PayPal Community

I have redacted all 'personal' information from the screenshots   btw if anyone from paypal can help me with any of these issues please do 1. I got a $750 dispute and paypal took twice the amount from me. I wonder where the second $750 went.    2. Paypal has given me 6 permanent limitations and I had to email them to get it removed. It seems like their system keeps flagging my acc after they remove it. i don't know. regardless, imagine how many people are getting wrongfully limited and getting their money taken away from them because paypal's system is flawed.  3. Seller Protection does not really cover intangible goods. There is no way for PayPal to tell you actually fulfilled an order when the product is an intangible good. You could very very easily fake proof which is why I think PayPal doesn't give you seller protection most of the time when you sell intangible goods. I sell intangible goods and I respond to all my disputes with the same evidence yet some of them are covered under paypal's seller protection and some are not. doesn't make sense to me. I also had a paypal support agent tell me intangible goods aren't covered under paypal sellers protection when they are   4.  Limitations. When you make an account with other payment processors like stripe they ask you questions about your business before they let you start using stripe. PayPal lets you start doing business with them before providing any of that info then they randomly limit your account after you've accumulated a balance. So, now your money is stuck in a PayPal account for 3 days to 6 months. At any time while using PayPal they can permanently limit your account for "high risk" then your PayPal balance will be stuck for at least 6 months. They may also take your balance for "damages to paypal" if some paypal agent decides to do that..    5. Lazy and unhelpful customer support. - If you call PayPal and you have a problem with your paypal account (limitations) or you need help with a dispute, or if you have an uncommon paypal error when logging in they cannot help you. They will instead tell you whatever you want to here to get you off the phone as soon as possible. I had a paypal support agent tell me that he'll look into the error I was getting while logging in and call me back. He never called me back ... View more

PayPal limited my account with this message "We noticed some significant changes to your account activity. To understand this better, we will require some information from you. Until we receive your information, some features in your account will be limited. You'll be able to regain access to these features once you provide the information we've requested."   I provided the requested information and it has been more than 3 days. The limitation page says they should respond within 3 days. what should I do? ... View more

I got an item not received chargeback. Usually these chargebacks are covered under Paypal's seller protection even when the bank decides to give the buyer his money back. This time for some reason Paypal decided that this transaction isn't eligible for seller protection. It's not different from the other item not received chargebacks I've received that were covered. Is there a way to appeal this decision?   I tried calling Paypal support. They either say Paypal doesn't cover any chargebacks which isn't true or they say that the transaction is covered and I'll get my money back despite it saying I won't get it back in my resolution center.  ... View more

Paypal says they cover intangible goods under seller protection, but after receiving a chargeback and calling Paypal support it apparently isn't covered because I'm not selling physical goods with a tracking number. Why does their "seller protection for merchants page" say they cover intangible goods when they don't? I'm getting kinda tired of getting lied to by Paypal and losing money because of it. I wouldn't have sold anything if I knew there was no seller protection. ... View more

A buyer bought something from me then filed a dispute with their financial institution stating it was unauthorized. I know banks usually end up giving the buyer their money back despite the evidence the seller gives. If this happens will PayPal give me the funds I lost from the chargeback back through their seller protection? The goods I sell are eligible for paypal's seller protection. ... View more

I got permanently limited out of the blue shortly after creating my Paypal account for potential risk, so I contacted the BBB to get it removed. After I did Paypal removed my permanent limitation then asked for more information (My ID, business website) which I provided. Not long after I did I was permanently limited a second time.   After the second limitation I emailed Paypal. A week later the limitation was removed, so I started using Paypal for my business again. Now paypal has limited me a 3rd time after I tried to withdraw the funds I've gotten from my business.   All of the limitations are because of potential risk. Is there anything I can do to get the limitation removed again and stop this from happening? Should I just email Paypal again? ... View more