@Josh_M_nyc wrote: Hi - I have proof that the item was returned to sender - both tracking number and confirmation via email.   I'd rather not open a dispute yet nor asked the seller about a refund - I wanted to learn what my rights are in this particular situation, first.     Hi @Josh_M_nyc,   That's totally understandable, and a great idea! If the seller is being cooperative and you're still well within the dispute filing timeframe (180 days), then keeping the line of communication open is a great choice. The choice to open a dispute is one that can be discouraging to a seller who is otherwise trying to provide options.    Olivia   ... View more

@Josh_M_nyc wrote: Hi, So I'm in the middle of a difficult transaction that has not gone smoothly for either me, the buyer, or the seller.     Using the price guarantee option, I bought an item from a private seller.  Unfortunately, my shipping address on paypal wasn't updated the way I thought it was and the package got returned to sender.  We chatted via email and I offered to pay for shipping a second time to a corrected address.  Seller said it would ship the next day.  I emailed for a tracking number and a week later I got a message saying that he was sorry but the post office had damaged the item and he was fighting with them for the cost of damages and that he'd refund me - I got a refund for shipping, only.  So far, no refund for the original purchase.  So, am I within my rights to ask for a refund for the original purchase?   thanks!     Hi @Josh_M_nyc,   Oh, that sounds like a terrible experience for everyone! I'm sorry to hear that happened.   If the seller has not refunded you for the original transaction and you still have not received the item, you are within your rights to open a dispute. The one problem is that, with the incorrect address in the transaction details, the seller would win a dispute if they showed delivery to that wrong address. If the tracking does show that the item was returned to sender, you're in good shape to win. The seller can continue to pursue the issue of the damaged items and retain any credit the shipping company gives.   I hope this helps!   Olivia   ... View more

@zac233 wrote: so when i send the money goods and services, are they able to refund me right away? Hi @zac233,   Good question! If the payment has delayed funds availability on seller's account, a seller would still be able to refund, but it might not be immediate because they might have to fund the refund with their bank account as an eCheck. If the seller maintains a positive balance on the account, the refund would be able to be processed immediately, however.   Olivia   ... View more

@Brian1022 wrote: Please, please assist with trans# 7VB44588CX880721P. I accidentally sent funds to unknown person, ph # off by one digit. I contacted this person who sent it right back, although he sent as if I'm a seller. I dont care about the fee, I just want my funds available to me now, it's been 2 weeks. The 21 day policy doesn't apply to me as theres no product or service. You can clearly see the funds were sent, immediately requested back, then sent back. I can't wait any longer. Please resolve. I can't add a tracking number as it doesn't exist nor does the person that sent it back know how to show its complete, these were only options given to me. Hi @Brian1022,   Welcome to the chat! I regret that we are unable to provide account-specific assistance in the forum. I can, however, provide some general information.   If the receiver returned the funds as a goods or services payment, the funds would be held. The person's choice to select that option indicates that the payment is for a good or service, and PayPal would have no indication otherwise.    Another option the person has is to issue a refund through the actual transaction, which is safer all around, as well. When the transaction is refunded directly, it means that a dispute cannot later be filed on either of the payments, which protects both parties. If the receiver did not have a refund option due to the delayed funds availability, they could have contacted PayPal to authorize a representative to reverse the payment.   I'm sorry that the choice made by the receiver complicates matters.   Olivia   ... View more

@zac233 wrote: when u send someone money on goods and services do they get the money right away? Hi @zac233,   Thank you for joining the chat! I'm happy to provide some clarification.   A goods and services payment will show in the receiver's account right away, but the funds may potentially be delayed by up to 21 days. A seller is expected to ship the item right away, and the funds would release more quickly after proof of delivery is confirmed.   I hope this helps!   Olivia   ... View more

@Nany1 wrote: no, i asked to to transfer my funds to a friend's paypal account and this was option paypal told me after 180 days were over Hi @Nany1,   I'm sorry that there is any confusion. A request to transfer funds to a friend's account from a limited account would likely not be honored. The withdrawal methods described in the email that was sent when the 180 day mark was reached would be the only options.   Olivia   ... View more

@Nany1 wrote: @PayPal_Olivia wrote: @Nany1 wrote: my account has been limited since longer than 180 days so now i want to get my reserved balance out of my paypal and transfer it to another paypal account but customer service are not relying to me anymore Hi @Nany1,   I'm sorry to hear that you've had difficulty with withdrawing the funds after the 180 day hold following a limitation. In your communication with customer service, is it clear that you are no longer contesting the limitation but are having difficulty withdrawing your balance? Which pathways to customer service have you tried? Besides Help & Contact at the bottom of any PayPal page for email and phone contact options, you can also reach out by Facebook or Twitter .   I hope this helps!   Olivia   i contacted paypal all ways (phone - email - twitter) and all i heard we will look escalate this issue and then no reply anymore...it has been 3 months now and my issue is not solved Hi @Nany1,   I'm sorry to hear that. Was the nature of the communication regarding the limitation itself, or the withdrawal issue?   Olivia   ... View more

@Nany1 wrote: my account has been limited since longer than 180 days so now i want to get my reserved balance out of my paypal and transfer it to another paypal account but customer service are not relying to me anymore Hi @Nany1,   I had another thought. If you're trying to transfer the balance to another account, that may be a problem. Have you been given permission to open another account? If not, the new account is potentially in violation of the User Agreement, which specifies that it is not permitted to open another account to circumvent a restriction on an existing account. If you do have a non-compliant account open, I would recommend closing it as soon as possible to prevent further issue.   Olivia   ... View more

@Nany1 wrote: my account has been limited since longer than 180 days so now i want to get my reserved balance out of my paypal and transfer it to another paypal account but customer service are not relying to me anymore Hi @Nany1,   I'm sorry to hear that you've had difficulty with withdrawing the funds after the 180 day hold following a limitation. In your communication with customer service, is it clear that you are no longer contesting the limitation but are having difficulty withdrawing your balance? Which pathways to customer service have you tried? Besides Help & Contact at the bottom of any PayPal page for email and phone contact options, you can also reach out by Facebook or Twitter .   I hope this helps!   Olivia   ... View more

@Lazlovancat wrote: Is there a specific CS rep. I can go through to help me out today (like a dispute rep. or the specific person who reviewed and decided on my case)?? My time is running out.  I had to wait for today to get any concrete answers.  Hi @Lazlovancat,   While there is not a specific person who is able to be contacted regarding a case, the customer service team can answer questions about the status of the case. Based on what you said earlier, it seems that the status of the case is now waiting on you to ship back the item, so it's best to comply with those instructions and wait out the outcome before spending the time contacting customer service again. If things go well, there will be no need to contact because the case will close in your favor.   Olivia   ... View more

@Lazlovancat wrote: If the case closes for whatever reason how do I appeal it.. Through what format???  Hi @Lazlovancat,   Great question! If the case closes without the tracking information being considered fully and an appeal is necessary, it can be appealed via customer service.   Olivia   ... View more

@Lazlovancat wrote: I just recently won a dispute and I have to return the iten by the 18th.  The problem is the seller is profane (very) combative refuses to accept a return. The address I have to send it to is bogus (I spent the last 2 days in deep research).. The owners of the property do not reflect any kinship to the seller. Plus the address on the shipping label on the Fedex label is totally different. I have contacted customer service and they don't respond to any of my emails.  I have dealt with a CS rep in the past and they are clueless. It's going to cost me $60. to return the item. Then paypal said it needs verification it was received by the seller (which is know way gonna happen). So I'm **bleep**  all the way around..  You want to read some of the profane messages sent by the seller to confirm this info.???  Please help.. Hi @Lazlovancat,   I'm sorry to hear about the difficulty that you're having with a seller. Please don't provide any of the messages here in the community, especially if they have profanity! We definitely want you to comply with the Community Guidelines.   If the dispute instructions were to return to a specific address, please use the address that was given in that process, and use tracking to protect yourself. If the address is invalid, your attempt will be able to be noted via the tracking. If the claim does close with the result that the tracking was invalid, you will be able to appeal the situation and explain.   I hope this helps!   Olivia   ... View more

@Armandg wrote: Hi,   I escalated a transaction thorough paypal, because the seller was not responsive. After I escalated, 7 days later (after review) . paypal asked more information from me as a response. they said I have 7 days to provide more proof and reply. As I was gathering my information to submit, paypal resolution center did not allow me to submit and the subject matter went to "review" again. So I never sent a second information reply, and it went into review again, what does this mean? Hi @Armandg,   I'm sorry to hear about the difficulty with a transaction and with the Resolution Center. If the case went to review, it sounds like what you submitted may have gone through. If you have any doubt, please reach out to customer service to let them know that you think the information did not go through. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter .   I hope this helps!   Olivia   ... View more

Hi everybody!   Today's Community Chat is now open and unlocked!    Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement   and the Forum Guidelines.   Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future!    Olivia   ... View more

Thank you to everyone for participating in this week's chat session!     The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.   If you missed chatting with us today, please come back Friday, September 7th at 4pm GMT, or next week on Wednesday, September 12th at 1pm PT. We'd love to meet you!   See you then!   Olivia   ... View more

@swalker57 wrote: I understand this but it has been 6 days, every time I phone I get told some one will be in touch with in 48 hours, every time I message I get told I will get a reply with in 48 to 72 hours, but again it has been 6 days, any contact even just something to tell me its being dealt with would help but it looks like Im jus being ignored, how much of a back log can the executive escaltations department have? 3 weeks ago when my account went limited it was all sorted in 3 days and my account was reopened and that was from closure, it is only limited at the moment and cant even get a reply, do I have to email the offices of Cameron <removed> and Dan <removed> every time I have a problem just to get something done?       Hi @swalker57,   I truly understand your frustration. There may be extenuating factors that delay a response. I regret that the Community Forum is only for general assistance and it is not possible for me to intervene directly. Please continue to explore the avenues that you have previously tried if you do not receive a response within the next few days.   Olivia   ... View more