PayPal_Olivia

Hi @SchraderandSons,   I'm sorry to hear that your payments are held. Delayed funds availability is where payments are held in their entirety for 21 days, and are released sooner once the item is delivered. This is not just applicable to eBay payments, but would also apply to payments that are received outside of eBay, through PayPal.   You mentioned that $1000 was held and that it has been more than 21 days. Was that a portion of the transaction? If so, it may be that you're experiencing reserves instead, which is a different program.   I'm sorry for the inconvenience. I hope this information helps clarify.   Olivia   ... View more

Hi @RumnRaven,   Thank you for posting to try to get help for your friend.   If your friend is unable to log in and verify with the phone number on file, and is unable to call in and offer a new mobile number to change to in the profile, the issue is probably not resolvable until a new number can be added to the account and can be used to receive the codes for identity confirmation.   I'm very sorry for the inconvenience.   Olivia   ... View more

Hi @Retired_to_Peru,   Thank you for your post! I'm sorry that there's confusion. If you're sending to a PayPal account, you would be entering the email address or mobile number of the recipient. It's possible that your friend is talking about a different service for sending and receiving payments.   I hope this helps clarify.   Olivia   ... View more

Hi @Nick144,   I'm sorry to hear that the seller hasn't been communicative. If you haven't received the item that you paid for, please take a look at this article about disputing the payment.   I hope this helps!   Olivia   ... View more

Hi @kalif,   Thank you for your post. If you made a payment that was refunded, the refunded payment may take up to 30 days to reflect on your PayPal Credit balance.   If you have additional questions, please contact PayPal Credit customer service. The number can be found when you click PayPal Credit in your account, then click Contact Us.   I hope this helps!   Olivia   ... View more

Hi @ppihf2019,   I'm sorry to hear that you're unable to withdraw funds at this time.happen for a few reasons and would require some real-time troubleshooting to pinpoint the issue and work to resolve it. Please click Contact at the bottom of the PayPal website, then Call us, then log in to get the number to call.   I hope this is resolved quickly!   Olivia   ... View more

Hi @davaki,   I'm sorry to hear that your account has been limited, which is a different circumstance from the delayed funds availability described above. If there are steps to be completed in the Resolution Center, that would be the place to go to resolve the matter. If the determination was made that the limitation is permanent, the funds on the account would be available after 180 days has elapsed. If 180 days has elapsed and you're having difficulty with withdrawal, please contact customer service for assistance with withdrawal of the funds.   Olivia   ... View more

Hi @KnottyHempLady,   Thank you for your post!   When you set the price for an item, you would include the shipping amount in the price for the transaction. You determine what you will charge up front and you pay for the shipping, with the payment you're receiving reimbursing you for the costs you estimated. It require a little research ahead of time to make sure that you're charging enough, but once you know how much your item costs to ship, you can set up calculations for future purchases of that item.   If you go to Tools > All Tools > Run your business, you will find the Shipping Calculator listed there. You can also reach the page by going to Settings (the gear in the upper right corner) > Account Settings > Shipping > Shipping Calculations.   Once you have your shipping calculations set up in your account, you can use these settings in your buttons so the charges are calculated and the amounts you set for the price, weight, or item quantity.   I hope this helps!   Olivia   ... View more

Hi @Phoenixtwv,   Welcome to the community and thank you for your post!   In the US, a PayPal member can withdraw a few different ways. To see the various methods of withdrawal and the time frames for each, please take a look at this article.   I hope this helps!   Olivia   ... View more

Hi @Redmoor,   Thank you for your post! There isn't a way for a customer to initiate that type of agreement with a merchant, but if you're the merchant in the described scenario, you can contact PayPal at the number on this page to discuss the availability of business solutions that would accomplish that for your account.   I hope this helps!   Olivia     ... View more

Hi @lolmad,   I'm sorry to hear that there's a payment on hold. Was the payment recently received for Goods or Services? If so, it is likely held due to delayed funds availability. Please read that article for information about what to expect.   I hope this helps!   Olivia   ... View more

Hi @cbssjt3335,   I'm sorry to hear that you've been unable to make a payment that you're trying to make using the payment method that you have in your wallet. That can happen for a few reasons. Please contact customer service by phone for real-time troubleshooting. Click Contact at the bottom of the PayPal website, then Call us, then log in to get the number.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @ignitoma1031,   I'm sorry to hear that a chargeback that you opened with your credit card has not resolved properly. PayPal can only receive updates to chargeback cases directly from the card issuer. Only the card issuer can provide the needed response through the chargeback channels. Please appeal to the card issuer and request that they send that response again to close the case.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @WPTrust51,   Thank you for your post! If there was a specific item or service that was purchased that was not delivered, you can open a dispute for Item Not Received, as long as the payment was a Goods and Services payment.   I hope this helps!   Olivia   ... View more

Hi @76littlematt,   I'm sorry to hear of the difficulty that you're having logging in to the PayPal website. Please try clearing your browser's cookies and cache and restart it. It's possible that there's bad information that needs to be cleared out.   I hope this helps!   Olivia   ... View more

Hi @JM15ll5,   Thank you for your post! It sounds like there's something unrecognized in your PayPal Credit. If you believe that you did not make that purchase, you can dispute the charge. For instructions to dispute the charge, please visit this article if you're in the UK and this article if you're in the US.   I hope this helps!   Olivia   ... View more

Hi @Hafiz3,   It sounds like the original payment was likely sent to you using the Friends and Family option, in which case, they would not be able to open a claim for Item Not Received. If you would like to refund the payment but cannot access the account, please contact customer service to authorize the refund. Click Contact at the bottom of the PayPal website, then click Call us, then Call as a guest.    I hope this helps!   Olivia   ... View more

Hi @Mjs21,   Thank you for your post!   The capabilities of a PayPal account do vary by country, but the following information is what is typically the case.   Typically, while it is not possible to add funds from a credit card to a PayPal account, the card can be used to fund a payment directly. The conversion from the card's currency to the currency of the transaction would be handled at your card issuing bank and they would charge you their own conversion fee separately. If the payment is a Goods and Services payment, any PayPal fees would be charged to the recipient. If it's a Friends and Family payment, you would pay a fee for using a card to fund the payment, as well as a fee for sending the payment internationally.   If you'd like to look into the specific fees on your own, please click Fees at the bottom of the PayPal website to learn more.   Thank you!   Olivia   ... View more

Hi @Niranjana and @Sourav7,   Thank you both for coming to the community forum! I'm sorry to hear that you're having difficulty receiving payments. In India, there are some things that are required before you can receive payments. Please follow that link for information about completing the needed identity confirmation and settings.   I hope this helps!   Olivia   ... View more

Hi @tinatatum,   Thank you for your post! I'm sorry to hear that you're unable to see your PayPal Extras MasterCard in your account. If you do not see the card as part of your PayPal Summary page, please contact the customer service number on the back of the card to talk to a representative for some assistance.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @authormaf,   When you visit https://PayPal.me and set up your account, you will be prompted to choose the word that will complete the PayPal.me URL. When you choose yours, you could choose  something like MAPublishing or pretty much anything else. As long as no one has taken it first, your URL will be PayPal.me followed by a slash and that word that you chose. Once chosen, that URL is permanent and cannot be changed. When others visit that URL, they will see your name that's on your account and your PayPal.me profile photo if you add one, as well as your city and state.   I hope this helps!   Olivia   ... View more

Hi @Houstonshoards,   I'm sorry to hear that your funds were held. While funds will certainly be delayed for new sellers, there are other circumstances where holds may occur. Please see this US-based article for a little more information. If you'd like information specific to your country and you are not in the US, please let us know where your account is registered. The information is mostly the same, but it's always nice to have the most specific info possible for your situation.   I hope this helps!   Olivia   ... View more

Hi @Johnnyk87,   I'm sorry to hear of the issue caused by name mismatch. Your financial services should match your legal name. If there's a discrepancy, you may wish to complete a name change to repair the issue.   I hope this helps!   Olivia   ... View more

Hi @Turtles2019,   I'm sorry to hear that you've been unable to find the entry point to apply for the PayPal Cash Card. Please try this link and see if that helps.   Olivia   ... View more

Hi @Lim90,   I'm sorry to hear that you are unable to send a payment with the existing method of payment linked to your account. This can happen for a few reasons. If you've already contacted PayPal customer service for troubleshooting and they've narrowed down the reason and let you know that another payment method would be needed, that would be the case for the payment in question. I'm sorry for the inconvenience.   Olivia   ... View more

Hi @fina187,   I'm sorry to hear about the inconvenience that you're experiencing and the delay in receiving a refund. You can certainly contact by PM on Facebook or DM on Twitter.   I hope this helps!   Olivia   ... View more

Hi @Pawneescout,   Thank you for your post! You're absolutely right to be cautious. What you're describing is a common scam. I would recommend not to proceed with this transaction and keep up the good work on questioning anything that seems too good to be true, too risky, or otherwise out of the ordinary.   I hope this helps!   Olivia   ... View more

Hi @authormaf,   You can choose a word for the PayPal.me URL that is not your name. Many people choose their name, but that is not required. However, your account will still show up under the name that you have associated with it. The other party in a transaction will always be able to see the name on your account, as this information is necessary for the differentiation of transactions in the records of both accounts.   I hope this helps!   Olivia   ... View more