PayPal_Olivia

Hi @peekzr,   I'm sorry to hear that you can't receive funds. Is there a limitation on your account? Is there some set of instructions in your account to resolve an issue?   Thank you!   Olivia   ... View more

Hi @Pny2pre,   I'm sorry to hear that you haven't received a tracking number yet. If there has been sufficient time to deliver the item and you have not received it, reach out to the seller using the contact information in the transaction details. If the seller is unresponsive or uncooperative, there's always the option to open a dispute.   I hope this information helps!   Olivia   ... View more

Hi @03Monte,   I'm sorry to hear that senders are seeing this error when trying to send you a payment. Are they sending to the correct email address? Is there a limitation on your account? If it's the incorrect address or there's a limitation, that might cause the error you describe.   If neither of those are the issue, please contact customer service for further troubleshooting.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @MLZ1,   I can understand your trepidation. If you do not receive what you ordered or what you receive is significantly not as described, please follow these directions for opening a dispute and escalating to a claim.   I hope this is resolved without the need for a dispute!   Olivia   ... View more

Hi @jhon2425,   I'm sorry to hear of the difficulty paying for an eBay purchase with a card. If the card isn't presented for the transaction you're making, it may not be approved for that transaction, either by the card issuer or by PayPal. If the issue persists, please reach out to customer service to allow them to take a look at the payment attempt and shed some light on what's happening.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @Jamez29,   Thank you for your post! What were the steps that you took to transfer the balance to your bank account? The messaging you've quoted makes it sound like this was a payment rather than a withdrawal.   Thank you!   Olivia   ... View more

Hi @RohithTJ,   I'm sorry to hear that you're being instructed to verify your account if you have completed all the steps that are listed to do so. Please reach out to customer service for troubleshooting.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @Mikey4413,   I'm sorry to hear that this purchase was not able to be made. There are a few reasons why a purchase might not go through. If there was risk detected with the transaction, that might be one reason. If you try the transaction again after not trying for at least a full day and the issue persists, please reach out to customer service for further troubleshooting.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this is resolved swiftly!   Olivia   ... View more

HI @genderblind,   Thank you for your question! Cheque withdrawal is not one of the available options for Canadian accounts. I'm sorry for the inconvenience.   Olivia   ... View more

Hi @SherFan,   I'm sorry to hear that your bank was used when you would have preferred to use PayPal Credit. At the time of payment, please make sure to review the payment option that's listed and if you would like to change it, the option to change will be listed there. There are times that PayPal Credit may not be available for a payment. if there's risk associated with the payment, some or all payment methods may not be allowed.   I hope this information helps!   Olivia   ... View more

Hi @Thái,   It sounds like you have tried to reach out via Facebook and gotten an immediate answer, but then the contact was escalated to a specialist and they haven't yet responded. Is that correct? If so, I regret the wait that you've experienced. The specialist will help you as quickly as possible.   Thank you for your patience.   Olivia   ... View more

Hi @ahmedmahran,   I'm sorry that the validation process during password recovery is not working for you. If you're unable to complete password recovery, please reach out to customer service by phone for assistance. Please click Contact at the bottom of the PayPal website, then choose Call us, then click to call as a guest.   I hope this is resolved quickly!   Olivia   ... View more

Hi @Bodecia,   It looks like there's something going on with your hosted button. Please open a ticket to our technicians to report this with as much detail as you can give. Log in at https://www.paypal-support,com and click Contact us to get started. They'll reach out to you with any questions after the ticket is created.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @jburns0411,   I'm sorry to hear that you're unable to add PayPal as a payment method on Uber. There are a few reasons this could happen. One would be if you're using Uber in another country. If I recall correctly, Uber may not allow the account in one country to be linked to a PayPal account in another country. If that's not it, it's possible that the billing agreement initiation is being declined for security reasons. Please try again after giving it some time without trying ( a day or so) and then see if the problem persists. If it continues, please reach out to customer service.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @paulapzdn,   I'm sorry to hear that the payment is pending. Is the payment funded by a bank account? It's possible that the payment was sent as an eCheck, which would cause it to be pending until the money clears to PayPal from the back.   I hope this helps!   Olivia   ... View more

Hi @DarkenedAlexx,   I'm sorry to hear that your payment was refused. This can happen for a few reasons. It's possible that the payment method was refused by PayPal, or that the issuing bank refused the charge. If the problem persists after waiting at least a full day between attempts, please reach out to customer service for further troubleshooting.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @Taxeon,   I'm sorry to hear that the results in your download are not matching what you're seeing in the summary of your PayPal account. If you've used any settings to filter the output, that may be limiting what you're seeing in the download.    I hope this helps get things on the right track!   Olivia   ... View more

Hi @groovysomething,   If no transactions are in your account, then there were no actual payments made to you and the emails that you received were not actually from PayPal. I'm sorry to hear that you have been a victim of this kind of scam.    To learn more about the kinds of scams that are frequently seen, please take a look here.   Olivia   ... View more

Hi @robichdan,   I'm sorry to hear that you are not able to update your card. That can happen for a few reasons. One of the more common ones if if the name and/or address on the card does not match 100%. Please double check that information. If the only thing that need to be updated is the expiration date, it may have automatically updated already.   If you've checked all those things and the problem persists, please reach out to customer service by phone to discuss the card. Click contact at the bottom of the PayPal website, then Call us, then call as a guest or log in.   I hope this helps!   Olivia   ... View more

Hi @shadow963,   I'm sorry to hear that you have not received the confirmation transaction in your bank account. Please let us know what country you are in so we can find the specific instructions for bank confirmation in your country and ensure that the process has been carried out correctly.   Thank you!   Olivia   ... View more

Hi @sakhkalyan,   I'm sorry that you're unable to send a friends and family payment. Every country is a little different in terms of account functionality. In some countries, only purchase payments can be made. I'm sorry for the inconvenience.   Olivia   ... View more

Hi @BabsH,   I'm sorry to hear that the shipping was higher than expected. Did you complete the order? If you did not, the order should not be listed in your transaction history. If the transaction is in your transaction history in your account, then the transaction was accepted.   I hope this helps you find what you're looking for.   Olivia   ... View more

Hi @KlidSD,   Thank you for your post! A Top Up can take a few days. I hope that the top up has completed already, but if it has not, please reach out to customer service to request that they look into the missing funds.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @groovysomething,   I'm sorry to hear about this difficulty with a sale. Do you actually see the transactions in your transaction history? If you do not see the transactions and all that you have to go on is the emails, it's possible that the emails are spoof.   I would suggest logging in to your account, not through any links in the email, but by opening a fresh browser window and typing PayPal.com. If there are actually transactions in your account, they may be subject to funds availability holds. If there are no transactions, you can forward the email to spoof@paypal.com and do not send the item.   I hope this helps!   Olivia   ... View more

Hi @isaac981,   I'm sorry to hear that you're unable to link your bank account. It sounds like the security system may potentially be at work here for the protection of your account and PayPal.    It definitely is possible that you're running into problems due to your location, or if the bank account is a virtual account or not local to the UK. If you have a traditional UK bank account, that may be able to be added while you're traveling, or it's possible that you may need to wait until you're back in the UK to make the change to your account.   I hope this helps!   Olivia   ... View more

Hi @K_Smith,   Thank you for your question! I understand your caution. Your name and email address would be a matter of record in the transaction. Your address would potentially be provided if there were a dispute that necessitated the return of an item.   I hope this information helps!   Olivia   ... View more

Hi @Lilycart191,   I'm sorry that the checkout you were using had a different flow than expected. Merchants' checkouts may vary. Is it possible that the shipping charge was shown at a different point in the order process than where you expected it to be?   Olivia   ... View more

Hi @shiram,   Thank you for your post. It is not necessary to be a US citizen, as long as you have a US taxpayer ID. However, an account can only be opened in the country of residence, or if it's a business account, the country the business is organized in. It's possible that your business qualifies if it is registered in the US. For more information, please take a look at the US PayPal User Agreement. You can also ask questions about setting up various business solutions by calling the number listed on this page.   I hope this helps!   Olivia   ... View more