Help with re-assessing a closed case in the Resolution Centre

[Krazycatlady]

Paypal has closed my case in the sellers favour, saying my return information is invalid. This is wrong. I have all the proof, photos and tracking details. I sent them copies of the  return postage label, copies of tracking which showed the whereabouts of the item throughout its journey from the UK all the way to China, also proof of its arrival at the final destination. where China Post states that nobody was there to collect the item, but that they left information at the address on how to collect the item. Yet Paypal have closed the case the reason being given is that my tracking information is invalid!?

What I really want to know is how can I get this decision reversed as there has obviously been a mistake somewhere. Any help will be much appreciated as the item was not cheap.

Many thanks Community x

[Krazycatlady]

An update...I decided to contact Paypal by message, which may be fruitful, as they are now investigating my case, they closed the case as the seller said the return was not received. Paypal are now checking the tracking information I had added previously to the case. Lets hope they now reverse their decision.  So to anyone wishing to appeal a closed case, although there is no official route to do this, you can Message them with details and they should have another look at your case.

[Krazycatlady · Accepted solution]

Or you can appeal by doing the following:

1. Go to the Resolution Centre.
2. Click Report a Problem.    
3. Select Closed cases in the drop-down menu and find the claim you want to appeal.    
4. Click Appeal in the action column.  

The Appeal button will only be available for 10 days after your case closes.