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PayPal_Olivia · ‎Jun-22-2018

Hi @Mistyf225, I'm sorry that there's any confusion about making a bill payment. What type of bill are you trying to pay? Is it a bill for a PayPal product such as PayPal Credit or maybe one of our credit cards? Which one? Or are you trying to pay a bill from a merchant? If it's a merchant's bill, are they sending you an invoice through PayPal, or asking you to send payment to an email address? Does the merchant accept PayPal as a payment method? I'll be happy to help with some clarification. Thanks! Olivia

PayPal_Olivia · ‎Jun-22-2018

Hi @crow_bar, In addition to the suggestion made by @RichardMaison, I'd suggest trying to log in using the undotted variant of your address, and completing password recovery if there is such an account and you're unable to log in. Once logged in, you can close the account. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-22-2018

Hi everyone, I'm very sorry to hear that you've all had a bad experience with your transactions. The disputes that have been filed, in addition to being necessary for each of you to recoup losses from your individual transactions, are also necessary to help PayPal view the big picture of a merchant's behavior. While we are unable to disclose any results of investigations or any actions taken on an account to anyone but the account's owner, I can assure you that PayPal does investigate these trends of behavior. Thank you to everyone who opened a dispute to let us know of the issue. To any who had a post edited or removed from this thread, I am very sorry for the inconvenience. All posts must adhere to the Community Rules and Guidelines. Any posting of contact information would not be allowed. I'm marking this post as the accepted solution in order to allow the forum to float my response to the top of the thread. This is not an indication that PayPal considers the matter closed. It is purely to ensure the visibility of this response as the thread grows. We appreciate the insight that you have all brought to the discussion and any additional posts that come from anyone else that has been affected. Thank you. Olivia

PayPal_Olivia · ‎Jun-22-2018

Hi @phiyen01, I'm sorry to hear that you're encountering an error when making a purchase. The information that @RichardMaison copied was written for merchants, to help them troubleshoot their own chaeckout experiences when their buyers get that specific error. In your case, the error is different and can be due to a wide range of things. Here are a few things you can check. If all of those things have been ruled out, it is possible that the payment is being declined for security reasons. The system may prevent a transaction from occurring if there are any indications of potential risk of unauthorized use or other security issues. In that case, it would be best to try the payment again at a later date or with a different payment method. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-22-2018

Hi @altangerelww, I'm sorry to hear that you're having difficulty confirming your bank account. If you've attempted to add the deposit amounts 3 times, it is likely now locked for security reasons. Please contact customer support. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @Nafiqbal, Welcome to the forum! Please forgive me if I am not answering what you're asking. Are you asking how long it takes for the charge to show up on the card? A payment that uses a credit or debit card is processed immediately, but the card issuer may take any amount of time to update their online banking to reflect the purchase. I don't typically see delays longer than a few days, but it could potentially take longer. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @Yevhen_88, Welcome to the community! I'm happy to clarify what you're experiencing. It is not possible to split funding for a payment between PayPal Credit and another payment method. If PayPal Credit is to be used, it would have to be for the entirety of the purchase. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @Garyrenton, Thank you for your post! I'm sorry that there is confusion regarding a received payment. I'm happy to help! If the sender did legitimately send the payment, it should show up in your account activity as long as your email address is confirmed. If you have not yet confirmed your email address, the payment should show up within a short while of doing so. If your email address is confirmed and the payment is not showing in your account's activity, please double-check with the sender to confirm the email address to which they sent the payment. A payment sent to a different email address would not be received by your account. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @nancy1026, Thank you for joining the community! I regret that we're unable to provide account-specific assistance in the community. If the activity log information is unclear to you and you need assistance looking into the specific transactions, you can reach out to customer service. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @zebrafish, Thanks for providing a link for testing. Please check the link. There's a stray space that makes it not work correctly. I've also removed some duplicate posts. It's only necessary to post the information once for it to be visible to everyone in the thread. Thank you for your understanding. Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @Stoney1001, That's awesome to hear! Thank you for coming back to let us know! Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @Stoney1001, I'm sorry to hear about the unauthorized activity in your account! Please follow these steps to report unauthorized transactions and re-secure your account. PayPal will investigate the transaction. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @BlackPudding, I'm sorry to hear that there was a problem with your transaction. Was a refund issued before the account was closed? If so, it may have already been issued back to the card prior to the account closure. If the refund is attempted after account closure, the seller may see messaging that indicates that a refund cannot be made. The seller can make the attempt, and if the messaging does not appear, the refund should process back to the card. Refunds for debit card transactions are not always able to be put back on the card, and a closed account cannot receive refunds back to the balance. If the seller is not cooperative and it comes down to the need to open a dispute, it would not be possible to open a dispute on an account that is closed. :( I hope this information helps! Olivia

PayPal_Olivia · ‎Jun-21-2018

Hi @florfat1618, I'm sorry to hear that you've encountered difficulty with changing your account type. As Donna mentioned, downgrading an account is something that requires intervention by a customer service teammate. One thing I would like to point out is that use of any account through PayPal as a minor is prohibited by the PayPal User Agreement. If your account is currently free from limitation, the best course of action would be to close it immediately to avoid a limitation. If you are able to close it, you will be able to open a new one when you have turned 18, using the same email address if you choose to do so. If the account becomes limited due to the violation of the User Agreement, that will cause complications later, including the inability to use the same email address on a new account. For more information about the terms of the PayPal User Agreement, please click Legal at the bottom of any PayPal page. Olivia

PayPal_Olivia · ‎Jun-20-2018

Hi @L33TG, Thank you for your post! An account cannot be accessed once closed. A new account can be created using the same email address as a closed account, but the payment history will not be associated. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-20-2018

Hey everybody! Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, June 27th, from 1-2 pm PT (4-5 pm ET). Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email. How Community Chat works: The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button. In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. During the chat, PayPal Moderators will answer general PayPal questions in real-time. At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour. Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then! Olivia

PayPal_Olivia · ‎Jun-20-2018

Thank you to everyone for participating in this week's chat session! The weekly chat session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour. If you missed chatting with us today, please come back Friday June 22nd at 4pm GMT, or next week on Wednesday, June 27th at 1pm PT. We'd love to meet you! See you then! Olivia

PayPal_Olivia · ‎Jun-20-2018

@LetsDoSomething wrote: Hi, What happens if I close the PayPal account? How soon would I be able to create a new account with the same email and banking information? Hi @LetsDoSomething, That's a great question! The ability to use the same email address happens pretty close to instantaneously. I've seen the occasional delay of a few minutes while the change propagates in the system, but I've never seen it be more than 15 minutes. I would recommend removing the banking information before closing the account if you intend to reuse it. Please keep in mind that if the information has been used on too many accounts or on the same account too many times, the system may block the use of that information for security purposes. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-20-2018

@StevenHermans wrote: About the infamous 10417 issue: I can’t pay anywhere online without getting this error during checkout. I contacted my bank 3x now, nothing is wrong with my bank account or credit card. They guaranteed me the problem is with PayPal, and that PayPal is rejecting payments, not the bank itself. I know for a fact this is a security issue with Paypal. I’ve been in contact with you guys for weeks now, and other then automated mails (which proved useless) and looooong phone calls, i’m still nowhere closer to a solution. So please, personally look into my issue and don’t send me automated replies, because i’ve literally seen them all the past weeks!!! Hi @StevenHermans, I'm sorry to hear about the error you're encountering when trying to check out! Sometimes it's difficult to discern what the issue is, even with an error code, because the codes can indicate a wide range of issues. Please take a look at all the possibilities in this article. If those have been exhausted, make sure that the address on your payment method matches in PayPal and at your bank. Sometimes a discrepancy as minor as the abbreviation of st versus street can throw things off. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-20-2018

Hi everybody! Today's Community Chat is now open and unlocked! Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines. Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! Olivia

PayPal_Olivia · ‎Jun-20-2018

Hi @JMS-6167, I'm sorry that you have not been able to find a mailing address for payment to your card. What type of PayPal MasterCard is it? For instance, here is a page that has some information about the different types of cards offered in the US. If you are located in a different country, please let me know as well. Thank you! Olivia

PayPal_Olivia · ‎Jun-20-2018

Hi @EricRobinson, I'm very sorry to hear of the unauthorized activity in your account! It sounds like someone gained access to your password, used your account, and then filed a dispute with the intent of closing it to prevent you from opening a dispute for the correct reason. This can be rectified with the intervention of a customer service representative. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-19-2018

Hi @Ethanrennie2, I'm so sorry to hear about the unauthorized activity! The fact that the fraudster closed your account does complicate things, but you definitely still have options. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter. A representative will be able to help you get things resolved. Olivia

PayPal_Olivia · ‎Jun-18-2018

Hi @Keeker, I'm sorry that I had to remove the address information @GreenGear helpfully posted. The Community Guidelines do not allow for any addresses to be posted in the community. This helps prevent fraudsters from sneaking false information in amid the correct information. To get the address for mailing a payment, please go to the PayPal Credit FAQ and click on Managing Your PayPal Credit Account. Thank you! Olivia

PayPal_Olivia · ‎Jun-15-2018

Hi everyone, I'm very sorry to hear that you have been affected by a recent issue with debit card transactions that did not post correctly. PayPal has become aware of these transactions and has been making corrections to ensure that any debits made are appropriately charged. I regret the confusion and inconvenience experienced as a result of these corrections. As a reminder to everyone, please keep your posts in compliance with the Community Guidelines. The posting of contact information in the forum is not permitted for the safety of all members. Olivia

PayPal_Olivia · ‎Jun-14-2018

Hi @CoffeeAndYarn, I'm sorry for any confusion. I'm happy to clarify! If you're residing in Uruguay and have established your account selecting Uruguay for registration, that is correct. If you're being prompted to fill in a Nationality, that may be different from the country of registration. If your identity documents are issued in a different country due to that being your original country, then you can specify that in the Nationality field. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-14-2018

Hi @Kareenah, For the most up-to-date list of supported countries, please visit http://www.paypal.com/worldwide. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-14-2018

Hi @kernowlass, Great points! I want to offer clarification about a couple of items. In some cases, a person will be instructed to return an item even if the claim is reported to be a counterfeit item. If documents are not requested by the reviewer, prompt return of the item will likely be necessary. It is important to follow the directions as given during the claim process. I would suggest not saying "Agent" or pressing 0, as using the automated IVR as designed is intended to ensure that you end up connected to the right department the first time. Bypassing the IVR could result in waiting on hold multiple times. I hope this helps! Olivia

PayPal_Olivia · ‎Jun-13-2018

Hey everybody! Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, June 20th, from 1-2 pm PT (4-5 pm ET). Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email. How Community Chat works: The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button. In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. During the chat, PayPal Moderators will answer general PayPal questions in real-time. At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour. Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then! Olivia

PayPal_Olivia · ‎Jun-13-2018

Thank you to everyone for participating in this week's chat session! The weekly chat session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour. If you missed chatting with us today, please come back Friday June 15th at 4pm GMT, or next week on Wednesday, June 20th at 1pm PT. We'd love to meet you! See you then! Olivia

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