Item returned no refund issued

[Bevuttely]

I returned an item provided pod refund still not issued

[kernowlass]

@Bevuttely 

Did you open a paypal dispute for item received but not as described?

Did you escalate to a claim?

Did paypal find in your favour and tell you to return the item?

Did you give paypal the tracking number?

Or was all this done just between you and the merchant?