PayPal Community

Hi @Nika_ib,    I'm sorry to hear that you've had difficulty. If you utilize the Contact link during business hours, you should be able to request assistance. A payment made as a guest where there is no account at all can be turned into an account using the information in the receipt email. If there already is an account in your possession, a Customer Service representative may be able to assist further even though the payment was made as a guest.   I hope this is helpful!   Olivia   ... View more

Hi @kernowlass,    Thank you for replying! I believe that the language choices would be limited to the ones offered for the country or region associated with the account.   I hope this helps!   Olivia   ... View more

Hi @tiuy,    Thank you for your post! I'm sorry to hear that you haven't seen the deposits and it's been 15 days. I can see how that would be frustrating.   There is a possibility that the bank combined the two deposits into one lump sum. If that is the case, please contact Customer Service for assistance with getting that amount entered if you don't see the option to do it instantly.    The other possibility is that the bank may not be compatible with PayPal. If the deposits were declined by the bank, the bank would not be able to be confirmed in the PayPal system.   I hope this information is helpful!   Olivia   ... View more

Hi @wdebose and @BayGrrl,   Thank you both for your posts!   Please note, using Google or any other web search engine to find the PayPal Customer Service phone number carries risk. Fraudsters' numbers can be propagated through search engines. To find how to contact PayPal Customer Service, click Contact on the PayPal website at the bottom of the page.   I hope this is helpful!   Olivia   ... View more

Hi @kernowlass and @gi05,    Thank you for your posts, and thank you @kernowlass for your assistance. I do want to offer some clarification for you both. Enabling features in a sandbox account is different from enabling features in a live account. For sandbox features, posting here is one way to request it and a Merchant Technical Support moderator will most likely jump on to assist, or for more immediate assistance, please open a ticket here.   I hope this is helpful info for this issue and any that others might have in the future!   Olivia   ... View more

Hi @MarkCOlinTaylor,    Thank you for your post, and for the opportunity to clarify the information I gave. I'm sorry if I created confusion.   The merchant doesn't retain the information. The information is attached to the profile in your PayPal account, though the addresses are hidden and only come up in the secure checkout with that merchant and other merchants. The merchant does not have access to your address unless you select it for shipping in the transaction.   I'm sorry for the inconvenience you're experiencing with the inability to adjust the information on the fly.   Olivia   ... View more

Hi @Jesreid05 and @kernowlass,    Thank you both for your posts, participation, and answers!   I have locked this thread. Please review the Community Rules and Guidelines in order to ensure that the Community Forum is kept a productive and safe environment.   Thank you!   Olivia   ... View more

Hi @Kostandino,    Thank you for your post and for bringing your question to the Community. I'm so sorry to hear that you have been a victim of fraud and intimidation.    To add to @kernowlass 's information, I would also advise that you can report the activity via the pathway outlined in the Acceptable User Policy, to help with an investigation. You can find the Acceptable Use Policy by clicking Legal at the bottom of the PayPal website. The escalation pathways are listed toward the bottom of the page.   I hope this is helpful!   Olivia   ... View more

Hi @Abshbhkjh,    Thank you for joining the PayPal Community and making a post! I'm sorry to hear that the withdrawals to your bank are failing. As mentioned by @kernowlass, if the bank is virtual, that would probably cause failure as PayPal cannot support the use of these types of banks. However, if the bank is a traditional brick and mortar institution, please take a look at these troubleshooting steps.   I hope this helps resolve the issue!   Olivia   ... View more

Hi @angelicpretty3,    Thank you both for your posts! I'm sorry to hear that your card is declined when you try to add it. As @kernowlass mentioned, if the card is virtual, that may cause difficulty. However, if the card is a physical card, there may be difficulty trying to verify it in this case. If you visit the card's website and register the card to your correct name and address, then the card may work.    Please also take a look at the rest of this troubleshooting.   I hope this helps!   Olivia   ... View more