Payments

nicholajoanne53
Contributor
Contributor
Wondering if anyone else as had this problem iam beening charged evey month £9.99 for something its showing on bank account as PayPal THATASSINTE i have looked through my account on PayPal along with activity and direct debits nothing shows for that account just Wondering if anyone knows and what should i do as £9.99 alot of money for myself every month
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@nicholajoanne53 


Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

 


Advice is voluntary.
Kudos / Solution appreciated.
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Helloitme
New Community Member

I have just had the same thing, same name but a for £11.99 on my sons go Henry account. I have now worked out that it belongs to a company that sells boxer shorts. My 15yr old son had accidentally signed up to a subscription for boxer shorts. Lol Any how the company name is On That **bleep**.link below if that helps. [removed]

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PayPal__Jyoti
Moderator
Moderator

Hello @Helloitme  

Thanks for visiting PayPal's Community Forum.

I do understand that you have issue the subscription on your PayPal account. Kindly check the article to get help with the concern www.paypal.com/cshelp/article/help240 .You can also reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page to get help with your issue. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).

Hope this helps you!

Warm Regards,
Jyoti


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