My account has been permanently closed for the 2nd time

[FurkanA]

Dear community members and Paypal team, hello everyone,

In our Paypal usage adventure, our Paypal account was permanently closed for the second time.

When we received notification that our account was permanently closed for the first time, we quickly contacted the PayPal team. They told us that there were missing documents in our documents, we immediately asked for the missing documents regarding our company and submitted our documents, and our account was activated within about 1 week.

We quickly started receiving payments from our customers, there were no problems, no returns, no customer problems. But suddenly PayPal informed us that it had suspended our account for the second time. Stripe, Wise etc. We also work with major payment platforms, and we have never experienced such a problem on these platforms. But why does paypal restrict our account? Since many of our customers use and prefer PayPal, we do not want to give up PayPal, and we insist on opening our account.

Could you please help on this issue? There is no dispute in our account, we have not exhibited any bad activity. And there is no unusual login action. When we contact Paypal, they only give us an automatic response. I cannot connect to the live chat at all. Every time I try to connect, the live chat is currently offline message appears.

[kernowlass]

@FurkanA 

PayPal does review accounts regularly, and any concerns with security, violations of the User Agreement or Acceptable Use Agreement, compliance obligations, etc., could lead to a permanent restriction. Paypal have stated that additional information beyond what would have been provided to you in a notification and/or email would not be available due also to security concerns and due to such information being proprietary....in other words they do not give you an exact reason, they just direct you to the user agreement or acceptable use policy. I guess having a reason wouldn't make any difference if they have permanently banned you.

[FurkanA]

First of all, thank you for your answer.

As I mentioned, this is the second time this has happened. When we first experienced it, we contacted and activated our account properly. Now we think this opportunity may happen again, but we do not want to waste any more time. Do you think there is a different channel we can communicate with?

[kernowlass]

@FurkanA 

Only ways to access Paypal customer services unfortunately...

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[FurkanA]

Hello again, when I try to contact Paypal via live support, I am always told to come back the next day, as if they are making fun of me. Moreover, I connect on time, but they do not pay attention to me.

 

I tried contacting them on Twitter and they send an automatic reply.

I send messages from the message center, but they send automatic messages.

I sent an email but I don't get a response.
This is truly awful and sad.

[kernowlass]

@FurkanA 

Unfortunately if you have been permanently banned they may well not respond to your messages as you are no longer a customer of theirs.