[Refunds] I'm afraid I got in a scam. How to get refund in this case?

[Linsong]

Hello everyone, I'm getting stuck in a deal.

Yesterday (25 June), I want to buy a game account from a seller (Let's call him Mr.M), and we agree with the price 485 euros.

Then I transferred the money 485 to his PayPal account and he showed me his screenshot of receiving 470 euros, and I guessed PayPal took 15 euros of a fee. 

After the transcation, Mr.M told me the 470 euros were frozen, so I need to help him unfrozen the money and then he could give me the game account. 

The method he told me to unfrozen money is, to start a case for refunding 1 euros, and I did that under the instruction of him. (We communicated on WeChat and for each steps he asked me to screenshot and told me what to do next. )

Today (26 June), Mr.M says "the money will arrive in 21 days because we have opened the case", and he wants me to transfer another 485 euros to make it quicker, and he will refund the 485 euros in the case after 21 days. Then I realise he may be a fraud.

I want to know if Mr.M is really a fraud, and if he is, how can I get money back. I cannot change the refund amount because I have already set the refund amount as 1 euros. I can prove all the chat history.

Please help me! Thanks!

[PayPal_RebeccaN]

Hi @Linsong, 

First of all, I would like to welcome you to the PayPal Community Forum. 

I am sorry to hear this is happening. I would not advise sending the payment again. If you do not receive the game you paid for and the transaction was sent via Goods & Services, you are entitled to open up a claim or the full amount. Please do not close the case you already have opened. I would advise reaching out to our customer service team to have the disputed amount on the case updated. 

To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 
You can also contact us via Facebook or Twitter DM's. 

For Facebook PM: https://www.facebook.com/PayPal
For Twitter DM: @AskPayPal

It is possible the funds were held for the seller. They would need to provide proof of delivery to have the funds released sooner than 21 days. Regardless of the hold, they still need to provide you with your game as soon as they can. 

I hope this helps, have a nice day! 
Rebecca