PayPal_Olivia

Hi @armank,   The email address would have to be removed before it could be used again, but the phone number may be able to be used on the new account even if it's still on the old one.    I hope they're able to get that 2nd email address free for you!   Olivia   ... View more

Hi @Rajesh709,   I'm sorry to hear that you experienced fraud. I'm afraid I do not understand exactly what happened. Please describe what happened so the community can offer assistance.   Thank you!   Olivia   ... View more

Hi @Kohiti,   It sounds like the case is opened for Item Not received, but the problem is that it's an Iten Significantly Not As Described. Those are two different types of cases and if the Item Not Received case is the one that was selected, it would be able to be resolved with tracking. In a situation where an item is Not As Described, choosing that claim type would result in a different requirement for resolution.   I'm glad to hear that it sounds like you've successfully followed up on this and had the correct type of claim opened at this point.   Olivia   ... View more

Hi @Valeriefromcapr,   I haven't heard of a 24 hour delay for updating the verification number. It's possible that it's something I don't know about, though! If the issue persists past 24 hours, please reach out to customer service again.   I'm sorry that you've had this inconvenience.    Olivia   ... View more

Hi @Tmitch112,   Thank you for your post! Is the messaging that you're seeing in the PayPal transaction details, or is it in an email that you received? If it's an email, it has the possibility of being a fake.   While held payments do require tracking to be provided to release the funds early, you would put the tracking in the transaction details in your PayPal account. If you are asked to provide the tracking by emailing the buyer, I would be suspicious of the email.   If you do not see a transaction in your PayPal account, then no payment has been received and the email is a fake.   I hope this helps!   Olivia   ... View more

Hi @Danik56,   Thank you for the update! I'm very glad to hear that it worked out that way!   Olivia   ... View more

Hi @wayne_eriza,   Thank you for the update! I'm glad it's resolved!   Olivia   ... View more

Hi @armank,   That's correct. Typically, a limitation means exactly what is said there, and you would not be allowed to open a new account or remove the financial credentials and use them as a guest. If you've received permission to open a new account, that is an atypical situation. While you would still be unable to do those things yourself, a representative may be able to facilitate it for you. This would only be the case if you had a situation where permission to open a new account could be granted.   I hope this helps!   Olivia   ... View more

Hi @wayne_eriza,   I'm sorry to hear that your bank will not release the funds to you. If the funds have been successfully withdrawn to your bank account, PayPal would have no further control over the money. Please reach out to your bank for assistance.   Olivia   ... View more

Hi @Vishal_Naik,   Thank you for your post! You're absolutely correct. If the seller successfully refunded the transaction, the refund transaction would show in your transaction activity. If there's nothing there, the refund has not been made.   I hope this helps!   Olivia   ... View more

Hi @Kwinkarenadalin,   Thank you for your post! Some features are only available in some countries and not in others. I regret that it is not possible to deposit checks into your PayPal account in the country where your account is registered.   I'm sorry for any inconvenience.   Olivia   ... View more

Hi @Karwai,   Thank you for your post! I understand that you've checked to make sure that the email address on your PayPal account and your eBay account are the same. Have you gone through the steps that @kernowlass suggested. The field that kernowlass has mentioned is a separate field where it is possible that a mistyped entry would cause the issue that you're describing.   Thank you!   Olivia   ... View more

Hi @Danik56,   Thank you for your post! It is not correct that the seller cannot refund a payment that has been held for a dispute. The seller has the option through the dispute to choose to refund the payment. Please do not ever close a dispute if you have not received the item exactly as described, or a refund for the item. A dispute or claim that has been closed by the buyer cannot be reopened, so closing the dispute or claim would leave you without protection.   I hope this helps!   Olivia   ... View more

Hi @Chrisjkasper,   Thank you for your post! If you have received the item and it is exactly as it was described in the listing, you can acknowledge receipt of the item by looking for the transaction in your transaction list, then clicking to open up the details. If the option is not listed there, the seller may not have marked it as delivered on their side of the transaction, which they would need to do first.   Please only confirm receipt of the item if you've actually received it.   Thank you!   Olivia   ... View more

Hi @Alfiecooper,   I'm sorry to hear that you're being prompted to add a birthdate. That information should have been added at the time the account was created. If messaging requesting the information is not offering you a link to click to add the information, please reach out to customer service to request assistance adding the information. To ensure that the information is discussed securely, please contact by phone. Click Contact at the bottom of the PayPal website, then click Call us, then log in or call as a guest.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @Mcnevels,   Thank you for your post! It is not permitted to add funds from a card to your PayPal account. Direct deposit can be used for transfers from an employer or from the IRS. It is not designed for transfers from your financial accounts.   If you've initiated any transfers, they will likely bounce right back to the accounts from which they came, but it will take several days in each direction. If you do not see the funds return to the account they came from, please reach out to the customer service for that financial service to report the missing funds.   I hope this helps!   Olivia   ... View more

Hi @samitha501,   Thank you for your post! I'm afraid I do not understand the question being asked. Please clarify what's happening to allow the community to assist.   Thank you!   Olivia   ... View more

Hi @Charlie129,   Thank you for your post! It sounds like you're talking about playing a game on a site that has a monetary payout. Please check that site's help pages to determine how to add your PayPal account email address to your account on that site.    I hope this helps!   Olivia   ... View more

Hi @Knik21,   I'm sorry to hear that the transaction details page is not showing. Where are you clicking to see transaction details? Is it on the transaction within your account, or is it a link in an email you received?   Thank you!   Olivia   ... View more

Hi @Tboppie,   Thank you for your post! I'm afraid I do not understand the question being asked. Please clarify a little and the community will be better able to provide assistance.   Thank you!   Olivia   ... View more

Hi @louie360,   I'm sorry to hear about payments that have not been received. If you had a limitation, you would likely have been blocked from receiving any payments. That means that the site that sent you payments would not have successfully completed the payment to you. Please communicate with the sender to arrange to have the payment re-sent to you.   Thank you!   Olivia   ... View more

Hi @Kohiti,   I'm sorry to hear about the outcome of the claim. If the case was closed for valid tracking, there would be tracking that was entered in the transaction details or during the course of the dispute or claim. If you cannot find it in either record, please reach out to customer service to review the decision.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @cleandog,   I'm sorry to hear that you've been unable to make a payment. The error you describe is not one I've encountered before. Please try clearing your browser's cookies and cache and restart it, then try the payment again. If the issue persists, please reach out to customer service for further troubleshooting.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this can be resolved quickly!   Olivia   ... View more

Hi @LilPau128364,   I'm sorry to hear about the account limitation. I'm also sorry to hear that you have not yet received a communication regarding the ability to withdraw the funds. Feb 11 would be 180 days from the date of limitation if the limitation was placed on August 15, 2019. Please reach out to customer service to inquire about withdrawal options.   To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter .   I hope this helps!   Olivia   ... View more

Hi @susther,   I'm sorry to hear that the phone number on your account is not correct. To have it updated, please contact customer service for assistance. Click Contact at the bottom of the PayPal website, then Call us, then call as a guest.   I hope this can be resolved quickly!   Olivia   ... View more

Hi @johncrago,   I'm sorry that the refund transaction is not showing up in your PayPal account. It sounds like the merchant believes that they have refunded the payment, but may not actually have done so. If a refund were issued, the transaction would show as refunded in your PayPal account. Only once the refund is showing in your PayPal account has the refund actually been issued. Please check with the merchant to inquire. They may have made a clerical error on their end.   I hope this can be cleared up quickly!   Olivia   ... View more

Hi @Itsnatalie2007,   I'm sorry to hear that you cannot see payments that you believe to have been received. Were the payments ever in your transaction history? If you did not see the payments in your transaction history, they have not been received into your account. If you've received emails stating that transactions have been received, it is possible that the emails are not legitimate.   If the transactions are showing in your transaction history but the balance is not showing in your available balance, it may be that they are held with delayed funds availability.   I hope this helps!   Olivia   ... View more

Hi @wl10,   Thank you for your post! PayPal Credit can only be used online with merchants who accept PayPal as a payment method. I'm sorry for any inconvenience.   Olivia   ... View more

Hi @SANDRA9891,   Thank you for your post! Are you being asked on the PayPal site for a tax ID or on the third party site where you're being paid?   Thank you!   Olivia   ... View more