Dear community members and Paypal team, hello everyone,
In our Paypal usage adventure, our Paypal account was permanently closed for the second time.
When we received notification that our account was permanently closed for the first time, we quickly contacted the PayPal team. They told us that there were missing documents in our documents, we immediately asked for the missing documents regarding our company and submitted our documents, and our account was activated within about 1 week.
We quickly started receiving payments from our customers, there were no problems, no returns, no customer problems. But suddenly PayPal informed us that it had suspended our account for the second time. Stripe, Wise etc. We also work with major payment platforms, and we have never experienced such a problem on these platforms. But why does paypal restrict our account? Since many of our customers use and prefer PayPal, we do not want to give up PayPal, and we insist on opening our account.
Could you please help on this issue? There is no dispute in our account, we have not exhibited any bad activity. And there is no unusual login action. When we contact Paypal, they only give us an automatic response. I cannot connect to the live chat at all. Every time I try to connect, the live chat is currently offline message appears.
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