Anyone else scammed Giske Network Technology LLC

[EekaLJ]

I purchased from this company & was given a fake tracking number. After I started a dispute they finally shipped my product. It was nothing like the description or picture. They offered a full refund it I return the item to ship it back to China it will cost me over 70.00 & the original item was 45.00 with shipping! I’ve been scammed! I’m really tired of these vendors!

[ksreed]

True. There is the responsibility of the consumer to research a company as much as possible. However, it is also a company's responsibility of protecting it's customers. You, PayPal, have failed. These reports are proof of that. Considering my case is very recent, you've done nothing to improve this situation. Therefore, this makes you no better than Giske Network Technology Co, the scam of a company at the heart of these issues. PayPal, you're far from the only game in town. Especially, given your sub-standard support and protection of its customers. As you mentioned, it's the consumers job to investigate and research companies to protect against scams. Looks like I just followed your advice and will be closing my PayPal account, given what I've found.

[kernowlass]

@ksreed 

Paypals customers are you AND the merchant you purchased from.

So how can they protect both of you at the same time?

The answer is that they give 'some' buyer and 'some' seller protection and the rest is up to both parties to risk assess their transactions.

[ksreed]

Yes, understood. Merchants are your customers as well. However, I would challenge PayPal's awareness and ability in supporting both. In my case, PayPal erroneously closed this issue in favor of the merchant, who accepted my payment (via: PayPal) and never provided the product I purchased. PayPal favored the merchant in their decision because the merchant 'provided shipping information which showed the product as delivered'. So a few things... - Who was the shipping company? Can you tell me? - Is there any photo of this product at the location it was delivered? - How did all of these reported, identical, firsthand experiences with this same merchant play into PayPal's decision (especially the ones where money was taken, fake tracking information was provided, and no product was received)? - At $42.74, why would I go through this frustrating process if it were truly delivered? To steal $42.74? You'll find, after years of me utilizing PayPal (surrounding thousands of dollars), I've never filed such a claim. Because PayPal cannot answer these questions, after their investigation and decision, I clearly see a preference for merchants-over-consumers by PayPal. Anything suggesting a fair practice by PayPal isn't worth the time it takes posting it. All this over PayPal's scam of an investigation surrounding an undelivered pair of sweatpants for $42.74. PayPal is no longer the only game in town and with business practices such as this, it will continue losing market share on the daily until its name becomes nothing more than a distant memory.

[ksreed]

How can PayPal protect both the merchant AND the consumer? First, this is YOUR business, YOUR business model, and YOUR problem now. Secondly, maybe begin flagging merchants such as this, that show a recurring problem with consumers. Thirdly, maybe start being more fair, honest, and with your conflict resolution. PayPal erroneously closed this issue in favor of the merchant, who accepted my payment (via: PayPal) and never provided the product I purchased. PayPal favored the merchant in their decision because the merchant 'provided shipping information which showed the product as delivered'. So a few things... - Who was the shipping company? Can you tell me? - Is there any photo of this product at the location it was delivered? - How did all of these reported, identical, firsthand experiences with this same merchant play into PayPal's decision (especially the ones where money was taken, fake tracking information was provided, and no product was received)? - At $42.74, why would I go through this frustrating process if it were truly delivered? To steal $42.74? You'll find, after years of me utilizing PayPal (surrounding thousands of dollars), I've never filed such a claim. The fact that PayPal cannot answer these questions, possibly the answer to your question in how to 'protect both the consumer and merchant' can be found there. But, this is YOUR problem. Mine will resolve itself when I close PayPal accounts I have personally and for several non-profit orgs. Y'all provide sub-standard service in a world full of very-qualified options.

[akkie54]

I've also added the mistake buying before checking reviews, 1.the advertisement gave the impression I was buying from a UK company. 2. no email confirmation or link to track my purchase. 3. what is PayPal doing to resolve these issues with buyers, surely they or even Facebook where i got the advertisement can do something about this? my property is surrounded by cctv so I will try to post my findings/results, I'd I don't get the item purchased what do I do? Alexander Scott 02/02/2024

[kernowlass]

@akkie54 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.





How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[ksreed]

@kernowlass Again, the canned answers which, in actuality, mean nothing. Bottom line, PayPal does nothing to protect the consumer. 1. I order from, now apparent, a fraudulent Chinese company. 2. Fraudulent company emails false tracking information from a fake shipping company, stating product was delivered. 3. After going back/forth with fraudulent company and getting nowhere (re: the product never being delivered), I'm told by PayPal to report it to the PayPal Resolution Center. 4. I submit an issue, which is immediately closed stating "the seller states it was delivered". PayPal's Resolution Center process is a joke. Such a quick decision from PayPal yet failing to ask the fraudulent Chinese company to provide anything (i.e. shipping company name, proof of delivery, etc). I find it ironic PayPal would have those in this forum defending PayPal on all these reports (on this same fraudulent Chinese company), yet not review any of these same reports when perforning their bogus investigations surrounding cases submitted to their Resolution Center. PayPal = Joke

[kernowlass]

@ksreed 

A lot of folks appreciate my non-canned advice as I not only tell them how to recognise and avoid those scam sites but what to do if they have been scammed buying from them. So excuse me if I continue with that advice as the thanks I have received for guiding them is far more important than your negative comments.

Bottom line is you and all of us are responsible for who we choose to purchase from. Paypal does protect customers but as paypals customers are both buyers AND sellers they can't provide protection for both on the same transaction. So as I said they give you 'some' buyer protection, read it and work with it.

My best advice for you is stop buying cheap tat from China. I was caught out once, chucked the item in the bin, learnt from it and moved on. I did not blame paypal or my credit card for my poor decision. Maybe because I take responsibility for my own actions.

[ksreed]

Negative comments derive from a negative experience and are/were directed accordingly. Maybe my point was not me getting the measly $40 back, but more so, for PayPal to see how many here have been scammed and stop allowing their product to be used by a confirmed scammer, potentially protecting future victims. Funny how this thread (and several others) continues to grow with consumers being scammed by this very same company and still nothing being done by PayPal. Sounds like someone else needs to take 'responsibility', PayPal loyalist.

[kernowlass]

@ksreed 

Oh dear, another one that can't take responsibility for their own errors.

I don't need paypal to be my nurse-maid, if they help out great and if not then I put it down to a learning curve and move on.