Is Actitech Ltd linked to a fitness app?

[Lauraleibe]

Does anyone know who Actitech are and why they took unauthorised money from my Paypal? Is it possibly a yoga/fitness app I purchased for half the amount (to trial it)and now they are just taking money automatically?!

[kernowlass]

@Gvillegas_71 

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Maggs55]

They are a fitness group. I tried to get a refund as soon as it showed up in my bank account. I was off the opinion that it was a trial and they would contact me to see if I wanted to do a full subscription. That never happened. They wouldn't give me a refund but said they had cancelled it and, get this, the have me 12 months free access to the app. How interesting.

[Christina651]

I would like to cancel this subscription as I do not remember ever signing up for any fitness app.

[kernowlass]

@Christina651 

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[MareeKT]

I have been charged on 7 Feb 2024 US$79.20 and 11 Feb 2024 US$53.19 by this company. I do not know who they are and do not wish to be charged by them. I want my money back

[kernowlass]

@MareeKT 

A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.

If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[kimberlybraham]

I just got one also, who is this company?

[Temp20240216G]

I have just discovered that the same has happened to me. I don’t even remember purchasing the subscription. On logging onto my emails this morning I saw an email saying they had taken a payment. I was puzzled by this and discovered that the amount taken was double the original payment on PayPal in November. I did not have any notification that they were doing this prior then taking the money out. Did you get hnd money refunded ?

[leeaho]

I was charged for multiple months through a company called Yogaga.  I see there are several people out there who have gotten charges by various health related orgs.  

Attention Paypal,  @kernowlass  Paypal should filter get rid of Actitech as a client.  It looks like hundreds of people have had problems with them.   thanks for the advice about cancelling memberships but so many of us know to look for that hook.  Some folks are just scammers...actitech is one of those scamming cells.  Fire them!!!

[Kristi28]

Yes, I also fell into their trap. They offer a one-week trial for just a few cents, and then, without my consent, they automatically charge my account if I don't opt out. I couldn't find any way to cancel my subscription to their app, and they ended up charging me. They might wonder if I liked their app since I only tried it for one day and haven't used it again. When I reached out to them asking for a refund because their application didn't meet my needs, they offered me a free annual subscription instead. I deleted my data from their application, but my account was automatically deleted as well, leaving me with neither the money nor the ability to use the application.

This is a well-thought-out scam. Beware!