Re-open closed investigation case

HoseDocKen
Contributor
Contributor

I was scammed for $400 & $200 usd. The 400 was paid under Goods and Services, the 200 under Family and Friends, I tried to have the payments reversed but PP didn't uphold my complaint, How can I get PP to reopen the cases?? TIA

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@HoseDocKen 

 

You would have 0 luck with the friends/family payment as you negated your buyer protection by using that option.

However if you opened a dispute for non receipt of item and escalated the dispute to a claim then not sure why you would not have had a refund for the other amount.

Did you open that dispute type and if so can you give more details on what happened. 


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