Re-open closed investigation case
HoseDocKen
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Posted on
Dec-26-2022
08:33 PM
I was scammed for $400 & $200 usd. The 400 was paid under Goods and Services, the 200 under Family and Friends, I tried to have the payments reversed but PP didn't uphold my complaint, How can I get PP to reopen the cases?? TIA
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kernowlass
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Dec-27-2022
03:01 AM
You would have 0 luck with the friends/family payment as you negated your buyer protection by using that option.
However if you opened a dispute for non receipt of item and escalated the dispute to a claim then not sure why you would not have had a refund for the other amount.
Did you open that dispute type and if so can you give more details on what happened.
Advice is voluntary.
Kudos / Solution appreciated.

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