What are options when Paypal denies your claim, but you know the transaction is fraudulent?

[miniaturepeddlr]

I did an online purchase for a camera, and used Paypal to make the payment.

I had not heard from the vendor for a month, so sent an email to the vendor to ask for tracking information.

The vendor provided a tracking number via USPS.  I used it and the item was being shipped to my zip code, but nothing arrived on my doorstep.  I double checked my Ring cameras, to ensure that maybe someone hadn't stolen it.  But NO delivery.

I contacted the postal service with all the information and an inspector called me back.  They verified that a package had arrived at the Post Office and Zip code, but it was not addressed to my address nor to me.

The tracking information online did not show the final address the package was delivered to, but the inspector could not/would not tell me where it had been delivered, only saying that it was not my address and it was not addressed to my address.

I reported all of this to Paypal, but they denied my claim saying the vendor has tracking information.

Do I have any further actions with Paypal?  or am I SOL?

Very Disappointed with Paypal!!!

[kernowlass]

@miniaturepeddlr 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?