If a buyer doesn't respond to a dispute by the due date do I automatically win it?

[SlickViskRick]

A buyer made a purchase and disputed the transaction as "Not received" . I confirmed that the goods have been given to him and asked him to close the dispute. He hasn't responded. If he does not respond by the dispute's 'due date' will I automatically win the dispute?

[kernowlass · Accepted solution]

@SlickViskRick 

If its still at the 'dispute' stage and he does not escalate within the 20 days given him then yes the dispute will auto-close.

However if he escalates to a claim then the onus would be on you to provide a tracking number that proved delivery of the item to the buyer.