Why is it so difficult to ask for a resolution?

[acolantonio]

I don't understand what is going on with paypal. I have unidentified charges on my account and I can't get them resolved. I managed to enter one and when I click for the resolution status it always says "Something went wrong!" What went wrong? I tried to add an unidentified charge and I get multiple choice answers. If I don't know what the item is and I cannot connect the seller, how would I know what the item is?

[PayPal_JonK]

Hello @acolantonio, 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues opening a case for unrecognized activity on your PayPal account. Have the transactions completed yet? If not, you may not have the option to open a case on that transaction. If the transaction has completed, and you're still unable to open an unauthorized case on the activity, please reach out to our Customer Support teams for assistance. 

Good luck with your case, 

 - Jon K

[Thesimplelife]

I have been trying to talk with someone, and I am still waiting for someone to answer.

[Thesimplelife]

Why can't I talk to a person?

[Thesimplelife]

WHY CAN'T I TALK WITH SOMEONE, PLEASE?