UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[Tacobell49]

This "company" operates under different names, but is the same group of scammers.

[Stephanie8553]

I am having the same problem 22/06/2021 so this is definitely an ongoing issue .

[maggieinthewood]

So...just did some investigating because I thought it was a fraudulent charge, too. It wasn't I signed up during the pandemic for the Keto Cycle diet. https://ketocycle.diet/plan/a241fa107c54f31da4b6d9d072f9b2e1 And completely forgot about it because I didn't even use it. But there it was on my PayPal account as a recurring card. I have since checked all of the companies that were under my active subscriptions in PayPal and cancelled a lot of them. In particular, the keto cycle diet that appears as UAB Kilo grupe on my card. There it was last year at this same time. Maybe I should use it this year. Lesson learned. 

[Tacobell49]

You should also contact the company and cancel your subscription.  Hopefully they will do so and not continue to bill you.  I have seen where some have had trouble with that.  I have contacted them and told them to cancel my subscription and received a reply.  I also removed them from the active payment list on PayPal.  Good luck!

[maggieinthewood]

Update: I received a refund for 66.00 on June 28. Refund was pending as was the charge. I then was charged 66.66 by the Kilo Group that same day, so I am out .66 cents. PayPal sent an email with the refund summary. Below is the email address included in the body of the message. 

UAB "Kilo grupė

 <<Removed>>

This was the original contact information from an email PayPal sent saying I had been charged for Kilo grupé. 

Merchant
UAB "Kilo grupė

<<Removed>>
 <Removed>

I don't know if this will be of any use to any others. I did cancel any active subscription to Kilo Group through PayPal and received a confirmation from PayPal that I was no longer active. I have tried to log in to my Keto site online and am told I no longer have any active subscriptions with them. I'll just have to keep an eye on my account next June and hope that another mysterious charge for a dysfunctional Keto site doesn't appear. 

[Cookinqn56]

I was just charged $39.00 to this Kilo group and can’t reach customer service!

[jmessers1962]

You can login to your DO Fasting website and follow these instructions.

Click on subscriptions and payments

>>>Click on Cancellations and refund policy

>>>>>>Scroll to the bottom of the page

>>>>>>>>>>Click on <removed>

Be very detailed oriented as to why you want a refund. They will get back to you within 48 hours.

[jmessers1962]

I recieved the refund in less than 24 hours. Just follow these steps.

You can login to your DO Fasting website and follow these instructions.

Click on subscriptions and payments

>>>Click on Cancellations and refund policy

>>>>>>Scroll to the bottom of the page

>>>>>>>>>>Click on <removed>

[bsgivens]

I found that this charge was from a keto diet I signed up for.  The website is ketocycle.diet  I was able to log into my account and cancel my subscription.  It is on a 3 month billing cycle.  

[Tacobell49]

This company uses numerous names and titles.  It's part of the scam.