Hi @HB974,   I'm sorry to hear that the email that you sent has not resulted in the action the phone representative told you would occur. Please try contacting again by phone, or use one of our social media options (Twitter or Facebook). When you get a hold of a representative, let them know that you have already sent the requested written request for the transfer of the funds, which they will likely need to reference before proceeding further.   I hope this helps!   Olivia   ... View more

Hi @AnasAP,   I'm sorry to hear that you requested the verification three times. When the codes are received, make sure to only use the third code, not either of the first two.    In order to recover the funds for the other two codes, you may have to contact customer service for assistance. A representative will be able to help get the credits back to your card. Please wait until after the card is confirmed before contacting, so it can be easily seen exactly which charges need to be rectified manually.   To contact customer service, please click Help & Contact at the bottom of the PayPal website for contact options, or reach out by Facebook or Twitter .   I hope this helps!   Olivia   ... View more

Hi @Enamoured,   I'm sorry to hear that the wait has been longer than expected for the review of the information that you submitted. Please contact customer service to inquire about the status of the review.   To contact customer service, please click Help & Contact at the bottom of the PayPal website for contact options, or reach out by Facebook or Twitter .   I hope this helps!   Olivia   ... View more

Hi @papsfoxy,   Thank you for your post! For information about how to transfer money from PayPal to M-PESA, please take a look here and here.   I hope this helps!   Olivia   ... View more

Hi @JoshyxDD,   I'm sorry to hear that you aren't seeing a payment that someone is claiming to have sent you. If there is no received payment in your account, there are a couple of possibilities:   If you do not have a confirmed email address, the email address will have to be confirmed to receive the payment. If the payment was sent to your mobile number, that number will have to be confirmed in your account.   If the payment was sent in a currency that you do not hold, you will have to accept the payment by indicating whether you want to add the currency to your account or convert the payment.   If the sender is sending you supposed proof of the payment, it is possible that the proof being offered is not valid and it is a fraudster trying to trick you into sending an item without having sent you the payment. This is not an uncommon tactic.   Please check the first two possibilities out, but if the email address or phone number is confirmed and the currency is the one you have in your account, the third option is very likely.   I hope this helps!   Olivia   ... View more

Hi @SAnjay72917,   I'm sorry to hear that you're having difficulty sending payments. Please take a look at this article that has some troubleshooting tips for declined payments. It's a US article, but the steps are pretty much the same in other countries as well. If you provide the country that your account is registered in, we can see if the article is any different in the Help Center for your country.   I hope this helps!   Olivia   ... View more

Hi @Srdjan1,   Thank you for joining the community!   Typically, the verification code shows a few days after the card is linked. It will show in your online banking for the card that was added. The charge will be displayed, along with a description that contains the code. If the charge shows but the code does not, please give it another day or two for the full description to be updated.   I hope this helps!   Olivia   ... View more

Hi @Kusum11,   Thank you for your post! If you've submitted all the documents that were requested, they will be queued to be reviewed. If you do not hear back within 3-4 business days, please contact customer service to inquire about the status of the review.   To contact customer service, please click Help & Contact at the bottom of the PayPal website for contact options, or reach out by Facebook or Twitter .   I hope this helps!   Olivia   ... View more

Hi @Mvh84,   Thank you for your post! Advancing funds from your PayPal Credit line to your PayPal account and/or bank account is not permitted. I'm sorry for the inconvenience.   Olivia   ... View more

Hi @demsulem,   A PayPal account must be opened in the name that matches the name on the PAN card, but I do not believe that it's possible to create an account with only one name. Please ask your friend to try to open the account using the name exactly as it appears on the PAN card. If it does not work, I regret that it may not be possible to open a PayPal account.   Olivia   ... View more

Hi @YeFu,   Thank you for your post. I'm sorry that you're unable to send a payment.   Are you trying to send a payment between two accounts that you own yourself? If you've ever had the email address from one of the accounts listed on the other account, the payment would not be able to be sent to that account. PayPal is intended for sending payments to other parties, and sending payments to yourself is something the system would prevent.   If you're trying to send a payment to another person's account and you are seeing the error you described, please contact customer service for further troubleshooting.   To contact customer service, please click Help & Contact at the bottom of the PayPal website for contact options, or reach out by Facebook or Twitter .   I hope this helps!   Olivia   ... View more

Hi @tamas29,   I'm very sorry to hear that both withdrawals did not show up. In the unlikely event that the withdrawal does not show up after 14 days, a trace can be requested by contacting customer service.    To contact customer service, please click Help & Contact at the bottom of the PayPal website for contact options, or reach out by Facebook or Twitter .   I hope that the funds have already shown up by this time!   Olivia   ... View more

Hi @Nilamsingh,   I'm sorry to hear that you're having difficulty confirming your bank account. Please let us know what happens when you try to click to add the two amounts for confirmation, and please let us know what country your account is registered in, as well as whether it's a Personal or Business account. That will help us make sure that we're providing the right help for your account.   In the meanwhile, this is a US-based Help Center article about confirming a bank account. Most of the information there should be applicable in any country where banks are confirmed with deposits like you describe.   I hope this helps!   Olivia   ... View more

Hi @denisetique01,   Thank you for your post! To receive payments, please make sure that your email address is confirmed. Please follow the steps in this article.   To withdraw funds once they have been received, you will need to either add a credit, debit, or prepaid card that has a Visa logo, or you can add a bank account registered in the US. Local banks cannot be added.   I hope this helps!   Olivia   ... View more

Hi @monarchbicycles,   Thank you for that. I did a little digging. I discovered that the reason why I'm seeing options in my report that you aren't is because my account used to be a Premier account. When the Premier account option was discontinued several years ago, accounts that were previously Premier became Personal accounts, but retained some of the Business account-like options. I'm guessing that you probably have a Personal account, and one that was never a Premier account in the past.   As one possible solution, you could go to the Statements selection. There would be monthly statements available in PDF format that would have the fees listed. This is not optimal if you're looking for a full year's worth of information, but it is the place where fees are listed historically in a Personal account.   If you have a business, you could also consider upgrading your account to a Business account. This would allow for more robust reporting like what you're looking for.   I hope this helps!   Olivia   ... View more

Hi @monarchbicycles,   I'd like to research this for you a little more. What country is your account registered in? I don't believe there is a difference between the US report (what I'm looking at) and reports in other countries, but I want to make sure I'm starting from the right place as I look into this.   Thank you!   Olivia   ... View more

Hi @monarchbicycles,   I'm seeing something different than you are in the copy of my own history that I downloaded. I'm wondering if there are any hidden columns in your document. Is the spreadsheet showing all the column letters at the top, or are some absent? If there are missing letters, you'll need to highlight the whole spreadsheet and unhide any missing columns.   Please let us know if this helps!   Olivia   ... View more

Hi @desire_di,   Thank you for your post! If the receiving account is unable to receive funds due to the limitation, the payment will not go through. If the limitation does not block receipt of payments, the payment would go through, but the recipient would need to resolve the limitation to withdraw or spend the payment.   I hope this helps!   Olivia   ... View more

Hi @plamstef,   I'm sorry to hear that you're unable to withdraw. What happens when you attempt to withdraw? Is there any error messaging?   Thanks!   Olivia   ... View more

Hi @Dieptuananh,   Thank you for your post! I'm sorry that there's any confusion regarding your account. When you click to view the wallet in your account, do you see your bank account listed there? If so, you can click on it to check the status and make sure that it's confirmed.   I hope this helps!   Olivia   ... View more

Hi @Anna-M,   I'm sorry to hear that you were targeted by a fraudster. I'm glad that you were too smart to fall for it! I would suggest forwarding the email to spoof@paypal.com. PayPal has a team of people who work to shut down the fraudsters any way that they can.   Please continue to be vigilant. The best protection that you can have against this type of thing is to be aware and informed! Here's a little more information about spotting and reporting suspicious emails and websites.   Olivia   ... View more

Hi @J_Stickler,   I'm sorry to hear that you've been unable to link your bank account.   Please check to make sure that your name and address are exactly the same on PayPal and on your records at your bank. A minor discrepancy such as the spelling of Street versus the abbreviation of St shouldn't cause a problem, but I have seen that happen on rare occasions.   For more information, please take a look at this article.   I hope this helps!   Olivia   ... View more

Hi @masumchaudhury,   Thank you for your post!   I'm sorry for any inconvenience. There is no list of merchants that accept PayPal. If there is a merchant that you would like to pay with PayPal, you could reach out to that merchant to inquire about whether or not they have the capability.   I hope this helps!   Olivia   ... View more

Hi @000cmw,   I'm sorry to hear that you inadvertently upgraded your account. In order to have the account downgraded, you would need to contact customer service. An account can be downgraded once in the lifetime of the account. A customer service representative can also reissue a card at that time. I regret that the information will not match the old information, but will be a new number.   To reach the people best suited to resolving the issue, please call the number on the back of your current cash card.    I hope this helps!   Olivia   ... View more

Hi @ashishpanwar123,   Thank you for joining the community!   Can you provide a little more detail about what you're looking to check into? Accounts in India can receive export-related payments from other countries. Does this help?   Olivia   ... View more

Hi @nistor1,   I'm sorry to hear that you're having difficulty linking and confirming a card in your PayPal account! Please take a look at this article for troubleshooting the inability to link a card.   I hope this helps!   Olivia   ... View more

Hi @Caseya29,   Welcome to PayPal! I hope you enjoy using PayPal to make and/or receive payments!   To make a payment, it is not necessary to add funds to your account first. At the time of the payment, one of the payment methods that you added to the Wallet in your account will be listed as the default option. If there are multiple options available on your account, you'll be able to change the option before submitting the payment.   I hope this helps!   Olivia   ... View more

Hi @Beronio,   Thank you for your post! I'm sorry to hear that there's any frustration experienced with the withdrawal process. When withdrawing, it will show complete on the PayPal side of things before the funds actually reach your bank, because the part of the process that PayPal handles is complete, but the funds are still in transit to your bank through the ACH process. The ACH process involves multiple financial institutions.    Typically, the funds show up in a few days. The specific estimated time frame for withdrawals in your country can be seen on the withdrawal page in your account.   In the rare circumstance that the funds do not appear in your bank after 14 days from the date of withdrawal, you can contact customer service to request a trace of the funds.    I hope this helps!   Olivia   ... View more

Hi @Ranjith54,   Thank you for your post. The services available from PayPal vary by country. In Sri Lanka, accounts are not able to receive any payments. Accounts in your country are send-only. I'm sorry for any inconvenience.   Olivia   ... View more

Hi @zainabf,   Great questions!   If the account will be operated by a different individual from within the UAE, it should be under that person's name as the business contact. It is not permitted for two people to share the same login. While there can be a primary account holder and multiple users with their own logins and lesser permissions, the primary account holder must still reside in the country of registration and no one may use the account at all from a country that is not served by PayPal.    I hope this helps clarify.   Olivia   ... View more