unknown card added to commit fraud

New Community Member

My account was hacked, an unknown card was added to my account. Then fraudulent transactions went off my card linked to account. 6 of the same transactions in currencies I do not normally transact in. only 2 of the 6 went through as my funds in bank ran out. I disputed transactions and paypal came back to say it was not fraud. Case closed. I don't understand this, I can't get any further clarifications on how they determined this. It just sucks bigtime and I think I won't use paypal anymore if this is how blatant fraud is handled. anyone else experienced the same?

Login to Me Too

Esteemed Advisor
Esteemed Advisor



Contact customer services to request a deeper review by a human. If the system can’t find a different IP/device used or if it was a billing agreement, the default result is not unauthorized.



Scroll down to click “Message Us” or “Call Us” option on the bottom.


Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

New Community Member
Have you had any luck. This happened to me 2 days ago. Paypal determined not fraudulent
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.