Paypal suppports fraud

[CarinaH]

I was scammed by an online business www.tthme.com. When making payment through paypal, the sellers name apparently switched to a "friends and family" account which I didn't see or must have missed somehow. I ended up paying but never got a confirmation of order. I contacted PayPal and they said there the buyer protection doesn't apply, because it was a friend and family's account . Ok, I got that... I won't get my money back but what really upsets me is that PayPal doesn't do anything to prevent this in the future. It took me a long time to talk to the staff on the phone and explain her, that they should at least look into this and lock the recipients account. I was told they couldn't do anything - they don't have guidelines for dealing with that. She didn't let me speak to her supervisor either. She ended up putting me on hold for a while and then said that she had passed my request on but that I would not hear from them again. So I don't know whether she really passed it on or whether she just put me on hold while having a cup of coffee... In my opinion, PayPal is indirectly supporting fraud by providing a platform for scammers and not even caring about complaints that point to specific fraud cases. I would expect that from any reputable company. I no longer consider PayPal a reputable company.

[Jokebob215]

This is happening to me too how can we get something done

[PayPal_Bindu]

Hello @CarinaH @Jokebob215,

Welcome to our community forum and thank you for your posts!

I apologize for the negative experience that you have had with us and it's not something we want our customers to have. Unfortunately, Friends & Family payments are not covered under PayPal Purchase Protection. To avoid such issues in the future and to avail of PayPal's purchase protection, always send your payment as Goods & Service (instead of friends & Family). So if you have any issue with the transaction, you can dispute it with us and we can help you with a refund if eligible.

Further, our internal system will always reviews every account and if there's any issue found, we will take necessary actions towards the account. 

I hope this information helps! Have a great day!

Bindu

[CarinaH]

Hi Paypal_Bindu,

thank you for your reply. Even though I appreciate it, your basically repeating what your colleagues in support told me. I get that, and I have learned from that experience. I know I won't get my money back. What bothers me much more is that Paypal does not do anything to help prevent fraud by closing the recipients account. I checked www.tthme.com again and the Paypal payment option is still possible and working. Not taking any action is inacceptable. I am contacting the German consumer protection agency.

[kernowlass]

@CarinaH 

They can't take action against someone if you sent them a friends/family payment.

You basically sent them a 'gift' of money and paypal can't force them to pay a 'gift' back again.

If they are accepting payments via a personal paypal.me link then its up to you to tick the goods/services box to make it a goods/services transaction. 

[Jokebob215]

Are you even listening it automatically does it for you and you don't know it's on friends and family or recurring payment until the money is gone

[PayPal_Olivia]

Hi @ronoldadams, @Jokebob215, and everyone,

I am sorry to hear of the experiences that you have had with payments sent as Friends and Family payments instead of Goods and Services payments. 

PayPal is unable to differentiate the difference in a payment type unless the sender selects it. Payments between friends/family that are not meant for the exchange of goods or services do not charge fees to the recipient, and also do not have protection available. Payments sent by Goods and Services option carry protection, and it is vital that they are marked as such for that protection to apply. It's very unfortunate that the payments were not made in a way that enables the protection afforded by the Buyer Protection program.

I regret that this thread has to be locked at this time. Interpersonal disputes are not permitted. Please refer to the Community Rules and Guidelines for more information about what is not permitted. Our moderation team is committed to maintaining a safe and productive environment for all members.

Have a great rest of your day, and best of fortune in the transactions you make in the future with the information you've gained here!

Olivia

[Jokebob215]

Yes sometimes I think these are bots

[CarinaH]

Hi Jokebob215,

sorry to hear that you have had a similar bad experience. Since Paypal obviously does not care, I am contacting the German consumer protection agency (I am from Germany).

[Jokebob215]

Yes I got the same **bleep** as you they're a nightmare I have contacted the ombudsman in the UK. They don't care I'm not giving up and dont you...