   I'm sorry to hear that your account is not showing transactions or activity. Please reach out to customer service and explain the situation. They can help determine if there was a technical issue or if there was unauthorized activity wherein someone closed your account and opened a new one. Click Contact at the bottom of the PayPal website for contact options.   If it turns out that there was unauthorized activity, you will want to very quickly change the password on your email account, and run a virus scan on your computer, in case a fraudster has access to either. It wouldn't hurt to start with those actions to be on the safe side.   I hope this was just a brief glitch and that everything's returned to normal, but failing that, I hope this can be resolved quickly!   Olivia   ... View more

Hi @Azzie10 and @Bruno1232,   Thank you both for your posts! I'm sorry to hear that your funds have not yet appeared in your PayPal account. Add money transfers may take a few business days to appear in your PayPal account. If the funds continue to be absent, you may wish to inquire with your bank. If a trace is needed, the financial institution where the funds came from is the one you want to start with.   I hope this helps!   Olivia   ... View more

Hi @Rushby12,   I'm sorry to hear that you haven't received your item and the seller has been uncommunicative. Please take a look at this article for instructions to open a dispute for Item Not Received.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @alexNekouzad,   I'm sorry to hear that you have not received instructions for withdrawing your funds. If the alert for the message was sent to your spam folder, it may have been overlooked, and the message may have timed out in the Message Center.   If there is a bank confirmed on your PayPal account, you should be able to withdraw to that bank now that the 180 days has elapsed. If you have difficulty with the withdrawal or you need to add and confirm a bank and are unable to, please reach out again to customer service using the options on the Contact page, found by clicking Contact at the bottom of the PayPal website. In your message, let them know that you're unable to withdraw your funds and 180 days has already passed.    I'm sorry for the inconvenience.   Olivia   ... View more

Hi @Gemmaa0207 and @franky500,   Thank you for your posts! I'm sorry that there is concern over the status of your bank transfers. It's great that the transfers have previously been so quick for you. Typically, an add money transaction can take a few days. If the funds do not arrive within a few days, you may wish to inquire with your bank regarding the transfer. If the funds go missing, a trace can be initiated from the financial institution that the funds were sent from.   I hope this helps!   Olivia   ... View more

Hi @Ljcs,   I'm sorry to hear that you are unable to add your card to another account. If you have removed the card successfully from the other account, it should be available to be re-added or added to a new account. Please check to make sure that it is removed from the first account. If so, you can reach out to customer service to request that they check to make sure that the card is fully cleared from the account. You can click Contact at the bottom of the PayPal website for contact options.   Please also make sure that you're observing the PayPal User Agreement's limit of one Personal and one Business account. Having too many accounts open can result in limitation.   I hope this helps!   Olivia   ... View more

Hi @behelit,   I'm sorry to hear that you've encountered an issue adding your bank account. If you've cleared cookies and cache in your browser, restarted your computer, disabled any network or computer add-ons that might impede the communication, and the issue persists, please reach out to customer service for assistance. Click Contact at the bottom of the PayPal website for contact options.   I hope this can be resolved swiftly!   Olivia   ... View more

Hi @Legios86,   I'm sorry to hear that the funds have not released though the buyer has received the item. Does the tracking show delivery? If so, there may be a technical error. The buyer can also confirm receipt of the item by viewing the transaction details of the payment, or you can reach out to customer service to request a review of the tracking information. To contact customer service, please click Contact at the bottom of the PayPal website. If there is no intervention, the funds will release once 21 days elapses.   I'm sorry for the inconvenience.   Olivia   ... View more

Hi @Dwayne20,   I'm very sorry to hear that the seller provided a tracking item that does not appear to be legitimate. A transaction made as a guest does not have the ability to create a dispute in the Resolution Center, because guest transactions are not associated with your PayPal account. In order to have the coverage of PayPal's Purchase Protection, it would be necessary to use your PayPal account to make any transactions that you wish to have covered.   I'm sorry for the inconvenience.   Olivia       ... View more

Hi @CatherineMoreno,   Thank you for your post. Please review the email after also taking a look at this guide to spotting fake emails. You will also want to take a look at your transaction history to see if a payment was received. If no payment was received, that would be another indication that the email is a fake and you should not send the item.   I hope this helps!   Olivia   ... View more

Hi @Papasobeck68,   I'm very sorry to hear that it sounds like an illegitimate tracking number was used for the purchase you made. If you have not done so already, please open a dispute for Item Not Received. If the dispute is closed because of the tracking, appeal the decision so it will be reviewed further. If there is no appeal option in the Resolution Center, click Contact at the bottom of the PayPal website to see your contact options. Make sure to explain about the tracking showing delivery before the order was made.   I hope this is resolved quickly!   Olivia   ... View more

Hi @CaptJarnac,   I'm sorry to hear that the item that you ordered was not received in the expected time frame. If the item was received and it was not significantly different than the description, I regret that a dispute would not be found in your favor. I'm sorry for the experience that you had.   Olivia   ... View more

Hi @Stuswanson23,   I'm sorry to hear that you're unable to withdraw to your debit card. If the card is not eligible, it will be unable to be used and a different withdrawal method will have to be selected.   I'm sorry for the inconvenience.   Olivia   ... View more