Refunds

[Boybi_001]

Can I still get a refund from ordering a product from a scammer by paying using my linked bank account in PayPal?

[sharpiemarker]

@Boybi_001 

Yes, open the transaction, click “Report a problem”, select Item not received option.

[Boybi_001]

@sharpiemarker Thanks! Actually I already did thru RESOLUTION CENTER. Is it still possible even the payment is COMPLETED, if I go to my recent activity? May I know how to verify if the scammer is using a confirmed email address here in Paypal because accordingly, the payment is still on hold here paypal if the user is not yet email confirmed?

[PayPal_Bindu]

Hello @Boybi_001,

Welcome to our community help forum and thank you for your post!

Thanks for the help @sharpiemarker! I do understand your concern about your purchase. Yes! You can still report the payment which is completed in the resolution center. If you made a purchase that is pending, that means the recipient hasn’t accepted it yet, they need to confirm their email address to verify their account to get the funds. When you receive a goods & services payment, the funds will be held by our standard 21 days hold. The merchant has to ship the item for the funds to release in their PayPal account. Please ask the merchant to reach us so we can help to get the funds in their PayPal account.

If there's any issue with the purchase, you can report it in the resolution center. Please wait at least 3 days from the transaction date to give your seller enough time to ship the item. You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn't responding or you can't come to a resolution, you can escalate the dispute to a claim. If you escalate your dispute, PayPal will review it and decide the outcome. You can always check the status of your dispute at any time in the Resolution Center.

I hope this information helps you,

Bindu

[Boybi_001]

@Pay_pal Bindu Thank you, this helps! I actually have contacted the seller twice thru her email but got no answer. According to the resolution center's schedule, they've contacted the seller and willbe expecting an answer until April 4.