Closed case and Refund declined.

thelmwila
Contributor
Contributor

Hello, I purchased beats by kim earpods worth $99 in May and payment prompt came as a donation to Kathleen [removed]. I never received the earpods, the seller only sent an order confirmation via [removed] and No shipping details. Seller has never responded to my emails asking about shipping and further requesting for refund. PayPal declined request for refund and closed the case. What can I do?

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10 REPLIES 10

kernowlass
Esteemed Advisor
Esteemed Advisor

@thelmwila 

 

Unfortunately buyer protection doesn't cover 'donations'. 


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thelmwila
Contributor
Contributor
Thank you Kernowlass, I wondered why the payment page came as a donation and the order confirmation was received immediately after yet the order was never shipped. I wish i could be refunded even part of my it as opposed to completely losing out cause clearly they will never ship my order and they dont have the audacity to respond to any of my emails.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@thelmwila 

 

Did you fund your paypal payment via a credit card? Is so your card issuer may help you with a chargeback?


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thelmwila
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I used a debit card
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Temp20231029y
Contributor
Contributor

paypal loves supporting scammers and thieves its their biggest source of revenue

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Temp20231029y 

 

Think its the folks that buy from scammers that are supporting them.

Paypal only sends the funds to the seller you requested them to send the money to.

They also give some buyer and some seller protection and expect us to risk assess our own transactions.


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Temp20231029y
Contributor
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they host a paypal checkout of their page, they scam people (google search post buy) and paypal still supports them. but thats what the usa is known for right, steal oil, steal elections etc, **bleep**

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Temp20231029y 

 

No idea what the USA is known for as I don't live there and wouldn't insult another country anyway.

However I certainly would not hold a paypal account if I thought they were scammers so I guess you want to close yours then?


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Branmaddox
Contributor
Contributor

I have also bought airpods yesterday, I have worry now after read this article.
Can you share the name of the store please

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