UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[ShoshanaB]

Yes it’s crazy, at first I got a link to something that looked quite okay, a cycling training program, I just did not start using it. But now the link doesn’t exist anymore and it is suddenly a subscription, for nothing? They must be known by Paypal?

[Tacobell49]

Yes, they are known by PayPal!  Hundreds of people have reported them but PayPal will do nothing about it. The "company" has several names, but they are all shady.  

[Marymac7]

Have just had $66 US taken out of my account by UAB kilo group a year after my first transaction with them. I did not authorise any more payments to be taken and obviously this group is using underhand methods to rip people off. 

[TonyNutter]

Need my refund I had canceled this in march

[TonyNutter]

Unauthorized charge was canceled

[mcoad]

I was also fraudulently charged on January 21, and now again under a different name - Fitter.  I'm having a terrible time navigating the resolution process with PayPal and am very concerned that Paypal can't protect me from someone charging me without authorization.

[twyfer]

Met too, Last May (2021) and again Sept 9th.  I think Paypal must be in on the fraud somehow.  They refuse to help.  Canceling Paypal after being a long time member.  

[LisyLouLa2]

Hi, I have 2 charges on my account by the same.  I have no idea what it's for.....can you tell me what services they provide ??

[woodduck84]

We were being charged for weekly emails about intermittent fasting, but other members have reported emails for other but similar subjects. I found the emails in our spam folder. I would check there. Good luck.

[kernowlass]

@twyfer 

@LisyLouLa2 

@woodduck84 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''