TRANSACTION IS MISSING WHICH i NEED TO DISPUTE.

[ROSEEDWARD]

I made a purchase transaction on June 1st for a product that is defective.  The transaction shows on my bank account as a Paypal transaction. 

I want to get a refund.  But the transaction is not showing up on my Paypal account.  What should I do?

[PayPal_JonK]

Hello @ROSEEDWARD, 

Welcome! Thank you for joining the PayPal Community Forum. I'm sorry to hear a recent transaction didn't go quite as expected. It sounds like the purchase was made as a guest instead of through your PayPal account - is that right? If so, please reach out to our Customer Support teams for assistance opening that dispute.

Good luck with your case!

 - Jon K