- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi all, I think I've just been ripped off. I ordered a bracelet online on June 14th (don't remember where I found it, possibly Etsy). I couldn't get any helpful tracking advice off sf-express.com, the shipper I read more.clpsely that it is a Chinese shipper. I wrote to Cape Diablo and a friendly response came a day later saying it had been shipped, and I would receive it in 12-25 days. Finally, I googled the company only to find several Better Business complaints about the quality of the item (plastic, not leather, smells bad etc.) Have not received it yet, but have a sinking feeling. Is there a good way to warn the public about this seller? Feeling diappointed and angry right now. Thanks for listening, Sbcats
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi All,
I ordered four bracelets from Cape Diablo last week. When I didn't receive the usual email confirmation or response to my email regarding gift boxes, I became suspicious. I googled the company and found this BBB post: https://www.bbb.org/us/wv/morgantown/profile/fashion-accessories/capediablo-0282-92020133. (I used PayPal to make the purchase, as I did not know the seller.)
I contacted PayPal to report this occurrence because the Cape Diablo website prominently displays the PayPal icon. The PayPal CS agent advised me to wait until today to see whether I would get a response. I did get a response that one of my four items is being shipped from GAITHERSBURG, MD 20898.
I have had this happen before with other vendors on Amazon. Sadly, those items never arrived and I had to dispute the purchase.
I will keep the PayPal community up-to-date on my Cape Diablo situation.
Thanks.
BSabo
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi All,
I ordered four bracelets from Cape Diablo last week. When I didn't receive the usual email confirmation or response to my email regarding gift boxes, I became suspicious. I googled the company and found this BBB post: https://www.bbb.org/us/wv/morgantown/profile/fashion-accessories/capediablo-0282-92020133. (I used PayPal to make the purchase, as I did not know the seller.)
I contacted PayPal to report this occurrence because the Cape Diablo website prominently displays the PayPal icon. The PayPal CS agent advised me to wait until today to see whether I would get a response. I did get a response that one of my four items is being shipped from GAITHERSBURG, MD 20898.
I have had this happen before with other vendors on Amazon. Sadly, those items never arrived and I had to dispute the purchase.
I will keep the PayPal community up-to-date on my Cape Diablo situation.
Thanks.
BSabo
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I also fell for it. I ordered 4 bracelets. It was about 3 weeks when I received 3 of 4 bracelets. One I ordered and two were wrong and the fourth was included. I sent a message to inquire about the order. I got a message from Anna. I keep getting excuses, one after another. I am not sure what to next. Do I call the bank card company ? Or do I realized I have been ripped off . Robin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi!
This is Melissa from Cape Diablo.
As you may have read in Our Story, all our products are handmade by working moms at their homes. This way, we help them with an extra income source without having to sacrifice precious time with their children. To read more about our lovely artisans, please click here: https://www.capediablo.com/blogs/capediablo/how-its-made-matters
Due to Coronavirus affecting operations worldwide, we had to make sure we protect our staff while at the same time we make our biggest effort in bringing you the best customer service and delivery times. We really apologize if your items took longer than usual to receive. If you send me your order number, I will make sure to check the reason why the shipping times were affected and I will personally make sure you get rewarded because of the long delivery time.
At Cape Diablo, our mission is to bring you 100% Customer Statisfaction.
Thank you,
Melissa
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
![](/skins/images/13D4709D112ED735A9BE0EA276A06985/responsive_peak/images/icon_anonymous_message.png)
- « Previous page
- Next page »
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.