Customer wrongly claims that the item was misinterpreted
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You are responsible as you were the one selling the item to her even if you got it from a third party site as a drop shipper.
In the event of an item received but not as described dispute paypal is the middleman and does not see the item in question.
So they tell the buyer to return the item (trackable at her expense) and then when you receive it you issue a refund.
Any customs charges importing the item back into your country would be down to you.
Unfortunately whilst it may be damaged and you can tell paypal that its just your word against hers and all of this is just one of the risks of online selling. You are always going to have the odd sale go bad.
Advice is voluntary.
Kudos / Solution appreciated.

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