Account limited - Don't have the ID types requested

New Community Member

Hi all,


My account has been limited (not sure why) and I have been asked to provide government-issued photo ID. Unfortunately, I don't have a driver's license and my passport expired literally 9 days ago (just my luck). I can't find any information regarding alternative options - would it be possible to provide eg. birth certificate and proof of address? 

I am ordering a passport renewal, but I don't know how long this will take and the initial email informing me of the limitation said to act within 15 days. 

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