I had subscribed for a service that promised one on one coaching, among other things, but didn't fulfill.
I was charged multiple months, and I've submitted two dispute reports (pending on the other two). The seller refuses to take accountability or acknowledge my evidence, so I made a claim.
During the claim process I got;
"Based on the information we received we are changing the reason for filing this case."
Which was irrelevant to the initial claim I made.
Case 1:
"We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered."
WHAT? This is a digital item, there is no shipment tracking. Nothing was ever shipped or delivered, the tracking number couldn't possibly exist.
Case 2:
“We have reviewed this transaction(s) are are denying your case(s). This decision was made because our records show that this transaction was processed correctly.”
This makes NO sense.
I filed a claim because the service was significantly not as described.
I never authorized anyone to change my reason.
I spent so much time making my case.
What do I do in this situation? Did I just get [Removed]?
