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Hi all, I think I've just been ripped off. I ordered a bracelet online on June 14th (don't remember where I found it, possibly Etsy). I couldn't get any helpful tracking advice off sf-express.com, the shipper I read more.clpsely that it is a Chinese shipper. I wrote to Cape Diablo and a friendly response came a day later saying it had been shipped, and I would receive it in 12-25 days. Finally, I googled the company only to find several Better Business complaints about the quality of the item (plastic, not leather, smells bad etc.) Have not received it yet, but have a sinking feeling. Is there a good way to warn the public about this seller? Feeling diappointed and angry right now. Thanks for listening, Sbcats
Solved! Go to Solution.
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Hi,
We would like to apologize for the late response time you experienced from our Support Team. We had difficulties in the past finding Manpower to make sure all customers inquiries are answered on a fashion way when receiving a high volume of messages, to mitigate that inconveniences, we have hired more representatives throughout the months.
As an online business, we understand that responding promptly and solving any issues as soon as we can ensures your satisfaction as a customer of us. We seek for your understanding with this matter.
Thank you,
Cape Diablo Support
Ivonne
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What a bunco business both Cape Diablo and PayPal.
I wrote to PayPal asking if they are retarded or cannot read and understand. I all of put my findings on the email to the (non)Resolution center weeks before. They wrote back after a long time some "status" of even less than I sent to them..."updated status" going to post office in Fremont on June 23rd. Lies and more lies.
I am asking for my money back. I don't want any bracelet with this bad energy and memories on it. I wrote to PayPay and got the less than helpful and the ones who apparently do not understand. They seem to know that if they stall around the problem will sometimes go away and if not they cannot do anything as it has been too long and the business is out of business...oh yeah.
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Plus I don't want to have to try to return a bracelet to a no-response company or an out of business company. We have been crooked for sure.
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